Michael Fauscette

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Using Data to Transform the Customer Experience

Application Software Predictions 2015

The Connected Consumer: Leveraging Mobile Devices as a Core Component of Your Customer Strategy

2014 phillyForce keynote

The Future of Social Business

IDC 2014 Social Predictions Webinar

2013 Gamification in the Workplace

2013 CRM Evolution Conference Session: Getting Maximum Value from You Customer Community Investment

Innovation Management: How Social Technologies are changing the Way that Companies Design Products and Services

Fall12 e2 keynote

Mobile customer loyalty programs

Social business update june 2011

Socialytics: Using Social Data for More Effective Sales, Marketing & Customer Service

Future Tech for Concur User Conference

Predictions 2010 Breakfast Briefing