How can you show that e-learning is clearly adding value to your business? Learning portals provide a focused, engaging and contextual experience for staff that more directly supports their working day. In this session Lars Hyland demonstrates how global media company Sky is revolutionising its induction programme with a pioneering media-rich portal. Drawing on experience from some of the UK's most recognised brands (Bupa, EDF, Vodafone) Lars will examine: • Using focused learning portals to solve key business challenges • Improving performance of new starters with a smart onboarding or induction programme • How cutting the 'time to competence' clearly establishes the value of learning • Making 'self-service' performance support easy to use, engaging and effective • Five tips for building an unbeatable business case

1. Learning and Skills Group Webinar 12 noon – 9 July 2009 Re-inventing the e-learning experience Lars Hyland Director of Learning Services Brightwave Limited Email: lars.hyland@brightwave.co.uk www.brightwave.co.uk 9 July 2009 http://larsislearning.blogspot.com/

5. So, what’s the problem? © Brightwave Ltd

6. Confronting the elephant in the training room… http://larsislearning.blogspot.com/

11. The missing ingredient… http://larsislearning.blogspot.com/ TRAINING TRANSFER TOO LOW (Will Thalheimer, 2006)

12. The missing ingredient…follow through http://larsislearning.blogspot.com/ LESS LEARNING, MORE OFTEN (Will Thalheimer, 2006)

13. Our survey says... © Brightwave Ltd

18. Learning portals © Brightwave Ltd

19. LMS platforms are about data and reporting… http://larsislearning.blogspot.com/ The learner can struggle to engage with LMS interfaces. Most often data centric, not learner centric, and rarely performance centric. Context of learning can get lost. DEATH BY LMS...

20. LMS platforms are about data and reporting… http://larsislearning.blogspot.com/ The learner can struggle to engage with LMS interfaces. Most often data centric, not learner centric, and rarely performance centric. Context of learning can get lost. LEARNING PORTALS SHIFTS FOCUS ONTO THE LEARNER...

21. Learning portals are about learners... http://larsislearning.blogspot.com/ Front end designed to support learner experience

22. Learning portals are about learners... http://larsislearning.blogspot.com/ Organised around performance needs and business challenges

23. Learning portals are about learners... http://larsislearning.blogspot.com/ Content is relevant to task at hand so less distraction

26. CASE STUDY: Onboarding/induction at Sky © Brightwave Ltd

27. Case study: Sky pre-joining learning portal Business Case : Improve customer service during time of growth Reduce staff attrition during induction period Accelerate time to full competence Training available from job acceptance, 2-4 weeks before start Overall induction training costs to reduce

28. Sky portal http://larsislearning.blogspot.com/ Countdown to first day, video wall, progress bar

29. Sky portal http://larsislearning.blogspot.com/ CEO welcome, compliance, produce knowledge content

30. Sky portal http://larsislearning.blogspot.com/ Sales simulation, meeting existing staff, volatile content

31. Sky portal http://larsislearning.blogspot.com/ Product knowledge covers key features and benefits

32. Sky portal Compliance training completed before arriving at Sky site

33. Sky portal http://larsislearning.blogspot.com/ Learning incentivised through collecting bonus points – doing well means entry onto the Leaderboard.

34. Sky portal http://larsislearning.blogspot.com/ Product knowledge is tested through sales simulation.

35. Sky portal http://larsislearning.blogspot.com/ Meet existing staff and learn about job role – open and honest

37. Case study: Sky pre-joining learning portal Key features : Media rich, highly interactive, in line with Sky brand Fully tracked content, integrates with internal systems Product knowledge, sales simulation and compliance covered Insight into existing staff in job roles (blogs, video, photos) Leaderboard – encourages repetition to cement learning

39. Five criteria for developing learning portals © Brightwave Ltd

45. Building your learning portal – in summary http://larsislearning.blogspot.com/ A G I L E ENGAGING LIBERATING INTEGRATED GOAL DRIVEN ACCELERATED