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Reimaging The Classroom
- 1. Learning Cafe Online Forum Re-imaging Instructor Led Classroom Learning Flipping and Storytelling 1 Wed, Aug 13, 2014 12 -1 PM AEST Ways to participate •QA box post questions •Use chat box •Twitter Backchannel - #lrncafe Better Practices Experienced Panel
- 2. Blog Magazine Webinar Discussions UnConference Twitter Linkedin Facebook Coffee Catch Ups Capability Building Workshops Ideas to Action Community of Learning Professionals Building L&D Capability Please Join our newsletter list on learningcafe.com.au Spread the word (recorded webinar) Follow us @lrncafe Join our initiatives
- 3. Next month • Social is everywhere at home Plenty of enthusiasm for it at work. • Will social collaboration be successful at work ? It may not be ? • Is it a solution looking for a problem ? L&D is talking about Social Learning a lot. Is anything actually happening ? • Are we aware that it requires a new skills set ie community management and takes a lot of time ? Date : Thurs 11 Aug, 2014, 1 – 2 pm Register : http://bit.ly/lctalk6 The Social Collaboration Party Should Learning gatecrash ?
- 4. Learning Café Topic Curation • Challenges current classroom and explores flipped and storytelling Does it explore the new or challenge the old ? • Skill set of large number of L&D professionals and volumes are shrinking Major impact on our profession? • Not enough being done to the benchmark for effectiveness Is it being ignored or is there a lot of hype ? • YesDoes the community want to discuss it ? • Will require new mindset and skills. Join our activities Can we do something with it in the workplace ? • All facilitators should be ready for incorporating online and be good at it Does it contribute to our professional development
- 5. Call to action - http://bit.ly/moveandact Do something. We make it easy Workshop Reimaging Classroom Learning by Flipping and Storytelling Jeevan & Yamini Why do it ? Design Consideration Implementation Business case Hands on case study Attend workshop 1 day Melbourne 16 Oct 395 + GST Join community of in interest. Active or contributor or lurker Contribute blogs on this topic. A4 size contribution, no urgency
- 6. You said Training in your organisation over the last 2 years has Are you ?
- 7. Why is online learning increasing ? Current classroom facilitators will need to ? Instructor Led Classroom Training is being replaced by online learning.
- 8. Learning Cafe View Traditional classroom learning is shrinking Cost, scalability, time and consumer preferences Still remains most effective for behaviour change or complexity Change design to meet premium product requirements In some case it remains “agile” and only legacy option Effectiveness Cost HiLow Low Hi Premium Economy Premium Economy Should not exist Classroom Trg Leadership Flipped Blended Online Click Next Courses
- 9. Introductions & Structure Background Research & Views Chat with the panel Caselet Q&A •Serena Marriott - Head of Learning & Development - South East Asia & Oceania, Ericsson. •Yamini Naidu- Seasoned storyteller and thought leader. •Fiona Dunn -Global Learning Engagement Manager, ANZ. •Jeevan Joshi - Founder - Learning Cafe
- 10. CASELET WHEN LOVE OF JOB IS NOT ENOUGH ?
- 11. Caselet When love of job is not enough Tom is an experienced classroom facilitator and team lead. Recognised and respected for improving customer service skills. Training budget reduction Trainers hard to keep Participants getting restless What should Tom do ? Continue as is Embrace online learning Become a ID Share via QA/Chat box •Solutions •Analysis •Stories •Views
- 12. Fiona’s Solution • Customer service • Increasing number of items in basket (value per transaction) • Reducing costs • Increasing market share etc How can Tom be influential in ensuring that learning solutions are aligned with business strategy? • Tom has a great opportunity to work with senior managers to investigate how building capability can drive business success and broaden out the learning and development service proposition … • Customer service training etc • To performance support … • Social learning etc How can Tom and his training team continue to add value to the organisation bottom line? • Blended learning solutions - theory upfront - skills practice in Instructor led training • Up skill the training team to be able to design simple blended solutions - including video pre work, simple articulate content • Integrate social learning into solutions • Review instructional design and technology to minimise learner time away from the job and maximise their learning Tom can influence how training can be delivered to maximise effectiveness and efficiency…
- 13. Jeevan’s Solution – L&D Career POV Analysis Classroom learning is shrinking and won’t go back to good old days. Elearning is an alien skill but more jobs require it. I love facilitation and would hate to spend a lot of time on the computer. I have the social capital to suggest changes in the company Proposed Solution Meet company, learner and my own career requirements. Build a business case for a flipped classroom and include storytelling to keep engagement. Onboarders watch videos before they join. Shrink workshop to 1 day. Hire a consultant to help with set up. Quickly replicate model for other courses . Get kudos and keep job.
