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17 TH – 18 TH April 2012 | nhow Berlin

More than 20 Case Studies | 4 World CafÉs |
Morning Session | IceBreaker Session


http://intra-net.we-conect.com




                                         Researched & Developed by

                                           Researched & Developed by
Intr a .NET Reloaded 2012
                                                        17 TH – 18 TH April 2012 | nhow Berlin


                                                        OVerview
                                                        Intra.NET Reloaded 2012


                                                        SPeakers                                                               Key topics
                                                        Bill Johnston, Director of Global Online Community,                    >	Intranet Reloaded: How employee portals from
                                                        Dell Social Media & Community / USA                                    	 global companies are becoming the front-door
                                                        Robert Libbey, Senior Director - Global Colleague Communications,      	 into the “workplace web” ‒ How to transform
                                                        Elizabeth Golden, VP of External Affairs & Worldwide Communications,   	 intranets into digital workplaces, virtual
                                                        Pfizer Inc. / USA                                                      	 business and collaboration worlds?
                                                                                                                               >	 Search & find: How to increase the effective-
                                                        Mairi Willis, Global Head of User Experience Design,
                                                                                                                               	 ness of portals through employee centred
                                                        Philip Morris International Management SA / Switzerland
                                                                                                                               	 usability and content management
                                                        Ger Peerboom, Corporate communications - Regional Head Europe,         >	Strategy: How to develop a sophisticated and
                                                        Project leader, Sabic global branding project,                         	 sustainable corporate intranet and portal
                                                        SABIC - Saudi Basic Industries Corporation / The Netherlands           	strategy?
                                                        Kevin Jones, Social Media Strategies & Organizational Consultant,      >	Team & People Net: How the intranet is
                                                        NASA / USA                                                             	 becoming more team and people oriented, as
                                                                                                                               	 project and collaborative spaces are being
                                                        Birgit Ziesche, Global Head Internal Communication,
                                                                                                                               	integrated
                                                        Henkel AG & Co. KGaA / Germany
                                                                                                                               >	Intra.NET Reloaded Failures: Lessons learned
                                                        Ashlen Cherry, Americas Privacy Officer,                               	 from social media & intranet 2.0 journeys of
                                                        Dell Inc. / USA                                                        	 global companies
                                                        Chris Corbett, Global Channel Manager Corporate Communications,        >	Knowledge management & collaboration 2.0:
                                                        Zurich Financial Services Ltd. / Switzerland                           	How to develop information sharing, e-learning
                                                                                                                               	 and IT-based collaboration with Sharepoint 2010
                                                        John Hosken, Communications Advisor,
                                                                                                                               >	 Real time intranets: How employee portals enable
                                                        BP / UK
                                                                                                                               	 employees to communicate effectively through
                                                        Lluis Font, CEO,                                                       	 web-conferencing, micro-blogging and other tools
             Where business collaboration gets Social
                                                        Zyncro / Spain                                                         >	 Mobile Intranet: How to manage global mobility
                                                        Kelli Carlson-Jagersma, VP, Collaboration Strategist,                  	 of employees with the intranet?
                                                        Darius A. Miranda, VP, Social Business Strategist,                     >	Enterprise 2.0: How to connect internal commu-
                                                        Wells Fargo Wholesale Bank / USA                                       	 nication, digital workplaces, internal branding
                                                                                                                               	 and internal marketing on a single platform?
                                                        Caroline Tissingh-Ruijtenbeek, Global Webmaster,
                                                                                                                               >	Information Overload: How to manage information
                                                        TNT Express / The Netherlands
                                                                                                                               	 overload and information complexity in employee
                                                        Kai Rosenberg, Vice President, Chief Editor,                           	portals
                                                        Telenor Group / Norway                                                 >	Usability & Measurement: How usable will the
                                                        David Ott, Team Manager, Information Worker Applications,              	 future intranet be? How to measure the use of
                                                        former WHO / Switzerland                                               	 content, services, social features and how to
                                                                                                                               	 measure social media value?
                                                        Richard Davies, Employee Communications Europe,
                                                                                                                               >	Compliance & Privacy: What is the right balance
                                                        Tobias Hübscher, Employee Communications Europe,
                                                        eBay Europe / UK                                                       	 between corporate guidelines and local initiatives,
                                                                                                                               	 between individual empowerment and accounta-
                                                        Amy Marrinan Davidson, Analytics Knowledge Management Leader,          	 bility? How to manage privacy and compliance
                                                        Deloitte Services LP / USA
                                                                                                                               	 in an increasing application landscape?
                                                        Gabriele Maltinti, Group Initiative Director, Knowledge Management
                                                        and Sharing,
                                                        Sodexo Alliance / France                                               PRIMARY PARTNER
                                                        Philipp Rosenthal, Future Office Evangelist,
                                                        Oscar Berg, Future Office Evangelist
                                                        Tieto Germany GmbH / Germany
                                                        Stephan Schillerwein, Director of Research,
                                                        Infocentric Research AG / Switzerland
                                                        Sebastian Schulmeister, Deputy Head of Application Development,
                                                        HSH Nordbank AG / Germany                                              BUSINESS PARTNERS
                                                        Michiel Scholten, Intranet Manager,
                                                        ABN AMRO / The Netherlands
                                                        Jonathan Philips, Global Digital Communications Manager,
                                                        Coca-Cola Enterprises Ltd / UK
                                                                                                                                  Where business collaboration gets Social
                                                        Stefan Heeke, Director Interactive Marketing, Global Brand Campaign
                                                        Measurement,
                                                        Siemens Corporation / USA
                                                        Mara Tolja, Collaboration Community Manager / Technical Lead,	
                                                        Deutsche Bank AG / UK
                                                        Dr. Andrea Kreißelmeier, Portal Manager,
                                                        R+V Allgemeine Versicherung AG / Germany


                                                                                                                                                                 Researched & Developed by



http://intra-net.we-conect.com                                                         Page 2 / 11
Intr a .NET Reloaded 2012
                                17 TH – 18 TH April 2012 | nhow Berlin


                                OVerview
                                Intra.NET Reloaded 2012

Contents                        Primary Partner
P. 2	 |	Overview
		Speakers                                                                    Tieto Corporation
		Key Topics                                                                  Tieto is the leading IT service company in Northern Europe providing IT and product
P. 3	 |	Overview                                                              engineering services. Our highly specialized IT solutions and services complemented
		Business Partners                                                           by a strong technology platform create tangible business benefits for our local and global
		 Media Partners                                                             customers. As a trusted transformation partner, we are close to our customers and
P. 4	 |	Overview & Icebreaker                                                 understand their unique needs. With about 18 000 experts, we aim to become a leading
		Advisory Board                                                              service integrator creating the best service experience in IT.
		Icebreaker Session
P. 5-7	 |	Conference Day 1                                                    Tieto Corporation
		Challenge your Peers                                                        Düsseldorfer Straße 40 | 65760 Eschborn, Germany
		Evening Session                                                             Phone: +49 61969329-0 | Fax: +49 61969329-800
P. 7-9	 |	Conference Day 2                                                    www.tieto.com/futureoffice
		 Morning Session
		World Café
P. 10	 |	Overview
		Who participates?             Business PartnerS
		Networking Services
                                                                              Yammer Inc.
                                                                              64 Great Eastern Street | London EC2A 3QR, UK
                                                                              Email: emea@yammer-inc.com
                                                                              www.yammer.com

