4. Scenario 1
• “Already Knows”
– Already knows the method and has it in mind
• Explored list layout of Method
• No other descriptions included
• Quick access to method
5. • Explore this option even more.
• Setting an email up and it’s branded D4D, link
the D4D and tie it all together
• Prepopulate email
6.
7. X Scenario 2
• “Needs Refresher”
– Forgot the name and can’t remember the steps
BUT remembers what he or she mad
• Uses the picture layout instead of the list
layout
• Also uses the “share” or “email” option on the
specific method page
10. Scenario 3
• “What method to use”
– Unfamiliar with a method but wants to involve the
customer
• Two paths
– 1. Use filters
– 2. Use Examples
• Filters as imagined in the storyboard were
unfavorable
• Examples that users could upload makes the app
Interactive and less Static
11.
12.
13. Scenario 4
• “Am I doing this right?”
– Without having gone through the training, they
need guidance from a Catalyst
• Introduces the option of having a
Videoconference Option so that experts are
able to help immediately via phone
– Might require an appointment
– Might require an infield standby IC for a session
without an IC