- 14. ANZ Fionna Dunn Global Learning Engagement Manager, ANZ
- 15. Why is instructor led training diminishing? Business pressures • not enough time • Want more flexibility • Learner locations • Consistency and quality • Increased speed to competency • Need to meet general and specific business area needs New technologies • On line learning • Virtual Instructor Led webinars • Performance support tools • Social learning Cost
- 16. What is ANZ doing ? • What type of learning is required • Using Blooms Taxonomy • Human Performance Improvement (HPI) • For each section not just the full package Upfront analysis of what is needed from the learning and solutioning appropriately • Skill practice of behavioural change – synthesis and evaluation • Change management • Winning hearts and minds (cultural change) ILT used for
- 17. What is ANZ doing ? • Key theory and concepts are delivered through online learning modules before attending ILT • ILT sessions to share experiences and to practice behavioural skills – trainers become facilitators Blended learning for Leadership programs • System overview, navigation and hierarchy delivered by online learning • Sand box environments available for learners to “play and practice top 20% of tasks” • Real time training delivered by performance support tools embedded in the system • Change management to increase user acceptance and confidence in using the system by ILT and Webinar with on the ground coaches – Trainers become change champions System training
- 18. Leadership Unleashed • Community based project • Developing self leadership in young people • Program design – integrated into how young people learn and discover Overall Context Social Learning Website support Push out content Facebook Facilitated discussion YouTube Personal Growth
- 19. ERICSSON ACADEMY Serena Marriott Head of Learning & Development – South East Asia & Oceania, Ericsson
- 20. Trends&Forces • OPEX pressures! • Geographic spread – too few in 1 location to make ILT viable • Increasing personal use of tablets & devices at work • High focus on building competence • Appetite for VILT increasing • Increased creation / consumption of ‘tutorials’ / short video • Most strategic / high volume programs are ‘blended’ – pre-requisite content • Accreditation programs – mix of completions & demonstration of learning • Learners still ‘prefer’ classroom environment • Increase in global learning solutions BUSINESS FORCES TRENDS IN LEARNING
- 21. Learning&performanceConsulting Virtual Coaching 1-hour video/phone simulated meetings in pairs every week with intensive coaching and feedback from Nigel Read abridged Paperback “How to be a True Business Partner” 20 pagesWorkbook Work through a real problem Consultants Enroll Establish Learning Partner Read “How to be a True Business Partner” • Achieve Workshop Performance Standard • Accredited to level 2 “Real meetings” Webinar “Making Performance Consulting come alive“ Follow Up Meeting/video conference • Analyse successes • Plan to repeat Analyse setbacks • Plan to overcome Session 5 Contracting Phase 1 Session 2 Session 3 Session 4 Session 6 • Building Rapport • Earning trust • Setting personal learning goals Participant A • Non work • Meeting • With coaching • Drawing system diagrams Participant B • Non work • Meeting • With coaching • Gap analysis Participan t A • Work meeting • With coaching • The ideas generato r • Review with checklist Participant B • Work meeting • With coaching • Review with checklist • Final review • Real issues in client meetings
- 22. Selling4GIP(Ericssonsolution) • Leveraging previous successful sales engagements based on results of expert team members • Developing an effective sales strategy and pitch to generate interest in and sell the 4G IP portfolio • Comprehensive understanding of solution offering & value, combined with contextual knowledge sharing / best practice
- 23. SalesCoachingCurricula Good to Great Videos 5. Coach-the-Coach sessions * 2 Sales Coaching Playbook 4. QuickCheck (Mobile e-Game) 1. Sales Coaching Webinars x 2 3. Sales Coaching e-Learnings 2. Sales Coaching Clinic –1 day Best Practices Main Activities Supporting Tools
- 24. Projectmanagement 5. GROW & MANAGE CUSTOMER RELATIONSHIP S 4. LEADERSHIP FOR THE PROJECT MAGAGER 3. NEGOTIATION & COMMUNICATI ON SKILLS Pass entry criteria 1 Attend introduction and core modules in region as a group 2 View additional video/WBL(free) 3 Take theoretical exam in ITM 4 Take ability exam in Unit/proj. Receive Diploma PROGRAM INTRO- DUCTION VCT ILT or VCT with cases, group work, role plays and classical training 2. CONSULTATIV E SELLING SKILLS 1. FINANCIAL & BUSINESS MANAGEMENT HOW TO PROFIT FROM INNOVA TION BUSINES S MODEL ECONO MICS STRATE GIC MARKET ING & SALES CHANGE MANAGE MENT CONTRA CT MANAGE MENT & RISK ANALYSI SCREATIVI TY & IDEA MANAGE MENT MEGA- TRENDS STRATE GIC SOURCI NG THEORY OF CONTRA INS LEAN & AGILE ENTREPRE NEURSHIP • $10,000 > $1,000 pp • Broader reach • VCT or ILT available • 12,000 PMs globally
- 25. Benefits&challenges • Wider inclusivity – reaching more • Packaged learning can better support strategy & give learners ‘focus’ • Value in knowledge based on- demand learning ‘tutorials’ – IF done well • High value placed on interaction & knowledge sharing / networking in live sessions BENEFITS • To do it well – heavier investment in ID up front • Heavier support from L&D function for blended learning – resource implications • Monitoring completion of learning path components (some outside LMS) • Can require learners to do modules they don’t really need • Slow progress to acknowledge that learning > classroom CHALLENGES
- 26. STORYTELLING Yamini Naidu CEO – Yamininaidu.com
- 35. LET US TALK TO THE PANELAND YOU
- 36. What has been the status (volumes/structure) of ILCL in your organisation? How much has been replaced by online learning?