                                                                              e-Spirit AG
                                                                              Barcelonaweg 14 | 44269 Dortmund, Germany
                                                                              Phone: +49 (0)231 477 77 0 | Fax: +49 (0)231 477 77 499
                                                                              www.e-spirit.com

                                                                              Infocentric Research AG
                                                                              Stadtturmstrasse 10 | 5400 Baden, Switzerland
                                                                              Phone: +41 (0)56 210 0120 | Fax: +41 (0)56 210 0121
                                                                              www.infocentricresearch.com

                                                                              Zyncro Tech S.L.
                                Where business collaboration gets Social      Santa Teresa 6 | 08012 Barcelona, Spain
                                                                              Phone: +34 (0)93 187 03 22
                                                                              www.zyncro.com

                                                                              eXo Platform SAS.
                                                                              4 rue d‘Alleray | 75015 Paris, France
                                                                              Phone: +33 (0)1 82 83 77 31
                                                                              www.exoplatform.com

                                                                              Innabler S.A.
                                                                              IPN, Rua Pedro Nunes | 3030-199 Coimbra, Portugal
                                                                              Phone: +351 (0)239 700 343
                                                                              www.innabler.com

                                we.CONECT business peers	                     Take advantage of solution-oriented individual meetings that we can arrange with these
                                			                                           partners before and during the conference.




                                MEDIA PartnerS




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Intr a .NET Reloaded 2012
                    17 TH – 18 TH April 2012 | nhow Berlin


                    OVerview
                    Intra.NET Reloaded 2012

                    ADVISORY BOARD




                    Jonathan Philips                              Philipp Rosenthal                           Caroline Tissingh-Ruijtenbeek
                    Global Digital Communications Manager         Future Office Evangelist                    Global Webmaster
                    Coca-Cola Enterprises Ltd. / UK               Tieto Germany GmbH / Germany                TNT Express / The Netherlands




                    aGENDA
                    ICEBREAKER Session | Monday, 16th April 2012


                    we.CONECT ICEBREAKER
                    Our Icebreaker Session consists of small Round Tables with speakers, business partners
                    and attendees where the audience will discuss the main challenges and cutting edge
                    topics of the conference in a relaxed atmosphere.
                    Glass in hand, make your way around our Round Tables and get to know each other.
                    Enjoy food and drinks at the opening of the conference, break the ice and get the show
                    on the road.




                    20.00	 |	 we.CONECT ask the leaders
                    Pre-conference drinks and Icebreaker Round Tables with speakers, business partners & participants

                    ICEBREAKER Round Table 1
                    Taking employees by the hand – choosing the right roadmap and executing change in the transformation to a
                    collaborative work culture
                    Philipp Rosenthal, Future Office Evangelist, Tieto Germany GmbH / Germany

                    ICEBREAKER Round Table 2
                    Global Branding Project & Collaboration Optimization – How can I connect a global intranet and related
                    social media applications with corporate business strategy and the key corporate message?
                    >	 Insights and trends on future developments regarding advanced processes and technologies in employee portals
                    >	 Strategies, next steps and future phase for intranet and portal development
                    >	 What business value will intranets and portals bring in the future and what role do they play in the whole infrastructure?
                    >	 How can companies effectively use employee portals and intranets to serve customer, employee, partners and other
                    	scenarios?
                    >	 How do companies ensure portal success, from building the business case, to ensuring governance and adoption,
                    	 to measuring effectiveness?
                    Ger Peerboom, Corporate Communications - Regional Head Europe Project Leader SABIC Global Branding Project,
                    SABIC - Saudi Basic Industries Corporation / Netherlands

                    ICEBREAKER Round Table 3
                    Crowd sourcing: The use of collective intelligence with business aligned portals
                    >	 Product ideas collaboration platform & crowd sourcing tools
                    >	 Online learning and online collaboration
                    >	 Knowledge Management & Crowd Sourcing
                    John Hosken, Communications Advisor, BP / UK




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Intr a .NET Reloaded 2012
                    17 TH – 18 TH April 2012 | nhow Berlin


                    aGENDA
                    Conference Day 1 | Tuesday, 17 th April 2012

                    8.00	 |	 Registration with coffee and tea

                    8.30	 |	Welcome and introduction by we.CONECT, from the Chairman and the Advisory Board
                    				Chairman: Philipp Rosenthal, Tieto Germany GmbH / Germany

                    we.CONECT Strategy Track (1)
                    Transformation & evolution of Intranet & Employee Portals – Challenges for employee
                    engagement, collaboration to transform intranets into social business
                    8.40	 |	Keynote
                    Building a digital town square at Pfizer Inc. to improve message alignment, increase reach and reduce
                    communication costs
                    >	 Identifying and overcoming operational barriers to constructing a fully integrated intranet platform
                    >	 Connecting employees globally, while communicating locally
                    >	 Extending the value of the online experience with mobile access and social media capabilities
                    Robert Libbey, Senior Director - Global Colleague Communications, Pfizer Inc. / USA
                    Elizabeth Golden, VP of External Affairs & Worldwide Communications, Pfizer Inc. / USA

                    9.15	 |	Solution Study
                    Transformation into A Social Business – Overcoming organizational, cultural and operational challenges
                    >	 Encouraging social media behaviour vs. introducing a social platform
                    >	 Steal with pride: concrete services, inspired by social and commercial media
                    >	 Lowering the adoption barrier: socializing business operations
                    >	 How to introduce “social” to organizations – roadmap & tactics
                    Philipp Rosenthal, Future Office Evangelist, Tieto Germany GmbH / Germany

                    we.CONECT Best Practice Track (1)
                    Intra.NET Reloaded ‒ Global relaunch, organisational transformation & integration of
                    Intranets and Employee Portals
                    9.50	 |	Case Study
                    Organizational Transformation and Employee Engagement with a Global Intranet @ Zurich Financial
                    >	 Moving from 29 different intranet sites to accommodating local issues in a single platform
                    >	 Using an improved communications platform for greater engagement in a time of transformation
                    >	 One intranet as a driver for culture change
                    >	 Creative financing to achieve amazing results in a challenging budget environment
                    Chris Corbett, Global Channel Manager Corporate Communications, Zurich Financial Services Ltd. / Switzerland

                    10.30	 |	 Refreshment break with Networking Zone

                    11.00	 |	Solution Study + Live Demo
                    Enterprise Social Networking: Zyncro
                    >	 Zyncro is your Corporate Social Network: A social intranet unifying communication, documents and people
                    >	 In order to understand what an Corporate Social Network is, it‘s necessary to explain its main features and components:
                    	 >		 Microblogging: Publishing information, location and meetings statuses in real time
                    	 >		System for work groups and document management / Task manager and meeting minutes
                    	 >		Corporate people directory and interactions with your phone book
                    	 >		Integration with external Social Media apps (LinkedIn, Twitter, Facebook), other cloud services (Google, Evernote,
                    			SurveyMonkey...) and corporate systems
                    	 >		 ROI of Corporate Social Networks / Best practicies in Enterprise Social Networking
                    Luís Font, CEO, Zyncro / Spain

