1. Airline are looking at new and
innovative ways of reaching out to
customers and to reduce their
customer service costs while providing
convenience to customers
Mohomed Rismin & Malith Gunasekara
E-Business for Airline
Aviation Management Batch 07.
ASPIRE

2. To promoTe The
airline
Reveal the personality behind the brand.
Interact customers on their terms.
Use the modern technology to do the
modifications.

3. airlines should respond To
indusTry and consumer Trends
such as __
 Personalization
 Connected travelers
 Real-time information
 Format competition
 Sustainability
 Quest for ancillary revenues
 Accommodation of customers
with special needs
 Guaranteed fares and 24 hour
hold policy

4. online bookings
An Internet booking engine (IBE)
is an application which helps the
travel and tourism industry support
reservation through the Internet. It
helps consumers to book flights,
hotels, holiday packages, insurance
and other services online. This is a
much needed application for the
aviation industry as it has become
one of the fastest growing sales
channels.

5. air TickeT discounTs

6. adverTisemenTs

7. Wi-Fi and Wireless
portals

8. Customer reCognition
programmed
So in 2012 British airways
introduce a customer recognition
programmed.
This help crew to aware about the
customer and if there are new
customers they can show them to
how to use the service at the
journey….

9. Korean air
According to the ‘www.airlinetrends.com’ Korean Air has become the world’s best
airline company.
They have upgrade their cabins, onboard bars.
Korean air provided Korean style meals & organic products In their Upgraded
Lounges..
Passengers in all classes can choose dishes for Korean meal.
Korean air is also one of the few airlines in the world to dedicate bathrooms
onboard for use by female passengers only.
We take the customer service goals in this plan very seriously. We know that you
expect nothing less.

10. eX;
(CaBins)

11. eX;
(Bars)

12. Korean air
eX;
(lounges, meal)

13. The staff at British Airways are dedicated to ensuring that our customers always
experience a safe and enjoyable journey.
 In British air ways they have a self-service galley in the business class cabin.
 BA passengers will be able to switch on mobiles after plane lands and is taxiing
on the runway.
Rules about when passengers can use
their mobile phones and laptops

14. British airways
Self service galley

15. Delta airline
• DELTA Connects offers the passengers to access the
portal free with their own devices to check.
• their
– Baggage;
– order foods;
– onboard Internet;
– learn the flight’s arrival gate number;
– access weather information;
– On the in-flight Wi-Fi front
Apps

16. CommanDant kiD
Most Airline introduce an attractive package to
the kids below age of 12 called co mandate
kids.
Example:
 TAM airlines offer a special attention to the
expecting mothers, disabled persons.
 TAM airlines help the crew aboard by
welcoming passengers over the plane’s.
 Sri Lankan Airline Kids can also visit the
Plane and gives a Toys.

17. DiGital meDia
 Boeing believes the future of the
aviation industry lies in "the digital
airline."
Purpose of this is to deliver secure
detailed operational information to the
people who need it most at the time of
necessitate.
 When using digital media enhances
airline performance management.
Example;

18. sri lankan airline
Sri Lankan Airline publish at Face book

19. Other airlines
Airline publish at Tweets..

21. thank YOu