1. Unleashing the collective power
of people through collaboration
www.ivci.com

2. COLLABORATE
ANYWHERE
When organizations embrace collaboration across their workforce,
something truly remarkable occurs. Individuals come together with
common goals and their collective power can accomplish far greater
things than each individual on their own.
ABOUT IVCi
IVCi is a leading provider of collaboration solutions designed to bring
people together, no matter where they are located or what technology
they have access to. Our mission is to enable our customers to improve
their business and their bottom line by unleashing the collective power
of their people through collaboration.
With over eighteen years of experience in the collaboration industry,
IVCi focuses on the successful deployment of collaboration solutions
by providing services that aim to align technology with business goals
and objectives. Whether collaborating from a state-of-the-art conference
room or joining a video meeting on the go from a tablet, IVCi ensures that
every collaboration session is a success.
IVCi.COM
COMPREHENSIVE EXPERTISE
IVCi’s extensive certifications represent our dedication to providing the highest level of service and support. With over eighteen years of
experience in the visual collaboration industry, IVCi is proud to have achieved the highest level of technical and sales certifications from
major manufacturers and industry associations. In addition, our people have attained numerous individual certifications that aid in their
daily work. Some of these include:
When collaborating with others
in a business relationship, what
is most important?
A HISTORY OF SERVICE INNOVATION
1995
Video
Conferencing
Words someone is using
Tone of voice
Facial expressions
Engagement and focus
on shared content
Conscious movements
or gestures
Subconscious body
language
1996
Support
Services
1999
Audio Visual
Integration
2001
Cloud Video
Conferencing
2008
Custom
Telepresence
2012
Life Cycle
Management
2013
Active
Care
Source: ECONOMIST INTELLIGENCE UNIT
91%
80%
69%82%
73%
64%
Cisco Advanced ATP for TelePresence
Cisco Advanced Unified Communications
Polycom Platinum Solution Provider
Polycom RealPresence Services Specialization
Microsoft Certified IT Professional (Lync Specialization)
InfoComm International Diamond CAVSP
LEED Green Association
Infocomm CTS, CTS-I, CTS-D
Crestron & AMX Programming Certifications
Microsoft Certified Technology Specialist (Lync Specialization)
Simply deploying collaboration
technology does not yield success!
HOW WE APPROACH COLLABORATION
When developing a collaboration strategy, it is important to take both the technology
and culture of an organization into account. Areas of consideration should include
organizational goals and strategy, team work habits, business processes, and the
importance of content. The technology involved must extend across the entire business
from collaboration rooms to desktops to individual users’ mobile devices.
Collaboration technologies must be seamlessly integrated into the culture of an organization in order to be effective. IVCi has
developed a comprehensive approach to ensure organizations realize a robust visual collaboration operation where end users make
full use of the technology.
ASSESS: Our team works to understand the business drivers behind an implementation to ensure the technology meets the
requirements.
DESIGN: A team of experts will design a comprehensive solution with best-of-breed collaboration technologies.
VALIDATE: Our team will review and validate the design and recommended processes to ensure the solution will seamlessly
integrate with the technology and corporate culture.
INSTALL: Trained field engineers will implement the solution utilizing industry standards and best practices to ensure success.
TRAIN: Users are trained on the use of tools and the proper processes and procedures needed to deliver a reliable and
consistent experience.
Trained users and functioning technology are only the beginning. IVCi provides access to technical support “day two” and beyond
to ensure that your collaboration investment is always delivering at optimal performance. For those organizations who do not want to
manage the technology themselves, IVCi offers a suite of cloud based managed services that allow organizations to immediately enjoy
the benefits of collaboration solutions, while our team manages the day-to-day operations.

3. People are the most important component of any meeting
so conference rooms must be optimized for a superior
participant experience. IVCi ensures remote participants
are able to clearly see the local participants along with the
active speaker. Additionally, the room environment needs
to be comfortable for local participants. Proper furniture,
acoustics and aesthetics are all considered and help
support collaboration and creativity by allowing participants
to focus on the meeting at hand.
The ability to present or share content is often required in
meetings as participants may need to share documents,
PowerPoint presentations, or training videos. In addition,
participants might need the ability to create, modify or
annotate documents in real-time. IVCi designs rooms to
support multiple data sources and formats and display
content clearly from multiple vantage points. Participants
are able to effortlessly view and actively discuss the
documents in real time.
Some environments require interactive collaboration along
with the creation, sharing and annotation of complex data.
Complex data includes large, high resolutions images, such
as blueprints or product designs, where granular detail is
necessary. Complex data also includes the ability to display
and control data from multiple sources simultaneously; such
as participants’ PCs or tablets. Participants can effortlessly
make changes and switch between multiple deliverables in
real time.
Connect People
Display Content
Complex Data
COLLABORATION
ROOMS
Organizations often have the need to connect
groups of people in an engaging and interactive
environment. Collaboration rooms are purpose
built environments designed to organize ideas
while providing the freedom needed to inspire
creativity.
IVCi.COM