                    11.35	 |	Case Study + Live Demo
                    Global Collaboration Integration Relaunch @ Coca Cola Enterprises
                    >	 Intranet 2.0: Redesigning Intranets for Increased Engagement, Efficiency, and Collaboration
                    >	 Business challenges in migrating a large intranet to an local & global Employee Portal
                    >	 Communicating to a diverse global audience
                    >	 Social adoption program
                    Jonathan Philips, Global Digital Communications Manager, Coca-Cola Enterprises Ltd / UK

                    12.10	 |	Case Study
                    Rollout of a Global intranet with an integrated social media platform
                    >	 Two banks merged into one global intranet; best of both worlds.28.000 employees in 27 countries on 1 platform
                    >	 Edition concept; each BU and / or country has a specific intranet 4 languages with a centralized / dectralized
                    	organsiation
                    >	 ABN AMRO Arena; our social media platformadapted by MB and senior staff for sharing
                    	 thoughts & ideas and expanding our network
                    Michiel Scholten, Intranet Manager, ABN AMRO / The Netherlands




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Intr a .NET Reloaded 2012
                    17 TH – 18 TH April 2012 | nhow Berlin


                    aGENDA
                    Conference Day 1 | Tuesday, 17 th April 2012

                    12.45	 |	Lunch with Networking Zone


                    we.CONECT Solution Track (1)
                    Cost effective and sustainable implementation of tools and techniques to transform
                    Intranets into people & team focussed digital workplaces

                    14.00	 |	Case Study
                    Internal virtual work platform (digital workplace) in combination with external social media – three years of
                    experience from working with 32.000 employees in Scandinavia, Central Europe and Asia
                    >	 Portal as a main driver in building virtual work platforms(digital workplaces)
                    >	 Strengthening networks and knowledge sharing through use of internal and external social media
                    >	 Online meetings replacing physical meetings – in formats from one-to-one to kick-offs and internal conferences
                    >	 Use of virtual work platform (digital workplace) as a sales tool in the day-to-day operation
                    Kai Rosenberg, Vice President, Chief Editor, Telenor Group / Norway

                    14.35	 |	Case Study
                    Integrating a Collaboration model into the design of a large (internal) conference
                    >	 Before, during and after – selecting the right technology (or bundle) to use at your event
                    >	 Inside-out approach
                    >	 Test and learn in a safe environment
                    >	 Top-down engagement to boost adoption
                    >	 Photobooth and storybooth
                    >	 Gamification
                    Kelli Carlson-Jagersma, VP, Collaboration Strategist, Wells Fargo Wholesale Bank / USA
                    Darius A. Miranda, VP, Social Business Strategist, Wells Fargo Wholesale Bank / USA

                    15.10	 |	Solution Study
                    The Digital Workplace – how the Intranet evolves into the new corporate central nervous system
                    >	 Why current Intranets cannot solve the most important problem they should address
                    >	 Understanding information work and the need to transform your company into a digital organization
                    >	 How the Digital Workplace is different form everything we know – from Intranets to Enterprise Content Management
                    	 to Social Media
                    >	 Key elements of the Digital Workplace
                    >	 From vision to reality: An approach for digital transformation
                    Stephan Schillerwein, Director of Research, Infocentric Research AG / Switzerland

                    15.45	 |	 Refreshment break with Networking Zone


                    we.CONECT Challenge your peers –
                    What would you do?
                    In up to six round tables, each with six moderators, the participants interact, describe & discuss
                    their specific issues, approaches and solutions regarding the conference topic. we.CONECT finds
                    out in advance with a special inquiry approach the most important issues facing the participants.

                    16.15	 |	Parallel Round Tables
                    Based on your input from the delegate checklist, we will create a round table session involving an interactive
                    discussion with your peers. The topics that will be discussed on-site will be announced 3 weeks before the
                    event begins.


                    we.CONECT Best Practice Track (2)
                    Developing sustainable and effective strategies in intranets for employee engagement
                    and internal communication in a rapidly changing digital environment

                    17.15	 |	Solution Study
                    How employee engagement supported business turnaround at eBay Europe (EMErald Award Winner – Employee
                    communications category)
                    >	 How do you build an employee engagement framework, trust and confidence in senior leadership when a downturn in
                    	 business results in radical restructuring?
                    >	 Over 500 staff in 11 countries now begin every week with “European Team Brief (ET B)” – A one hour, live television style
                    	 program focused on delivering the business strategy
                    >	 Since its launch, ETB has become an essential part of the eBay Europe culture and a major contributor
                    	 to its success story, helping the business return to double-digit growth in just 2 years
                    Richard Davies, Employee Communications Europe, eBay Europe / UK
                    Tobias Hübscher, Employee Communications Europe, eBay Europe / UK




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Intr a .NET Reloaded 2012
                    17 TH – 18 TH April 2012 | nhow Berlin


                    aGENDA
                    Conference Day 1 | Tuesday, 17 th April 2012

                    17.50	 |	Case Study
                    Leveraging employee generated content from social media and intranets for external communications and
                    internal branding
                    >	 Why employees are a very effective Marketing resource for a company
                    >	 Best ways of leveraging employees and the internal discussion for external communications
                    >	 Requirements for new policies and rules of engagement
                    >	 Finding Brand Ambassadors
                    >	 Matching the internal and external company culture in blogs, intranets and other digital media channels
                    >	 Why Internal and External Communications have to work better together
                    Stefan Heeke, Director Interactive Marketing, Global Brand Campaign Measurement, Siemens Corporation / USA


                    we.CONECT Strategy Track (2)
                    Challenges in managing privacy & compliance in an increasing Intranet application
                    landscape

                    18.25	 |	Case Study
                    Social Media, Blogging, and Tweets: Empowering Employees to Communicate While Managing Privacy Risks
                    >	 Online collaboration platforms are fundamentally changing the way employees work and engage with each other,
                    	 clients and partners
                    >	 Companies are wrestling with how to leverage new technologies to communicate with employees and with customers
                    	 while ensuring they still manage the message. How do you ensure an employee understands what is and isn’t okay
                    	 and encourage their responsible engagement?
                    >	 Pros and cons of social networking in the workplace and how to manage those risks
                    Ashlen Cherry, Americas Privacy Officer, Dell Inc. / USA


                    DINNER in a relaxed atmosphere to conclude
                    the first conference day
                    20.00	 |	Networking Dinner




                    aGENDA
                    Conference Day 2 | Wednesday, 18th April 2012


                    we.CONECT Morning Session
                    Parallel Morning Workshops

                    8.00	 |	Case Study
                    Intranet Reloaded Failures – Lessons Learned from real-life Enterprise,
                    Social Media & Intranet 2.0 journey
                    >	 What role does failure play a part of your E2.0 strategy?
                    >	 Why & how does culture play a part in your social media success or failure?
                    >	 Which kinds of failure will actually help you succeed?
                    >	 What are the most common and disasterous mistakes we can make when executing our internal social strategy?
                    Kevin Jones, Social Media Strategies & Organizational Consultant, NASA / USA

                    8.00	 |	Case Study
                    Manifesting Social Business – Challenges in developing the next generation open innovation strategy
                    for Dell’s IdeaStorm and how to create your own „IdeaStorm“
                    Bill Johnston, Director of Global Online Community, Dell Social Media & Community / USA




                                                                                                       Researched & Developed by



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Intr a .NET Reloaded 2012
                    17 TH – 18 TH April 2012 | nhow Berlin


                    aGENDA
                    Conference Day 2 | Wednesday, 18th April 2012

                    9.00	 |	Welcome and introduction by we.CONECT, from the Chairman and the Advisory Board
                    				Chairman: Oscar Berg, Tieto Germany GmbH / Germany


                    we.CONECT Solution Track (2)
                    Cost effective apps, tools and practical applications for cost effective intranets

                    9.10	 |	 e-Spirit AG ‒ Solution Study
                    The best of both worlds: Integrating a Portal Platform with a High End Content Management System
                    >	 Concept and feature overview of the HSH Nordbank Employee Portal
                    >	 Lessons learned providing a fully integrated employee portal platform
                    Sebastian Schulmeister, Deputy Head of Application Development, HSH Nordbank AG / Germany

                    we.CONECT Collaboration World Café
                    The World Café will be initiated with 4 lectures lasting 10 minutes.