- 37. Does the flipped classroom model allow us to retain the nutrient value of ILCL while enriching the learner experience?
- 38. Can we use storytelling to make workshops more engaging and effective ? Are some themes such as soft skills more appropriate for storytelling than say compliance ?
- 39. What happens to all those ILCL facilitators who have built facilitation skills over the years? Is there an orderly transition?
- 40. www.learningcafe.com.au learningcafemag http://bit.ly/lcafefb blogs learning conversations free resources workshops UnConference 2014 Sydney Melbourne Webinar recording, ebooks, L&D frameworks Building Effective Employee Social Networks 40 Open source initiatives
- 41. THANK YOU Short feedback questionnaire - http://bit.ly/lcafewebinarfeedback Please sign up for our weekly blog summary at www.learningcafe.com.au
- 42. Why this topic ? Does it explore the new or challenge the old ? Major impact on our profession? Is it being ignored or is there a lot of hype ? Does the community want to discuss it ? Can we do something with it in the workplace ? Does it contribute to our professional development
Notas do Editor
- What are the current approaches/ trends for managing change for Learning initiatives ? We look at contemporary Change Management frameworks including the Burke and Lewin Model of Organisational Performance and Change. Their experiences including: Approach for designing and implementing a Technical Academy. Change management for learning technology projects in financial services. Change approach when Learning is integrated with other HR processes for large transformation initiatives. Many Learning professionals are skilled in change management (and visa versa). Does this result in better results due to closer integration ? Do the change approaches differ for technology enabled learning ? Are the change approaches for Learning meeting the needs to be responsive and agility ?
- Current classroom facilitators will need to Instructor Led Classroom Training in your orgainsation over the last 2 years has Instructor Led Classroom Training is being replaced by online learning. Why is online learning increasing ?
- Tom loves his work as a classroom facilitator. Sometimes the ennui of conducting 12 one day workshops month at the Wolcoldi Supermarket Training centre gets to him but it more than compensated when he sees the faces of learners light up when they learn new customer service skills. Respected at Wolcoldi , HR recognise the contribution that Tom makes in establishing the customer focus that makes Wocoldi the best rated supermarket for customer service. In the little spare time, Tom has he manages a team of 4 trainers and a training budget. He has mentored many trainers who have gone on to do better and bigger things in other organisations as there are few promotion opportunities at Wolcoldi. As he sips his cup of tea, Tom cogitates about the dark clouds that have been gathering. Wolcoldi in its efforts to maintain margins in face of increased competition has decided to move 30% of the classroom learning to online learning. Tom has also noticed in recent workshops he is struggling to keep participants attention as they have started using their smartphones. When he pulled up one participant, he found that the learner was looking up the article on customer service from Harvard Business Review. Tom cant figure out how customer service skills can be picked up through an online course but the world seems to be going that way. Maybe it is time to change become an Instructional Designer as it is becoming all too difficult. What should Tom do ?
- How can Tom be influential in ensuring that learning solutions are aligned with business strategy? Customer serviceIncreasing number of items in basket (value per transaction)Reducing costsIncreasing market share etc How can Tom and his training team continue to add value to the organisation bottom line? Tom has a great opportunity to work with senior managers to investigate how building capability can drive business success and broaden out the learning and development service proposition … Customer service training etcTo performance support …Development of learning solutionsSocial learning etc Tom and his team can influence how training can be delivered to maximise effectiveness and efficiency… Blended learning solutions - theory upfront - skills practice in Instructor led trainingUp skill the training team to be able to design simple blended solutions - including video pre work, simple articulate content Integrate social learning into solutionsReview instructional design to minimise learner time away from the job and maximise their learning and look at how technology can assist the learner - such as smart phones and be an active learning tool vs. a perceived hindrance
- Yet to describe each step (1-5) on extra slides! Susan to send to Marianne. Combine with next slide!