UoL Mentoring training, by Elizabeth Cornish

1. Signposting

2. What is
Signposting?
Signposting is a way of drawing attention to a particular
issue, topic or service.
It is a way of pointing someone in the right direction.

3. How do you signpost?
Make a ‘quick facts’
sheet for your group
Show your group
so they know what
different services If someone has a each service does
on a campus tour. specific problem which and where they
you know a certain need to go if they
service deals need help.
with, mention it to
them and explain how
it can help.
Let your group know about
your positive experiences Let your group know
with services-how could using about important
these services sooner helped services at one of your
you? ( Please remember that group meetings. You can
not everyone's experiences also give them a Making
are the same -even if a Connections leaflet for
service did not help you, it them to take away.
could help someone else).

4. What should you avoid doing?
It is not your job to solve students
problems. If someone has a problem
that you are not trained to deal with
you should direct them to the correct
service. Don’t try to handle it
yourself!
If a student requests total
confidentiality (i.e. they don’t
want you to tell anyone) you can’t
give it because you cannot predict
what they will tell you. If a student
wants this level of confidentiality
you should direct them to the
correct service.

5. When should you signpost?
If you notice a At the beginning of
student is in need the programme to
of help or advice. make students
aware of particular
services.
When a student
asks you for help
with a problem you
are not trained to
deal with.

6. Service What do they do? Location Contact Details
Student Welfare Provide financial advice, advice with accommodation 1st Floor Percy Gee Building T: 0116 223 1185
issues, support for international students, care leavers, E: Welfare@le.ac.uk
students with personal issues. W: www.le.ac.uk/welfare
Careers Service Support and facilitate students academic, personal and 2nd Floor David Wilson T: 0116 252 2004
career development. Library E: careershelp@le.ac.uk
W: www.le.ac.uk/careers
Students’ Union Provide a number of ways for students to get involved Percy Gee Building T: 0116 223 1124
in University life, and support/lobby for student issues. E: hello@leicesterunion.com
W: www.leicesterstudent.org
Mental Health and Provide one to one support to students who are Freemen’s Common (behind T: 0116 252 2283
Wellbeing managing mental health issues. Aim to lessen the the health centre) E:mentalwellbeing@le.ac.uk
impact these issues might have on students studies. W: www.le.ac.uk/healthandwellbeing
Healthy Living Provides support for students to help them lead a Freemen’s Common (behind T: 0116 223 1268
healthy life style in order to improve their wellbeing, the health centre) E: healthyliving@le.ac.uk
enhance their studies, and reach their full potential. W: www.le.ac.uk/healthandwellbeing
Counselling Offers confidential counselling sessions on a one to one Freemen’s Common (behind T: 0116 223 1780
or group basis. the health centre) E: counselling@le.ac.uk
W: www.le.ac.uk/healthandwellbeing
AccessAbility Provides support for students with specific learning Ground Floor David Wilson T: 0116 252 5002
Centre difficulties such as dyslexia, disabilities or long term Library E: accessable@le.ac.uk
conditions. W: www.le.ac.uk/accessability
Education Unit Provide impartial and confidential advice to students on Percy Gee Building T: 0116 223 1132
topics such as changing course, how to report mitigating E: educationunit@le.ac.uk
circumstances and academic appeals
Nightline Student run helpline running during term time from T: 0116 223 1230 (8pm-8am term time)
8pm-8am to provide confidential emotional support on E: nightlineleicester@hotmail.com
any topic the caller wishes to discuss.
Chaplaincy Provides a safe space for students to explore spirituality The Gatehouse, University T: 0116 285 6493
in a wide sense not limited to Christian understanding. Road E: chaplaincy@le.ac.uk
W: www.le.ac.uk/chaplaincy

7. Click on the buttons to find out more about each service.
•What does the service do?
•Who is this service aimed at?
•Where is the service located?
•When might you direct a student to this service?
•How can this service help international students?
Student Welfare Healthy Living Chaplaincy
Careers AccessAbility Nightline
Mental Health
Students’ Union ELTU
and Wellbeing
Learning
Counselling Education Unit
Development