                    9.50	 |	 Lecture Solution Café I
                    Changing the way we work – Communities of Practice & Collaboration culture to
                    help us get better at what we do
                    >	 A framework for building communities of practice in a regulated environment.
                    >	 Breaking down silo culture, to work better together.
                    >	 What’s in it for me? The most important question to consider.
                    >	 How to create a common, integrated and sustainable people collaboration to work together on common solutions and
                    	innovations
                    >	 Measuring Community Wins
                    Mara Tolja, Collaboration Community Manager / Technical Lead, Deutsche Bank AG / UK

                    10.00	 |	 Lecture Strategy Café
                    Human dimension of collaboration, Employee portals and Intranets – Managing the digital divide
                    >	 How to build collaborative, high performance teams that deliver great results to their extended network of stakeholders
                    >	 Challenges and difficulties in creating a collaborative workplace
                    >	 Dialogue oriented comms – how can digital media contribute?
                    Birgit Ziesche, Global Head Internal Communication, Henkel AG & Co. KGaA / Germany

                    10.10	 |	 Lecture Solution Café II
                    Implementing Compliance guidelines in your strategy for a intranet and portal governance
                    >	 Working with other departments in ensuring compliance regarding new media risks
                    >	 Overcoming organisational and regulatory constraints
                    >	 Learning from practical examples
                    Yammer Inc.

                    10.20	 |	 Lecture Best Practice Café
                    User experience design: Gain insight into employee collaboration using ethnographic research to develop
                    global enterprise personas
                    >	 Enterprise personas are a way to understand who we are and who we work with through scientific and researched
                    	 based methods
                    >	 Understand how employee behaviour patterns, goals, skills, attitudes, environment, and personas can become a
                    	 primary way to inform design without assumptions and bias
                    >	 What are personas? How can internal ethnographic research benefit the entire enterprise?
                    >	 What are tribes? How do internal tribes work and collaborate in the enterprise?
                    >	 How can this type of research be used to inform portals, intranets, and collaborationplatforms
                    Mairi Willis, Global Head of User Experience Design, Philip Morris International Management SA / UK

                    10.30	 |	 Start World Café | Each session lasts 30 minutes
                    we.CONECT and the chair open the World Café, explaining the principles and set the World Café etiquette.


                      Solution Café I               Strategy Café                Solution Café II              Best Practice Café




                    12.30	 | World Café Panel Discussion
                    Presentation of the key results of the World Café and the individual interviews

                    13.00	 |	Lunch with Networking Zone




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Intr a .NET Reloaded 2012
                    17 TH – 18 TH April 2012 | nhow Berlin


                    aGENDA
                    Conference Day 2 | Wednesday, 18th April 2012


                    we.CONECT Best Practice Track (3)
                    Knowledge Management through sophisticated intranet & enterprise 2.0 applications

                    14.00	 |	Case Study + Live Demo
                    Knowledge Management & Collaboration 2.0: Developing information sharing and IT-based collaboration with
                    Sharepoint 2010 in an insurance company – Live Demo
                    >	 Presentation of best practice examples for the implementation of IT-based collaboration tools
                    >	 Support interdisciplinary project and multi-site workflows with collaboration tools
                    >	 Developing Change Management activities to enable acceptance of new collaboration techniques amongst management 	
                    	 and employees
                    >	 Continuous communication activities as prerequisite for implementation success
                    Dr. Andrea Kreißelmeier, Portal Manager, R+V Allgemeine Versicherung AG / Germany

                    14.35	 |	Case Study
                    Analysing Deloitte Analytics – How the Deloitte Analytics Knowledge Management team is using site analytics
                    to extract insights about our internal community of Practice and their interactions with their community portal
                    in order to drive progressive improvement, and ultimately, user engagement
                    >	 This case study explores how the Deloitte Analytics Knowledge Management team is using site analytics to extract insights
                    	 about our internal Community of Practice and their interactions with their community portal in order to drive progressive
                    	 improvement, and ultimately, user engagement
                    >	 Learn about how “mash-ups” of everyday intranet data can be used to improve visibility into what’s working well and what’s not
                    >	 See examples of data visualization techniques applied to demonstrate collaboration behaviours
                    >	 Hear about our ‘lessons learned’ and benefit from key takeaways including how you can engage your leadership on this
                    	 topic and begin to convert everyday intranet metrics in isolation into actionable improvements for your intranet users
                    Amy Marrinan Davidson, Analytics Knowledge Management Leader, Deloitte Services LP / USA

                    15.10	 |	 Refreshment break with Networking Zone

                    we.CONECT Best Practice Track (4)
                    Intranet Lifecycle Management, Benchmarking and KPI‘s of portals for a maximum ROI

                    15.40	 |	Case Study
                    Want to build an intranet with business generated content? Decentralize, simplify, adapt, train, and be nice
                    with your users
                    >	 The business knows better. Unless your intranet team has unlimited resources make sure to decentralize the intranet
                    	 content provisioning and empower your organization‘s subject matter experts in contributing to your intranet content
                    >	 Keep it simple, not stupid. Simplicity is a quality not a shortcoming. A simple and easy to use the intranet content
                    	 management system will appeal to a broader community of contributors, increasing the likelihood to get fresh content
                    	 on your intranet. Simplicity also decreases the user support load
                    >	 An organization‘s intranet is mostly a multi-stakeholder undertaking. Communicate and listen to all sides of the
                    	 intranet user community to continuously adapt the tool the needs of the organization
                    >	 Train and support your business to manage its intranet content. Your business should know how to contribute to the
                    	 intranet, feels confident and see the benefit to do so
                    David Ott, Team Manager, Information Worker Applications, former WHO / Switzerland

                    16.15	 |	Case Study
                    Search and Find the right collaborative tools – Increasing effectiveness of portals through employee centered
                    usability and content management
                    >	 Empowering the employee: Has the collaboration platforms killed the Corporate Intranet?
                    >	 The big dilemma: Software acquisition or software as an on-line service (saas) approach?
                    >	 How to win users adoption
                    Gabriele Maltinti, Group Initiative Director, Knowledge Management and Sharing,
                    SODEXO / France

                    16.50	 |	Closing words from the chair and end of the conference




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                    OVerview
                    Intra.NET Reloaded 2012

                    Who participates?
                    Executives of the Board, Managing Directors and Managers from the following departments:

                    >	Corporate Communication                  >	Enterprise 2.0                            >	HR
                    >	Intranet                                 >	Digital Strategy / Social Media           >	Portal Management / Online
                    >	Internal Communication                   >	Learning and Development                  	Services
                    >	B2E Portal Management                    >	Employee Engagement                       >	Knowledge Management
                    >	E-Collaboration                          >	Content Management

                    from following industries:

