Who We Are
Danforth International LLC., is an independent global consulting entity, created by
aligning over 20 years of Vendor Management/Sourcing, Relationship/Project
Management, Operations, Strategy, IT Management skills and experience.
We seek to help clients realize the intended value of outsourcing arrangements
through the development of an effective vendor management program. Our program
will control cost, drive service excellence and mitigate risk to gain increased value
from each vendor throughout the contract life cycle.
Ken Danforth, President/Chief Consultant has been firmly entrenched with
domestic and international fortune 500 companies throughout career (IBM,
CIGNA, AT&T, KPMG, HBO & Co.,) Ken received his BS degree in Business and
Financial Management from Clemson University.
What We Are
We are a service operation that assist organizations in effectively managing vendor
performance, relationship, cost and contracts.
• Client Focused
We organize our processes and network to specifically meet the business outcomes and
performance needs of each client.
We bring expertise, knowledge, cost savings and a continual improvement mindset to keep
our services aligned with our client’s changing business conditions.
We focus on performance measurements and strong working relationships to keep your
outsourced relationships robust.
What We Do
• Strategize and Plan
Define the structure, roles/responsibilities and resources to support long-term vendor
management. This ensures that sourcing decisions and vendor management practices
align with business needs and integrate with other strategic IT and business plans.
• Assess Current State
Review vendor acquisition and disposition processes, outsourcing contracts, SLAs,
performance metrics, scorecards, and assessments to identify improvements for a more
effective, efficient and consistent vendor management.
• Assess Competencies
Review and develop optimal strategy, operations and processes to support the vendor life
cycle (from acquisition to disposition), contract management, relationship management,
performance management and risk management.
• Operate and Evolve
Use assessment and industry data to track vendor management operations and success.
Adjust the discipline approach based on operational results, enterprise risk related to using
vendors, changing business needs and evolving product/service vendors.
How We Do It
We bring a number of important advantages to client engagements:
• Performance Management
• Relationship Management
• Cost Management
• Contract Management
We deliver results, not reports. To that end, we work collaboratively with
clients and vendors to create and implement practical solutions while
delivering real value within our business relationships
Business Unit Liaisons
Communications & Forums
Amendments / Renegotiations
Policies & Procedures
Receipt of Service
Service Consumption Analysis
Cost Effective Measures
Budget & Forecasting
Performance Management Cost Management
Right Work, Done Right Validate and Manage Costs
Satisfaction, Direction Setting Ensure Compliance
Service Delivery Requirements
Service Level Reviews
Components of Value
Why We Do It
Whether the challenge is to:
• Reduce cost
• Measure performance
• Negotiate contracts effectively
• Assist in vendor selection
• Improve their risk profile
Our clients have confidence that we will make a real impact on their bottom line.
Why You Need Us
• Lack of experienced resources
• Cost of resources
• Contracts left open to interpretations
• Lack of oversight, resulting in rise in cost of solutions
• Create a cost management approach (evaluate, control, efficiency, maintenance)
• One-on-One (Liaison)
• Custom framework approach (implement vendor management strategy)
Steps to Identify, Validate & Operationalize
• Defines the desired
scope of vendor
• Input from all users
• Each element will
be designed and
tailored based on
defined in the
• Each element is
validation, roll out
execution of the
• Key users will be
opportunity to validate
and vet the framework
to confirm that their
have been addressed
• Validation will support
execution of roll-out
plans, while creating
• Implementation activities
may include change
progress reporting as
well as system
Vendor Management Policy
Defines the expectations and policy requirements of
Articulates organizational structures and reporting
lines for the day-to-day execution and
management of vendor management activities
Process and Controls
Describes the activities through which policies will
be applied, defining process flows, accountabilities
and activities to ensure that vendor management
activities are conducted in a consistent manner.
Identifies critical vendor management risk and
controls for managing these risks
Roles and Responsibilities
Communicates the specific roles and responsibilities
of all stakeholders involved in the vendor
Defines the reporting standards, tools and templates
to be used to monitor a vendor’s performance and
ongoing viability, identifying emerging vendor specific
risks and enforce vendor management activities
Outlines the systems and infrastructures required to
enable vendor management processes, including
reporting, that are compliant with the framework and
Measurable Strategic Value
Formalizing practices to measure and mange vendor performance through
targeted policies, controls, processes accountabilities and governance structures.
Define the interaction points between the vendor and the organization throughout
the vendor management lifecycle.
Proactively manage and mitigate vendor specific risks.
Providing insight on the spend and performance of vendors.
Reduce contract non-compliance and associated cost and effort.
Avoid overpayment and/or under delivery.
Better positioning the organization in on-going vendor negotiations to
Engage key vendors for input and support into long-term strategic planning.
Building a strategic Vendor Management Program
“Collaboration is no longer an option…
it is now a fundamental strategy…”
“you cannot be successful with any
type of sourcing transaction without
Ken Danforth, Chief Consultant
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