2. My Background
Degree:
Information Systems, B.S. from UNR
Pursuing a Master of Business Administration
Work: International Game Technology (IGT)
Technical Project Manager
Project Focus: Customer Promotions, Pricing, & IT
3. Video
Communication in Project
Management
Featuring: Rita Mulcahy, PMP – An Expert in
Advanced Project Management, the PMP® Exam &
Risk Management. RMC Projects
http://www.youtube.com/watch?v=xrj4zYv4-Og
4. Communication Importance
Importance
One of the greatest threat to the success of any
project: Failure to Communicate
Communication is the oil that keeps a project running
smoothly
Goal
Ensure timely & appropriate generation, collection,
dissemination, store, and disposition of information
Getting information to the right people at the right
time in a useful format
5. Communication Challenges
Unclear Expectations:: What is to be
delivered, by who, when and how
Communication Methods: Formal, Informal,
Written, & Verbal (E-mail vs. In-Person Meetings vs. Phone Call)
Listening Skills/Misunderstandings
Surprises: Changes/Status Update Notification
Specialized Organization Jargon: EGM,
MJP, NPI, VC, OA, CS, etc
6. Develop A Communication Plan
Purpose: Help To Guide Project Communication &
Ensures Information is Correct & Useful
WHO: Receiver
Identified Stakeholders & Their Expectations
Who Will Produce Communication
WHAT: Requirements/Expectations
Format, Content, Level of Detail
WHEN: Frequency
Essential Project Communication Comes from WBS
WHERE: Storage
SharePoint, Network Drive
HOW: Distribution Method
E-mail, SharePoint, Handouts
7. Performance Reports
Status Reports: Where the Project Stands
in regards to Scope, Time, Costs
Progress Reports: What the team has
accomplished during a certain time
8. Communication Forms
Internal Project Blog
Website
SharePoint
Google Docs
Wiki
Skype
E-mail
Meetings (In-Person/Conference Call)
Instant Messaging
Blog
9. Question & Comments
Lisa Drake
www.lisamdrake.com
drakelisam@gmail.com
@lisamdrake