4. DESKTOP & MOBILE
SOLUTIONS
Unified Communications
Infrastructure Design
Room Integration
Unified Communications (UC) solutions are offered from
manufacturers such as Cisco, Microsoft and IBM. They
include features such as presence, instant messaging
and video conferencing and can augment a current video
deployment or offer a scalable solution for first time users.
Our team will design a solution based on the business needs
along with bandwidth and other network requirements. In
addition, we can leverage our experience in room-based
conferencing to integrate these solutions back to the room.
Desktop and mobile video conferencing clients
have exploded with the proliferation of these
devices. Meeting participants are no longer
relegated to audio when out of the office as they
can join from their computer, smartphone or
tablet.
Infrastructure is a key component in supporting a collaboration
environment and proper configuration is crucial for optimal
user experience. Our team will design an overall solution
architecture based on industry & manufacturer best
practices. The solution will address the business
requirements surrounding the requested solution. This
includes multipoint bridging capabilities, asset management
and scheduling, firewall traversal, endpoint management.
call control, messaging and presence, and more.
Any mobile and desktop video strategy must also focus on
how to integrate those users into meetings held in conference
rooms and huddle areas. When addressing the technical and
operational aspects of desktop and mobile, IVCi’s solution en-
gineers can provide the needed services and infrastructure
to seamlessly integrate every device into a room based
meeting. While organizations may have countless road
warriors, rooms are still critical parts of any collaboration
strategy.
IVCi.COM

5. CLOUD
SERVICES
Cloud services provide a reliable, scalable and
secure approach to video conferencing and
allow organizations to concentrate on their core
competencies rather than worry about making the
technology work.
MVE is a cloud-based service that completely manages
an organization’s video environment including scheduling,
proactive meeting, monitoring and concierge services. A user
friendly scheduling process allows meeting participants to
simply enter a conference room or open a video application.
Participants are connected automatically by our team of
professionals who handle all technical and operational
functions. Issues detected prior to a meeting are investigated
before the call is launched providing greater call reliability.
Virtual Meeting Room is a cloud-based meet-me service
that connects video participants regardless of where they
are or what platform they are using. Users receive their own
virtual meeting room and they host the conference via an
easy to use web interface. Attendees receive a link in their
calendar invite with instructions on how to join using their
preferred video enabled device or software application,
including a standard web browser option.
IVCi.COM
Managed Video Experience
Virtual Meeting Room
Active Care is a managed service that actively monitors audio
visual, visual collaboration, and other components that are
connected to the service. During a series of audio and video
system health checks our team can identify potential issues
and initiate the service process immediately by creating a
HelpDesk ticket and coordinating troubleshooting. Active
Care also provides alerts for preventative maintenance
issues via email along with monthly reports highlighting
system usage, source usage and more.
Active Care

6. Assessment Services
Operations Support
Equipment Service
Assessments provide the groundwork for a successful
visual collaboration implementation by identifying how new
technology will impact the entire organization. From network
and bandwidth requirements to end user perceptions. This
helps discover the goals and objectives the solutions should
address as well as identifies any potential challenges. IVCi
then creates a roadmap to assist with long-term planning
and implementation to ensure the proposed solution meets
an organization’s needs.
Collaboration technology has the potential to
impact an organization’s bottom line in many
positive ways. However, the technology will only
go so far. It is imperative to consider the actual
deployment of the solution to ensure it meets the
business requirements.
Operations support services focus on creating a series of
processes and best practices within the organization for
consistent visual collaboration management. This includes
standard operation procedures around scheduling, system
monitoring, change management, conference management
and more. Additionally, adoption services promote the
introduction of visual collaboration technologies into the
workforce through a well defined rollout plan complete with
usage materials and guides.
IVCi offers a variety of maintenance plans to support audio
visual and video collaboration technologies. Our Helpdesk
is staffed 24/7 and consists of level one, two, and three
technicians certified in Cisco, Polycom, Crestron, Extron, and
a variety of other audio visual components. Technicians
monitor and track real-time customer service statistics to
ensure minimal wait times. Customer satisfaction is a
priority and IVCi consistently receives a 97% overall customer
satisfaction rate for service from Boston Research Survey.
SUCCESSFUL
DEPLOYMENTS
IVCi.COM

7. To learn more, visit www.ivci.com
Corporate Headquarters
601 Old Willets Path
Hauppauge, NY 11788
800-224-7083
Copyright 2013, IVCi, LLC
Collaborate Anywhere
090413