Personal Information
Organização/Local de trabalho
Athens, GA United States
Site
www.ascentgroup.com
Sobre
The Ascent Group is a management consulting firm with extensive experience in customer service and call center performance improvement, benchmarking, and best practice discovery, and a leading publisher of customer service journals and reports.
Marcadores
(call)
center
benchmarking
improving
best
practices
customer
engaged
personalized
customized
first call resolution benchmarking call center imp
call quality monitoring benchmarking best practice
industry leaders
customer service
best practices
hiring
frontline
recruitment
excellence
inbound
performance
contact
quality
satisfaction
collecting
approving
reconnect
disconnect
collection
credit
utility
service
training
development
first
resolution
measurement
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Apresentações
(1)Documentos
(6)Gostaram
(2)People Processes Ascent Group
The Ascent Group,Inc.
•
Há 14 anos
Call Quality Practices 2009
The Ascent Group,Inc.
•
Há 14 anos
Personal Information
Organização/Local de trabalho
Athens, GA United States
Site
www.ascentgroup.com
Sobre
The Ascent Group is a management consulting firm with extensive experience in customer service and call center performance improvement, benchmarking, and best practice discovery, and a leading publisher of customer service journals and reports.
Marcadores
(call)
center
benchmarking
improving
best
practices
customer
engaged
personalized
customized
first call resolution benchmarking call center imp
call quality monitoring benchmarking best practice
industry leaders
customer service
best practices
hiring
frontline
recruitment
excellence
inbound
performance
contact
quality
satisfaction
collecting
approving
reconnect
disconnect
collection
credit
utility
service
training
development
first
resolution
measurement
Ver mais