Multiple Choice Questions  1. When managers establish a structure of work relationships that determines how their employees will cooperate and act collaboratively to achieve organizational goals, they are PRIMARILY ________. a. leading b. organizing c. planning d. controlling 2. Which of the following is NOT one of the managerial roles identified by Henry Mintzberg? a. negotiator b. optimizer c. liaison d. monitor 3. The managerial role of a ________ is BEST described as giving direct command and orders to subordinates. a. figurehead b. liaison c. monitor d. leader 4. According to Mintzberg, a manager is acting as a ________ when she launches a new organizational advertising campaign to promote a new product. a. figurehead b. disseminator c. spokesperson d. negotiator 5. When a skilled manager moves from one company to another he will MOST LIKELY have to refine his ________ skills. a. technical b. conceptual c. monitoring d. human Unit 1 Examination 47 BAM 515 Organizational Behavior 6. ________ skills enable managers to lead and control the behaviors of other people and groups. a. Conceptual b. Technical c. Human d. Analytical 7. A company is looking to hire a person that will need to work with five others on a project. The open spot is due to an employee abruptly leaving. In her exit questionnaire, she wrote that the other team members were impossible. During the interview process, which question would BEST help the company find the best person for this position? a. Do you like trying new things? b. Are you a worrier? c. Do you believe your actions affect your fate? d. Do you have sympathetic feelings for others? 8. Individuals likely to experience negative moods at work, feel stressed, and generally have a negative orientation toward the work situation are said to be ________. a. unmotivated b. pixilated c. low on neuroticism d. high on neuroticism 9. ________ is the trait that captures the distinction between individuals who get along with other people and those who do not. a. Conscientiousness b. Openness to experience c. Agreeableness d. External locus of control 10. Which of the dimensions of personality do competence, order, and self-discipline fall under? a. agreeableness b. neuroticism c. conscientiousness d. extraversion Unit 1 Examination 48 BAM 515 Organizational Behavior 11. A low level of agreeableness would MOST LIKELY be an asset for a ________. a. drill sergeant b. FBI agent c. prosecuting attorney d. football player 12. Individuals high on ________ are more likely to feel good at work and be satisfied with their jobs. a. extraversion b. introversion c. affectivity d. socialization 13. The collection of feelings and beliefs that people have about their organization as a whole is known as organizational ________. a. loyalty b. commitment c. satisfaction d. attitude 14. The cognitive component of a worker’s attitude is the employee’s ________. a. feelings about his or her job or organization b. beliefs about the job or organiz.

1. Multiple Choice Questions
1. When managers establish a structure of work relationships
that determines how their
employees will cooperate and act collaboratively to achieve
organizational goals, they are
PRIMARILY ________.
a. leading
b. organizing
c. planning
d. controlling
2. Which of the following is NOT one of the managerial roles
identified by Henry Mintzberg?
a. negotiator
b. optimizer
c. liaison
d. monitor
3. The managerial role of a ________ is BEST described as
giving direct command and orders to
subordinates.
a. figurehead
b. liaison
c. monitor
d. leader
4. According to Mintzberg, a manager is acting as a ________
when she launches a new
organizational advertising campaign to promote a new product.
a. figurehead
b. disseminator
c. spokesperson
d. negotiator
5. When a skilled manager moves from one company to another
he will MOST LIKELY have to
refine his ________ skills.
a. technical
b. conceptual

2. c. monitoring
d. human
Unit 1 Examination
47
BAM 515 Organizational Behavior
6. ________ skills enable managers to lead and control the
behaviors of other people and groups.
a. Conceptual
b. Technical
c. Human
d. Analytical
7. A company is looking to hire a person that will need to work
with five others on a project. The
open spot is due to an employee abruptly leaving. In her exit
questionnaire, she wrote that the
other team members were impossible. During the interview
process, which question would BEST
help the company find the best person for this position?
a. Do you like trying new things?
b. Are you a worrier?
c. Do you believe your actions affect your fate?
d. Do you have sympathetic feelings for others?
8. Individuals likely to experience negative moods at work, feel
stressed, and generally have a
negative orientation toward the work situation are said to be
________.
a. unmotivated
b. pixilated
c. low on neuroticism
d. high on neuroticism
9. ________ is the trait that captures the distinction between
individuals who get along with other
people and those who do not.
a. Conscientiousness
b. Openness to experience
c. Agreeableness

