2. A smartphone has
more computing power than
all of NASA in 1969.
Michio Kaku, “Physics of the Future”
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3. About Me
User experience designer, interaction design director
Worked in Canada, USA, UAE, and Finland
Worked with major brands, wireless operators, phone
manufacturers, startups and NGOs
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4. Smartphone penetration:
51% in the UK
44% in the US
33% in Canada
Google, Our Mobile Planet, 2012
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5. Growing faster than
any other technology:
5.3 billion mobile subscriptions
worldwide.
UN Telecommunications agency, 2010
Photo: John Morris (CC)
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6. It doesn’t need to be
a smartphone:
people in the developing world
are using mobile phones
in innovative ways.
Photo: David Dennis (CC)
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7. The total number of SMS
sent globally
tripled between 2007 and 2010.
UN Telecommunications agency, 2010
Photo: Orlando Gabaglio (CC)
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12. …but not as an end-all, be-all solution.
Scaling the size of the site as the screen
shrinks/grows is one thing.
Context, use cases, experience are another.
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13. “We are moving from millions
of computers connected by the Internet to
one huge computer that is the Internet.
Every device will be a window into it.”
Graeme Wood
Photo: Casaleggio Associati (CC)
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14. People demand access
and real value
in return for their data.
For real value, they’re willing to share.
Photo: ibmphoto24 (CC)
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15. Lessons learned:
“I’ve been a Verizon Wireless customer for years…
Why do they not know how to help me in the store
with the information they’ve collected?”
Photo: Old Shoe Woman (CC)
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16. Today’s consumers own multiple devices
and move seamlessly between them throughout the day.
Photo: Jeffrey Riehle (CC)
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17. Start on smartphone…
…continue on desktop/laptop…
…complete on tablet.
People take a multi-channel path to purchase.
Start on desktop/laptop…
…continue on tablet…
…complete on smartphone.
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18. Mobile + Location Aware + Social + Multi-Screen + Internet of Things
Individual smart objects interconnect to form a personal ecosystem.
Photo: ITU – International Telecommunication Union (CC)
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