                    >	Automotive                               >	Manufacturing                             >	Transport / Distribution
                    >	Business Services                        >	 Media / Communications                   >	Travel & Tourism
                    >	Construction                             >	Public Sector                             >	Utilities
                    >	Financial Services                       >	Retail                                    >	Pharmaceuticals
                    >	Food / Drink                             >	Telecommunications

                    Demographics:

                    Netherlands, Germany, Belgium, UK, Sweden, Norway, Finland, Ireland, Austria, Switzerland, Italy, France, Spain, Poland,
                    Hungary, Turkey, USA, Russia




                    we.CONECT Networking
                    we.CONECT product showcases | during the breaks
                    The business partners of we.CONECT will present world class products and new technologies. In this break out session you
                    will get the opportunity to join our business partners to discuss challenges and to find solutions.

                    we.CONECT strategy | during the breaks
                    Get the latest news, KPI’s, insights in strategies and benchmark yourself via our face-to-face business meetings with
                    speakers, delegates and business partners in our strategy sessions.

                    we.CONECT poster session | during the breaks
                    This session provides the opportunity to present information about a certain topic to a target audience in an efficient
                    and interesting way. A poster session offers you the flexibility of selecting the most effective way to help your audience
                    understand how your solutions help them with the challenges that they are facing.

                    we.CONECT business peers
                    Pre-organized Face2Face Strategy meetings between our business partners and delegates.

                    Submit your question
                    Send us your questions, your challenges and your key issues and discuss with our panel.




                    REFERENCES OF OUR PAST conferences

                    “I would like to congratulate you for the professionalism of your organization and
                    all the special sessions you organized in order to generate discussions between
                    attendees and get to know each other.“
                    Philippe Heim, HSE - Operational Safety, TOTAL Refining & Chemicals Belgium


                    “Very interesting, professional organized event with competent and international
                    presence.“
                    Tobias Zaers, Zentralbereichsleiter Technik / HSEQ, Bilfinger Berger Industrial Services GmbH


                    “I certainly enjoyed the sections and sessions – Top Organisation & Conference!“
                    Kaveh Pourteymour, CIO – Global Refining and International Businesses, BP




                                                                                                                Researched & Developed by



http://intra-net.we-conect.com                     Page 10 / 11
For more detailed information
about Our speakers and interactive segments
please visit
http://intra-net.we-conect.com

We are looking forward to welcoming you!




                                     Researched & Developed by

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Intra.net reloaded 2012 agenda