3. d. External locus of control
10. Which of the dimensions of personality do competence,
order, and self-discipline fall under?
a. agreeableness
b. neuroticism
c. conscientiousness
d. extraversion
Unit 1 Examination
48
BAM 515 Organizational Behavior
11. A low level of agreeableness would MOST LIKELY be an
asset for a ________.
a. drill sergeant
b. FBI agent
c. prosecuting attorney
d. football player
12. Individuals high on ________ are more likely to feel good
at work and be satisfied with their
jobs.
a. extraversion
b. introversion
c. affectivity
d. socialization
13. The collection of feelings and beliefs that people have about
their organization as a whole is
known as organizational ________.
a. loyalty
b. commitment
c. satisfaction
d. attitude
14. The cognitive component of a worker’s attitude is the
employee’s ________.
a. feelings about his or her job or organization
b. beliefs about the job or organization
c. thoughts about how to behave in his or her job or
organization

4. d. ethical stance on his or her job or organization
15. How people feel at the time they are actually performing
their jobs is referred to as work
________.
a. attitudes
b. moods
c. behaviors
d. work values
16. The ________ component of a worker’s attitude reflects his
thoughts about how to behave on
the job.
a. affective
b. cognitive
c. behavioral
d. extrinsic
Unit 1 Examination
49
BAM 515 Organizational Behavior
17. Workers who feel excited, enthusiastic, active, strong, and
elated are MOST LIKELY
experiencing ________.
a. job satisfaction
b. organizational commitment
c. openness to experience
d. positive work moods
18. ________ is rude interpersonal behavior that reflects a lack
of respect for others.
a. Organizational conflict
b. Workplace incivility
c. Negative affectivity
d. Discriminatory marginality
19. Which is NOT one of the ways in which managers can guard
against faulty decisions due to
motivational states?
a. base perceptions on observed behaviors
b. do not take personal motives into consideration

5. c. concentrate on actual performance
d. avoid unwarranted assumptions
20. An individual’s ________ is influenced by his own
characteristics, the true characteristics of
the target and the situation.
a. bias
b. reality
c. schema
d. perception
21. As the ambiguity of a target increases, it becomes
________.
a. harder for perceivers to form accurate perceptions
b. less likely that various perceivers will perceive the target
differently
c. less difficult to determine what the target is really like
d. easier for perceivers to form accurate perceptions
22. Targets are perceived to be smarter, more credible, and
more responsible than others when
they have ________.
a. more perception
b. less power
c. greater ambiguity
d. high social status
Unit 1 Examination
50
BAM 515 Organizational Behavior
23. When an employee reminds his boss about his past
accomplishments, the employee is using
the tactic of ________.
a. self-promotion
b. situational conformity
c. appreciation
d. behavioral matching
24. People are MOST likely to use impression management
tactics when interacting with
perceivers ________.

6. a. over whom they have power
b. who have power over them
c. that they will never see again
d. with high situational salience
25. The impression management tactic of ________ occurs when
the target tries to present himself
or herself in as positive a light as possible.
a. behavioral matching
b. flattering others
c. self-promotion
d. being consistent
26. Managers who use reinforcement must do all of the
following EXCEPT ________.
a. choose whether to use continuous or partial reinforcement
b. decide whether to use conditioned or unconditioned stimuli
c. identify the correct behavior to reinforce
d. exercise caution so as not to too extensively reinforce a
behavior
27. The performance of a desired behavior is reinforced on a(n)
________ when partial
reinforcement is used to encourage learning.
a. timely basis
b. continuous basis
c. sequential basis
d. intermittent basis
28. Which of the following is NOT one of the four schedules of
partial reinforcement?
a. fixed-interval schedule
b. sequentially-set schedule
c. fixed-ratio schedule
d. variable-ratio schedule
29. With a ________ schedule, a certain number of desired
behaviors must occur before
reinforcement is provided.
a. fixed-interval

7. b. variable-interval
c. fixed-ratio
d. variable-ratio
30. Fred Friend sometimes rewards his workers by ordering out
for pizza. He usually does this after
he has received three to five compliments on his department’s
performance, but over time, it
averages out to every four compliments. Fred is using a
________ schedule.
a. fixed-interval
b. variable-interval
c. fixed-ratio
d. variable-ratio
31. If a worker is unable to learn to perform a complicated task
all at once, ________ would be the
MOST effective in encouraging employees to gradually acquire
the skills and expertise needed to
perform at an adequate level.
a. positive reinforcement
b. shaping
c. operant conditioning
d. extinction
32. The law office of Smith and Smith is one of safety and
comfort. Co-workers are friends and
there are several office parties. However, everything is not
perfect. June has a large family and
her salary is just not enough to cover everything. Bill makes the
same salary but because he is
single and doesn’t have many expenses, his needs are met. Sam,
a new employee, appreciates
the office parties but still feels out of the loop. According to
Maslow, who is most likely to be
motivated by interesting projects and opportunities for growth?
a. June
b. Bill
c. Sam

