1. Neslihan Bagci Youssef Boutefouste Larissa Bouwe Yenzo Legrand Fanny Roguès Teacher : José Pietri

21. Step Action Objective Error Conse-quences Crises Managing 1 Meet user Organize coffee break Network Identify the non-official key person who could make the difference in a dynamic of group Forget that the network action was reserved to top manager Positives 2 Get overview on task force Organize Task Force Analyze the main task force with top manager’s help Not to introduce ourselves before Refuses each meeting Send email, and organize face to face meeting to create a new trust-link 3 Obtain more precision Personal Profile Analyze the personality, the history and the environment of some people To make a short list quickly instead of to discover each profile Meeting refused Discover each profil to be accepted in the face to face meeting 4 To find a operational sponsor Seek Advice To have an operational sponsor to convince more easily To underestimate the power of an operational project manager The operation project manager and her manager have refused to meet us Communicate in the internal magazine, send email to top manager, organize face to face in order to explain that we are not here to take the place of someone but to help everybody to work in the best conditions

23. Time (min) 45 75 90 105 120 Number of decisions 4 11 24 43 58