2. Objectives Roadblocks for insurance industry How HDFC standard life insurance overcame the roadblocks and regained it’s USP 22-07-2011 2 Insuring against Paper Pushing – HDFC Standard Life Insurance
3. Roadblock For Insurance Industry Paper as a necessary evil Avalanche snow balling of paper Insuring against Paper Pushing – HDFC Standard Life Insurance 3 22-07-2011
4. Concern! Clogged Business Efficiency Storage A Nightmare Tedious File Handling Long Processing Time High Operation Cost Started Losing Its USP Insuring against Paper Pushing – HDFC Standard Life Insurance 22-07-2011 4
5. Wonder with “WONDERS” Digitized Content Automated Workflow Agile Re-engineered Processes Introduce Workflow On Demand Enterprise Retrieval System;“WONDERS” 22-07-2011 5 Insuring against Paper Pushing – HDFC Standard Life Insurance
25. Stronger customer service at every step in the operation. Transmitting Claims electronically and Using online Data Base Management System. 22-07-2011 8 Insuring against Paper Pushing – HDFC Standard Life Insurance
26. Conclusion “If you want to drive a cultural change in an organization, you have to address what is in a project for everyone involved.” 22-07-2011 Insuring against Paper Pushing – HDFC Standard Life Insurance 9
27. Thank You. Insuring against Paper Pushing – HDFC Standard Life Insurance 22-07-2011 10