8. d. any of the employees may be equally motivated by interesting
projects
33. Mick Box was recognized as Salesperson of the Year
because of his outstanding sales record.
Maslow would assert that Mick’s ________ needs were met by
this award.
a. ego
b. psychosocial
c. esteem
d. psychological
34. Regis Marzoni is hunting for a house that will impress his
neighbors and colleagues, and thus
show them that he has “made it big.” Maslow’s hierarchy of
needs theory would classify his
house hunting as being motivated by _______needs.
a. physiological
b. safety
c. belonging
d. esteem
35. In ERG theory, ________ needs involve self-development
and creative, productive work.
a. growth
b. existence
c. relatedness
d. physiological
Unit 2 Examination
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BAM 515 Organizational Behavior
36. According to ERG theory, ________ needs include food,
water, clothing, shelter, safe and secure environment.
a. growth
b. existence
c. relatedness
d. physiological
37. Mark Ludwig’s attempts at becoming a commercial
illustrator have led to frustration, despite

9. his desire to improve his creative skills and be productive as an
artist. According to Alderfer’s
ERG theory, once Mark accepts that he will be unable to
become an illustrator, he is MOST
LIKELY to ________.
a. focus more on his workplace relationships
b. start taking bookkeeping classes at the local community
college
c. increase his level of persistence
d. begin displaying dysfunctional behaviors
38. Possible disadvantages of job enrichment include all of the
following EXCEPT ________.
a. unwanted additional responsibility
b. expensive and impossible to do
c. reduced efficiency
d. repression of intrinsic motivation
39. The primary focus of the job characteristics model is
identifying which job characteristics
contribute to ________.
a. work that is extrinsically motivating
b. intrinsically motivating work
c. skill variety of workers
d. growth-need strength of workers
40. In the job characteristics model, the extent to which a job
involves performing a whole piece of
work from beginning to end is referred to as ________.
a. job crafting
b. task identity
c. autonomy
d. task significance
Unit 2 Examination
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BAM 515 Organizational Behavior
41. Jerry finds his job as an intensive care nurse very rewarding
and challenging. No day is ever
the same. Jerry’s one complaint is that he does not always find

10. out how his patients do after
leaving his unit. On a whole, he is satisfied with his schedule.
Jerry will MOST LIKELY rank low
in what core job dimension?
a. task identity
b. task significance
c. autonomy
d. skill variety
42. George is a mail carrier for the post office. While George
enjoys his job and recognizes that
he is making an important difference to people’s lives—
delivering their mail to them—he is
bored with his job and wishes that he has more opportunities to
learn new things and then use
what he learned. George would be happier if he had more
________ in his job.
a. task significance
b. feedback
c. skill variety
d. autonomy
43. In the job characteristics model, the extent to which a job
has an impact on the lives or work
of other people in or out of the organization is referred to as
________.
a. feedback
b. task variety
c. skill identity
d. task significance
44. One way to view personal stressors is by categorizing them
as ________.
a. sources of positive or negative affectivity
b. major or minor work-life linkages
c. overload or underload factors
d. major or minor life events
45. ________ are not job-related stressors.
a. Arguments with a boss

11. b. Increased job responsibilities
c. Serious illnesses
d. Angry customers
Unit 2 Examination
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BAM 515 Organizational Behavior
46. ________ occurs when the set of behaviors or tasks a person
in an organization is expected to
perform are at odds with each other.
a. Role ambiguity
b. Role conflict
c. Work-life linkage
d. Role dissension
47. David Nichols is a quality assurance manager at one of the
ABC Company’s manufacturing
plants. His job requires him to head up the plant’s quality
committee. This committee has
recently become critical of the job being done by the
instrumentation lab, a department that
reports to David. His need to deal with the committee’s
criticism of the lab and his
management role at the lab may generate stress that would be
due to ________.
a. role conflict
b. work-life balance stress
c. role tension
d. overload
48. A company hires two new employees. While Ellen is
training Seth, she gives him a detailed
explanation of what he has to do and what he should do if he
wants to be promoted in the
company. Jenny, who has been working at the company for
years, has a very different position
than Thomas, the new employee whom she is training. She tells
him all about her job and
expectations, but has little information to give him on what his

12. job will entail. What is Thomas
MOST LIKELY to feel?
a. role ambiguity
b. work-life linkage stress
c. role tension
d. role dissension
49. Not having enough work to do, known as ________, can be
stressful for employees.
a. underload
b. slack time
c. break time
d. job rotation
50. Why do organizations use emotion-focused coping
strategies?
a. They equip employees with ways to better handle the stress.
b. They lessen the workload for employees.
c. They make the problems go away.
d. They solve some problems but also introduce new ones.