  • 1. 17 TH – 18 TH April 2012 | nhow Berlin More than 20 Case Studies | 4 World CafÉs | Morning Session | IceBreaker Session http://intra-net.we-conect.com Researched & Developed by Researched & Developed by
  • 2. Intr a .NET Reloaded 2012 17 TH – 18 TH April 2012 | nhow Berlin OVerview Intra.NET Reloaded 2012 SPeakers Key topics Bill Johnston, Director of Global Online Community, > Intranet Reloaded: How employee portals from Dell Social Media & Community / USA global companies are becoming the front-door Robert Libbey, Senior Director - Global Colleague Communications, into the “workplace web” ‒ How to transform Elizabeth Golden, VP of External Affairs & Worldwide Communications, intranets into digital workplaces, virtual Pfizer Inc. / USA business and collaboration worlds? > Search & find: How to increase the effective- Mairi Willis, Global Head of User Experience Design, ness of portals through employee centred Philip Morris International Management SA / Switzerland usability and content management Ger Peerboom, Corporate communications - Regional Head Europe, > Strategy: How to develop a sophisticated and Project leader, Sabic global branding project, sustainable corporate intranet and portal SABIC - Saudi Basic Industries Corporation / The Netherlands strategy? Kevin Jones, Social Media Strategies & Organizational Consultant, > Team & People Net: How the intranet is NASA / USA becoming more team and people oriented, as project and collaborative spaces are being Birgit Ziesche, Global Head Internal Communication, integrated Henkel AG & Co. KGaA / Germany > Intra.NET Reloaded Failures: Lessons learned Ashlen Cherry, Americas Privacy Officer, from social media & intranet 2.0 journeys of Dell Inc. / USA global companies Chris Corbett, Global Channel Manager Corporate Communications, > Knowledge management & collaboration 2.0: Zurich Financial Services Ltd. / Switzerland How to develop information sharing, e-learning and IT-based collaboration with Sharepoint 2010 John Hosken, Communications Advisor, > Real time intranets: How employee portals enable BP / UK employees to communicate effectively through Lluis Font, CEO, web-conferencing, micro-blogging and other tools Where business collaboration gets Social Zyncro / Spain > Mobile Intranet: How to manage global mobility Kelli Carlson-Jagersma, VP, Collaboration Strategist, of employees with the intranet? Darius A. Miranda, VP, Social Business Strategist, > Enterprise 2.0: How to connect internal commu- Wells Fargo Wholesale Bank / USA nication, digital workplaces, internal branding and internal marketing on a single platform? Caroline Tissingh-Ruijtenbeek, Global Webmaster, > Information Overload: How to manage information TNT Express / The Netherlands overload and information complexity in employee Kai Rosenberg, Vice President, Chief Editor, portals Telenor Group / Norway > Usability & Measurement: How usable will the David Ott, Team Manager, Information Worker Applications, future intranet be? How to measure the use of former WHO / Switzerland content, services, social features and how to measure social media value? Richard Davies, Employee Communications Europe, > Compliance & Privacy: What is the right balance Tobias Hübscher, Employee Communications Europe, eBay Europe / UK between corporate guidelines and local initiatives, between individual empowerment and accounta- Amy Marrinan Davidson, Analytics Knowledge Management Leader, bility? How to manage privacy and compliance Deloitte Services LP / USA in an increasing application landscape? Gabriele Maltinti, Group Initiative Director, Knowledge Management and Sharing, Sodexo Alliance / France PRIMARY PARTNER Philipp Rosenthal, Future Office Evangelist, Oscar Berg, Future Office Evangelist Tieto Germany GmbH / Germany Stephan Schillerwein, Director of Research, Infocentric Research AG / Switzerland Sebastian Schulmeister, Deputy Head of Application Development, HSH Nordbank AG / Germany BUSINESS PARTNERS Michiel Scholten, Intranet Manager, ABN AMRO / The Netherlands Jonathan Philips, Global Digital Communications Manager, Coca-Cola Enterprises Ltd / UK Where business collaboration gets Social Stefan Heeke, Director Interactive Marketing, Global Brand Campaign Measurement, Siemens Corporation / USA Mara Tolja, Collaboration Community Manager / Technical Lead, Deutsche Bank AG / UK Dr. Andrea Kreißelmeier, Portal Manager, R+V Allgemeine Versicherung AG / Germany Researched & Developed by http://intra-net.we-conect.com Page 2 / 11
  • 3. Intr a .NET Reloaded 2012 17 TH – 18 TH April 2012 | nhow Berlin OVerview Intra.NET Reloaded 2012 Contents Primary Partner P. 2 | Overview Speakers Tieto Corporation Key Topics Tieto is the leading IT service company in Northern Europe providing IT and product P. 3 | Overview engineering services. Our highly specialized IT solutions and services complemented Business Partners by a strong technology platform create tangible business benefits for our local and global Media Partners customers. As a trusted transformation partner, we are close to our customers and P. 4 | Overview & Icebreaker understand their unique needs. With about 18 000 experts, we aim to become a leading Advisory Board service integrator creating the best service experience in IT. Icebreaker Session P. 5-7 | Conference Day 1 Tieto Corporation Challenge your Peers Düsseldorfer Straße 40 | 65760 Eschborn, Germany Evening Session Phone: +49 61969329-0 | Fax: +49 61969329-800 P. 7-9 | Conference Day 2 www.tieto.com/futureoffice Morning Session World Café P. 10 | Overview Who participates? Business PartnerS Networking Services Yammer Inc. 64 Great Eastern Street | London EC2A 3QR, UK Email: emea@yammer-inc.com www.yammer.com e-Spirit AG Barcelonaweg 14 | 44269 Dortmund, Germany Phone: +49 (0)231 477 77 0 | Fax: +49 (0)231 477 77 499 www.e-spirit.com Infocentric Research AG Stadtturmstrasse 10 | 5400 Baden, Switzerland Phone: +41 (0)56 210 0120 | Fax: +41 (0)56 210 0121 www.infocentricresearch.com Zyncro Tech S.L. Where business collaboration gets Social Santa Teresa 6 | 08012 Barcelona, Spain Phone: +34 (0)93 187 03 22 www.zyncro.com eXo Platform SAS. 4 rue d‘Alleray | 75015 Paris, France Phone: +33 (0)1 82 83 77 31 www.exoplatform.com Innabler S.A. IPN, Rua Pedro Nunes | 3030-199 Coimbra, Portugal Phone: +351 (0)239 700 343 www.innabler.com we.CONECT business peers Take advantage of solution-oriented individual meetings that we can arrange with these partners before and during the conference. MEDIA PartnerS Researched & Developed by http://intra-net.we-conect.com Page 3 / 11
  • 4. Intr a .NET Reloaded 2012 17 TH – 18 TH April 2012 | nhow Berlin OVerview Intra.NET Reloaded 2012 ADVISORY BOARD Jonathan Philips Philipp Rosenthal Caroline Tissingh-Ruijtenbeek Global Digital Communications Manager Future Office Evangelist Global Webmaster Coca-Cola Enterprises Ltd. / UK Tieto Germany GmbH / Germany TNT Express / The Netherlands aGENDA ICEBREAKER Session | Monday, 16th April 2012 we.CONECT ICEBREAKER Our Icebreaker Session consists of small Round Tables with speakers, business partners and attendees where the audience will discuss the main challenges and cutting edge topics of the conference in a relaxed atmosphere. Glass in hand, make your way around our Round Tables and get to know each other. Enjoy food and drinks at the opening of the conference, break the ice and get the show on the road. 20.00 | we.CONECT ask the leaders Pre-conference drinks and Icebreaker Round Tables with speakers, business partners & participants ICEBREAKER Round Table 1 Taking employees by the hand – choosing the right roadmap and executing change in the transformation to a collaborative work culture Philipp Rosenthal, Future Office Evangelist, Tieto Germany GmbH / Germany ICEBREAKER Round Table 2 Global Branding Project & Collaboration Optimization – How can I connect a global intranet and related social media applications with corporate business strategy and the key corporate message? > Insights and trends on future developments regarding advanced processes and technologies in employee portals > Strategies, next steps and future phase for intranet and portal development > What business value will intranets and portals bring in the future and what role do they play in the whole infrastructure? > How can companies effectively use employee portals and intranets to serve customer, employee, partners and other scenarios? > How do companies ensure portal success, from building the business case, to ensuring governance and adoption, to measuring effectiveness? Ger Peerboom, Corporate Communications - Regional Head Europe Project Leader SABIC Global Branding Project, SABIC - Saudi Basic Industries Corporation / Netherlands ICEBREAKER Round Table 3 Crowd sourcing: The use of collective intelligence with business aligned portals > Product ideas collaboration platform & crowd sourcing tools > Online learning and online collaboration > Knowledge Management & Crowd Sourcing John Hosken, Communications Advisor, BP / UK Researched & Developed by http://intra-net.we-conect.com Page 4 / 11
