1. The Ritz-Carlton Hotel
Company
Syndicate 4 :
Yunus Arie Wiratama
Rieke Fitri Yuniar
Joseph Enrico Hadi
Pramadona
Rachmi Rida Utami

2. Day-one: Staff Orientation
Schulze’s The Gold
Address Standards
Service Leadership
Philosophy Orientation

3. Day Two
Schulze
Introduce explained For the bar : In-room service
Employee to about making the : giving the
their new responsibility customers feel customers
departments for the bar and well private space
in-room service

4. Day Three
• Uniform fitting  Personal grooming • Introduce to the
service daily lineup
procedure

5. Day Four
Instructured in the
standardized
procedure for Trained to imediately
“handling Guest break away from their
Difficulties” normal activities to solve
a customer’s problem

6. Day Five - Seven
The details
involved in
Departmental performing their
technical training jobs to the
standards set by
The Ritz-Carlton
Making the
Employees transition
showed up in between
casual attire for practice runs
The Ritz-Carlton and real service
delivery

7. Dilemma
 The training is too short
 Should be longer, but what would that mean for The
Ritz-Carlton?
 Should McBridge try changing the Seven Day
Countdown process that was a worldwide best practice
for the company?

8. SUGGESTION
The Seven Day Countdown is enough to make the
employees to ready with the job.
The training is enough if we can maximize the
employee potention in On The Job Training.
We don’t recommend any other training because the
long time of training can make the employee feel boring
and make the employee can not implement the skill
directly.