  • 5. Intr a .NET Reloaded 2012 17 TH – 18 TH April 2012 | nhow Berlin aGENDA Conference Day 1 | Tuesday, 17 th April 2012 8.00 | Registration with coffee and tea 8.30 | Welcome and introduction by we.CONECT, from the Chairman and the Advisory Board Chairman: Philipp Rosenthal, Tieto Germany GmbH / Germany we.CONECT Strategy Track (1) Transformation & evolution of Intranet & Employee Portals – Challenges for employee engagement, collaboration to transform intranets into social business 8.40 | Keynote Building a digital town square at Pfizer Inc. to improve message alignment, increase reach and reduce communication costs > Identifying and overcoming operational barriers to constructing a fully integrated intranet platform > Connecting employees globally, while communicating locally > Extending the value of the online experience with mobile access and social media capabilities Robert Libbey, Senior Director - Global Colleague Communications, Pfizer Inc. / USA Elizabeth Golden, VP of External Affairs & Worldwide Communications, Pfizer Inc. / USA 9.15 | Solution Study Transformation into A Social Business – Overcoming organizational, cultural and operational challenges > Encouraging social media behaviour vs. introducing a social platform > Steal with pride: concrete services, inspired by social and commercial media > Lowering the adoption barrier: socializing business operations > How to introduce “social” to organizations – roadmap & tactics Philipp Rosenthal, Future Office Evangelist, Tieto Germany GmbH / Germany we.CONECT Best Practice Track (1) Intra.NET Reloaded ‒ Global relaunch, organisational transformation & integration of Intranets and Employee Portals 9.50 | Case Study Organizational Transformation and Employee Engagement with a Global Intranet @ Zurich Financial > Moving from 29 different intranet sites to accommodating local issues in a single platform > Using an improved communications platform for greater engagement in a time of transformation > One intranet as a driver for culture change > Creative financing to achieve amazing results in a challenging budget environment Chris Corbett, Global Channel Manager Corporate Communications, Zurich Financial Services Ltd. / Switzerland 10.30 | Refreshment break with Networking Zone 11.00 | Solution Study + Live Demo Enterprise Social Networking: Zyncro > Zyncro is your Corporate Social Network: A social intranet unifying communication, documents and people > In order to understand what an Corporate Social Network is, it‘s necessary to explain its main features and components: > Microblogging: Publishing information, location and meetings statuses in real time > System for work groups and document management / Task manager and meeting minutes > Corporate people directory and interactions with your phone book > Integration with external Social Media apps (LinkedIn, Twitter, Facebook), other cloud services (Google, Evernote, SurveyMonkey...) and corporate systems > ROI of Corporate Social Networks / Best practicies in Enterprise Social Networking Luís Font, CEO, Zyncro / Spain 11.35 | Case Study + Live Demo Global Collaboration Integration Relaunch @ Coca Cola Enterprises > Intranet 2.0: Redesigning Intranets for Increased Engagement, Efficiency, and Collaboration > Business challenges in migrating a large intranet to an local & global Employee Portal > Communicating to a diverse global audience > Social adoption program Jonathan Philips, Global Digital Communications Manager, Coca-Cola Enterprises Ltd / UK 12.10 | Case Study Rollout of a Global intranet with an integrated social media platform > Two banks merged into one global intranet; best of both worlds.28.000 employees in 27 countries on 1 platform > Edition concept; each BU and / or country has a specific intranet 4 languages with a centralized / dectralized organsiation > ABN AMRO Arena; our social media platformadapted by MB and senior staff for sharing thoughts & ideas and expanding our network Michiel Scholten, Intranet Manager, ABN AMRO / The Netherlands Researched & Developed by http://intra-net.we-conect.com Page 5 / 11
  • 6. Intr a .NET Reloaded 2012 17 TH – 18 TH April 2012 | nhow Berlin aGENDA Conference Day 1 | Tuesday, 17 th April 2012 12.45 | Lunch with Networking Zone we.CONECT Solution Track (1) Cost effective and sustainable implementation of tools and techniques to transform Intranets into people & team focussed digital workplaces 14.00 | Case Study Internal virtual work platform (digital workplace) in combination with external social media – three years of experience from working with 32.000 employees in Scandinavia, Central Europe and Asia > Portal as a main driver in building virtual work platforms(digital workplaces) > Strengthening networks and knowledge sharing through use of internal and external social media > Online meetings replacing physical meetings – in formats from one-to-one to kick-offs and internal conferences > Use of virtual work platform (digital workplace) as a sales tool in the day-to-day operation Kai Rosenberg, Vice President, Chief Editor, Telenor Group / Norway 14.35 | Case Study Integrating a Collaboration model into the design of a large (internal) conference > Before, during and after – selecting the right technology (or bundle) to use at your event > Inside-out approach > Test and learn in a safe environment > Top-down engagement to boost adoption > Photobooth and storybooth > Gamification Kelli Carlson-Jagersma, VP, Collaboration Strategist, Wells Fargo Wholesale Bank / USA Darius A. Miranda, VP, Social Business Strategist, Wells Fargo Wholesale Bank / USA 15.10 | Solution Study The Digital Workplace – how the Intranet evolves into the new corporate central nervous system > Why current Intranets cannot solve the most important problem they should address > Understanding information work and the need to transform your company into a digital organization > How the Digital Workplace is different form everything we know – from Intranets to Enterprise Content Management to Social Media > Key elements of the Digital Workplace > From vision to reality: An approach for digital transformation Stephan Schillerwein, Director of Research, Infocentric Research AG / Switzerland 15.45 | Refreshment break with Networking Zone we.CONECT Challenge your peers – What would you do? In up to six round tables, each with six moderators, the participants interact, describe & discuss their specific issues, approaches and solutions regarding the conference topic. we.CONECT finds out in advance with a special inquiry approach the most important issues facing the participants. 16.15 | Parallel Round Tables Based on your input from the delegate checklist, we will create a round table session involving an interactive discussion with your peers. The topics that will be discussed on-site will be announced 3 weeks before the event begins. we.CONECT Best Practice Track (2) Developing sustainable and effective strategies in intranets for employee engagement and internal communication in a rapidly changing digital environment 17.15 | Solution Study How employee engagement supported business turnaround at eBay Europe (EMErald Award Winner – Employee communications category) > How do you build an employee engagement framework, trust and confidence in senior leadership when a downturn in business results in radical restructuring? > Over 500 staff in 11 countries now begin every week with “European Team Brief (ET B)” – A one hour, live television style program focused on delivering the business strategy > Since its launch, ETB has become an essential part of the eBay Europe culture and a major contributor to its success story, helping the business return to double-digit growth in just 2 years Richard Davies, Employee Communications Europe, eBay Europe / UK Tobias Hübscher, Employee Communications Europe, eBay Europe / UK Researched & Developed by http://intra-net.we-conect.com Page 6 / 11
  • 7. Intr a .NET Reloaded 2012 17 TH – 18 TH April 2012 | nhow Berlin aGENDA Conference Day 1 | Tuesday, 17 th April 2012 17.50 | Case Study Leveraging employee generated content from social media and intranets for external communications and internal branding > Why employees are a very effective Marketing resource for a company > Best ways of leveraging employees and the internal discussion for external communications > Requirements for new policies and rules of engagement > Finding Brand Ambassadors > Matching the internal and external company culture in blogs, intranets and other digital media channels > Why Internal and External Communications have to work better together Stefan Heeke, Director Interactive Marketing, Global Brand Campaign Measurement, Siemens Corporation / USA we.CONECT Strategy Track (2) Challenges in managing privacy & compliance in an increasing Intranet application landscape 18.25 | Case Study Social Media, Blogging, and Tweets: Empowering Employees to Communicate While Managing Privacy Risks > Online collaboration platforms are fundamentally changing the way employees work and engage with each other, clients and partners > Companies are wrestling with how to leverage new technologies to communicate with employees and with customers while ensuring they still manage the message. How do you ensure an employee understands what is and isn’t okay and encourage their responsible engagement? > Pros and cons of social networking in the workplace and how to manage those risks Ashlen Cherry, Americas Privacy Officer, Dell Inc. / USA DINNER in a relaxed atmosphere to conclude the first conference day 20.00 | Networking Dinner aGENDA Conference Day 2 | Wednesday, 18th April 2012 we.CONECT Morning Session Parallel Morning Workshops 8.00 | Case Study Intranet Reloaded Failures – Lessons Learned from real-life Enterprise, Social Media & Intranet 2.0 journey > What role does failure play a part of your E2.0 strategy? > Why & how does culture play a part in your social media success or failure? > Which kinds of failure will actually help you succeed? > What are the most common and disasterous mistakes we can make when executing our internal social strategy? Kevin Jones, Social Media Strategies & Organizational Consultant, NASA / USA 8.00 | Case Study Manifesting Social Business – Challenges in developing the next generation open innovation strategy for Dell’s IdeaStorm and how to create your own „IdeaStorm“ Bill Johnston, Director of Global Online Community, Dell Social Media & Community / USA Researched & Developed by http://intra-net.we-conect.com Page 7 / 11
  • 8. Intr a .NET Reloaded 2012 17 TH – 18 TH April 2012 | nhow Berlin aGENDA Conference Day 2 | Wednesday, 18th April 2012 9.00 | Welcome and introduction by we.CONECT, from the Chairman and the Advisory Board Chairman: Oscar Berg, Tieto Germany GmbH / Germany we.CONECT Solution Track (2) Cost effective apps, tools and practical applications for cost effective intranets 9.10 | e-Spirit AG ‒ Solution Study The best of both worlds: Integrating a Portal Platform with a High End Content Management System > Concept and feature overview of the HSH Nordbank Employee Portal > Lessons learned providing a fully integrated employee portal platform Sebastian Schulmeister, Deputy Head of Application Development, HSH Nordbank AG / Germany we.CONECT Collaboration World Café The World Café will be initiated with 4 lectures lasting 10 minutes. 9.50 | Lecture Solution Café I Changing the way we work – Communities of Practice & Collaboration culture to help us get better at what we do > A framework for building communities of practice in a regulated environment. > Breaking down silo culture, to work better together. > What’s in it for me? The most important question to consider. > How to create a common, integrated and sustainable people collaboration to work together on common solutions and innovations > Measuring Community Wins Mara Tolja, Collaboration Community Manager / Technical Lead, Deutsche Bank AG / UK 10.00 | Lecture Strategy Café Human dimension of collaboration, Employee portals and Intranets – Managing the digital divide > How to build collaborative, high performance teams that deliver great results to their extended network of stakeholders > Challenges and difficulties in creating a collaborative workplace > Dialogue oriented comms – how can digital media contribute? Birgit Ziesche, Global Head Internal Communication, Henkel AG & Co. KGaA / Germany 10.10 | Lecture Solution Café II Implementing Compliance guidelines in your strategy for a intranet and portal governance > Working with other departments in ensuring compliance regarding new media risks > Overcoming organisational and regulatory constraints > Learning from practical examples Yammer Inc. 10.20 | Lecture Best Practice Café User experience design: Gain insight into employee collaboration using ethnographic research to develop global enterprise personas > Enterprise personas are a way to understand who we are and who we work with through scientific and researched based methods > Understand how employee behaviour patterns, goals, skills, attitudes, environment, and personas can become a primary way to inform design without assumptions and bias > What are personas? How can internal ethnographic research benefit the entire enterprise? > What are tribes? How do internal tribes work and collaborate in the enterprise? > How can this type of research be used to inform portals, intranets, and collaborationplatforms Mairi Willis, Global Head of User Experience Design, Philip Morris International Management SA / UK 10.30 | Start World Café | Each session lasts 30 minutes we.CONECT and the chair open the World Café, explaining the principles and set the World Café etiquette. Solution Café I Strategy Café Solution Café II Best Practice Café 12.30 | World Café Panel Discussion Presentation of the key results of the World Café and the individual interviews 13.00 | Lunch with Networking Zone Researched & Developed by http://intra-net.we-conect.com Page 8 / 11
  • 9. Intr a .NET Reloaded 2012 17 TH – 18 TH April 2012 | nhow Berlin aGENDA Conference Day 2 | Wednesday, 18th April 2012 we.CONECT Best Practice Track (3) Knowledge Management through sophisticated intranet & enterprise 2.0 applications 14.00 | Case Study + Live Demo Knowledge Management & Collaboration 2.0: Developing information sharing and IT-based collaboration with Sharepoint 2010 in an insurance company – Live Demo > Presentation of best practice examples for the implementation of IT-based collaboration tools > Support interdisciplinary project and multi-site workflows with collaboration tools > Developing Change Management activities to enable acceptance of new collaboration techniques amongst management and employees > Continuous communication activities as prerequisite for implementation success Dr. Andrea Kreißelmeier, Portal Manager, R+V Allgemeine Versicherung AG / Germany 14.35 | Case Study Analysing Deloitte Analytics – How the Deloitte Analytics Knowledge Management team is using site analytics to extract insights about our internal community of Practice and their interactions with their community portal in order to drive progressive improvement, and ultimately, user engagement > This case study explores how the Deloitte Analytics Knowledge Management team is using site analytics to extract insights about our internal Community of Practice and their interactions with their community portal in order to drive progressive improvement, and ultimately, user engagement > Learn about how “mash-ups” of everyday intranet data can be used to improve visibility into what’s working well and what’s not > See examples of data visualization techniques applied to demonstrate collaboration behaviours > Hear about our ‘lessons learned’ and benefit from key takeaways including how you can engage your leadership on this topic and begin to convert everyday intranet metrics in isolation into actionable improvements for your intranet users Amy Marrinan Davidson, Analytics Knowledge Management Leader, Deloitte Services LP / USA 15.10 | Refreshment break with Networking Zone we.CONECT Best Practice Track (4) Intranet Lifecycle Management, Benchmarking and KPI‘s of portals for a maximum ROI 15.40 | Case Study Want to build an intranet with business generated content? Decentralize, simplify, adapt, train, and be nice with your users > The business knows better. Unless your intranet team has unlimited resources make sure to decentralize the intranet content provisioning and empower your organization‘s subject matter experts in contributing to your intranet content > Keep it simple, not stupid. Simplicity is a quality not a shortcoming. A simple and easy to use the intranet content management system will appeal to a broader community of contributors, increasing the likelihood to get fresh content on your intranet. Simplicity also decreases the user support load > An organization‘s intranet is mostly a multi-stakeholder undertaking. Communicate and listen to all sides of the intranet user community to continuously adapt the tool the needs of the organization > Train and support your business to manage its intranet content. Your business should know how to contribute to the intranet, feels confident and see the benefit to do so David Ott, Team Manager, Information Worker Applications, former WHO / Switzerland 16.15 | Case Study Search and Find the right collaborative tools – Increasing effectiveness of portals through employee centered usability and content management > Empowering the employee: Has the collaboration platforms killed the Corporate Intranet? > The big dilemma: Software acquisition or software as an on-line service (saas) approach? > How to win users adoption Gabriele Maltinti, Group Initiative Director, Knowledge Management and Sharing, SODEXO / France 16.50 | Closing words from the chair and end of the conference Researched & Developed by http://intra-net.we-conect.com Page 9 / 11
  • 10. Intr a .NET Reloaded 2012 17 TH – 18 TH April 2012 | nhow Berlin OVerview Intra.NET Reloaded 2012 Who participates? Executives of the Board, Managing Directors and Managers from the following departments: > Corporate Communication > Enterprise 2.0 > HR > Intranet > Digital Strategy / Social Media > Portal Management / Online > Internal Communication > Learning and Development Services > B2E Portal Management > Employee Engagement > Knowledge Management > E-Collaboration > Content Management from following industries: > Automotive > Manufacturing > Transport / Distribution > Business Services > Media / Communications > Travel & Tourism > Construction > Public Sector > Utilities > Financial Services > Retail > Pharmaceuticals > Food / Drink > Telecommunications Demographics: Netherlands, Germany, Belgium, UK, Sweden, Norway, Finland, Ireland, Austria, Switzerland, Italy, France, Spain, Poland, Hungary, Turkey, USA, Russia we.CONECT Networking we.CONECT product showcases | during the breaks The business partners of we.CONECT will present world class products and new technologies. In this break out session you will get the opportunity to join our business partners to discuss challenges and to find solutions. we.CONECT strategy | during the breaks Get the latest news, KPI’s, insights in strategies and benchmark yourself via our face-to-face business meetings with speakers, delegates and business partners in our strategy sessions. we.CONECT poster session | during the breaks This session provides the opportunity to present information about a certain topic to a target audience in an efficient and interesting way. A poster session offers you the flexibility of selecting the most effective way to help your audience understand how your solutions help them with the challenges that they are facing. we.CONECT business peers Pre-organized Face2Face Strategy meetings between our business partners and delegates. Submit your question Send us your questions, your challenges and your key issues and discuss with our panel. REFERENCES OF OUR PAST conferences “I would like to congratulate you for the professionalism of your organization and all the special sessions you organized in order to generate discussions between attendees and get to know each other.“ Philippe Heim, HSE - Operational Safety, TOTAL Refining & Chemicals Belgium “Very interesting, professional organized event with competent and international presence.“ Tobias Zaers, Zentralbereichsleiter Technik / HSEQ, Bilfinger Berger Industrial Services GmbH “I certainly enjoyed the sections and sessions – Top Organisation & Conference!“ Kaveh Pourteymour, CIO – Global Refining and International Businesses, BP Researched & Developed by http://intra-net.we-conect.com Page 10 / 11
  • 11. For more detailed information about Our speakers and interactive segments please visit http://intra-net.we-conect.com We are looking forward to welcoming you! Researched & Developed by