Non verbal communication skills
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Non verbal communication or body language is a part of effective communication skills even it has more importance than verbal communication, great speakers are very professional in using body language to enhance their speech.
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Non verbal communication skills
- 1. Prepared by Ahmed Hamza Al-juhani
- 2. What is body language? • Body language is a communication without words but using symbols, signs (traffic signals, black flag on beach, white flag means surrender or peace), gestures, facial expression, body posture
- 4. Non verbal communication speaks loudly
- 5. Body language characteristics • More accurate indicators than verbal • Difficult to be controlled due to done involuntary • Difficult to hide • You can stop verbal communication, but can't stop non-verbal communication
- 6. Importanc of non-verbal communication • Awarness with body language lead you to: - Control your negative body language - Build professional image - Read body language of others i.e. customers
- 7. Verbal vs. non verbal 35% 65% verbal non verbal
- 8. Contents of effective communication • Body language 55% • Words (content) 7% • Voice 38% 55% 7% 38% body language words voice
- 9. Let your body do the talk • 65% of the message transmitted by body language which made by the person subconsciously, it means that 65% of the message transferred subconsciously • Also it discovers your feelings & attitude
- 11. Types of body language • Facial expressions including eye contact • Gesture (hand movement) • Body posture • Appearance
- 12. People of interest • Sales persons • Trainers, lecturers • Public speakers • Interviewer & interviewee • Politicians
- 13. Eyes are the mirror of your soul
- 17. Do not
- 18. Do not • In previous photos there are 2 mistakes 1) Staring 2) Finger pointing
- 20. Facial expressions There are 6 types of emotions: 1. Happiness (+ve) 2. Anger (-ve) 3. Surprise (-ve or +ve) 4. Sadness (-ve) 5. Fear (mainly –ve) 6. Disgust (-ve)
- 23. Plutchik's wheel of emotions
- 27. Smile • Nothing creates a rapport like a smile • Two types of smile 1) fake smile 2) normal smile
- 28. Normal smile Fake smile
- 29. Hand gestures
- 31. Finger pointing
- 32. Finger pointing • Finger pointing is contraindicated because, it stimulates negative emotions to the person you are talking with • There are two types of finger pointing: 1- Finger pointing forward is a sign of accusing. 2- Finger pointing upward is a sign of threatening • When pointing to a person or something use your whole hand
- 33. Negative emotions due to finger pointing
- 36. Overcoming negative emotions due to finger pointing • Finger pointing develop negative emotions • Use your whole hand instead of pointing finger
- 37. Open palm of the hand
- 38. Open and honest
- 39. Types of palm positions
- 42. Handshaking
- 44. Palm and back of the hand
- 45. • Submissive
- 49. Double hander
- 50. Hand on check
- 52. Hand on check • If there is eye contact, it means focusing, interesting • If no eye contact, it means not focusing, boredom
- 53. Hand rubbing Anticipation, +ve expectations
- 54. Stroking chin
- 55. Indecision (confused), try to make a decision
- 57. Arms crossed over chest Defensive position
- 58. Arms on chest Defensive position
- 59. Aggressiveness, defensive Need to be supported
- 61. High and low steeple
- 62. Frustration • Confidence • Evaluating others
- 63. Open hand, clenched shoulders I do not know
- 65. Stubborn Arms on chest & no eye contact
- 66. Hand lateral to the mouth Shouting, calling someone
- 67. 3) Body posture
- 71. Hands on hip Readiness, aggression
- 73. Hand clasp rest behind back Frustrated, try to control himself
- 74. Hand clasp elbow behind back Higher frustration level, more trying to control himself
- 77. Arms on chest with crossing legs
- 81. Closed attitude • Defensive • Uncertainty • Cautious • Closed attitude
- 83. Sitting with legs apart
- 84. Walking with hands in pocket
- 85. Crossed arms or legs is defensive
- 86. Leaning forward
- 88. Erect posture • Women used that posture more than men • Indicate formality • Used by students when talk to teachers • Used by subordinates when talk to manager
- 89. Legs apart
- 90. Closed and crossed legs
- 93. Leading follower Superior I inferior Dominant Submissive strong week week personality personality unconscious following
- 94. Types of interpersonal distance
- 95. 1- Intimate zone
- 97. 3-Social zone
- 98. 4- Public zone
- 99. Personal space • Do not penetrate personal space of others specially if there is no relations with them • Penetration of personal space is irritating & stimulate (–ve) emotions of others
- 101. Reaction to personal space invasion • Feel troubled • Get defensive • Become aggressive • Retaliate
- 102. Common signs of lying
- 103. 1- Nose touch
- 105. 2- Mouth cover
- 107. 3- Eye rub
- 108. 4- Ear grab
- 109. 5- Neck scratch
- 110. 6- Collar pull
- 111. 7- Finger in mouth
- 112. 8- lack of eye contact
- 113. Other signs of lying • Change in voice tone • Unusual body language • Try to change the subject using humor or sarcasm • Lack of eye contact
- 115. Signs of stress • Sweeting • Flushing • Increased blinking • Tremors • Hesitancy • Irritability • Lack of eye contact • Lack of smile • Jumping Adam's apple • Biting nails
- 116. Top of stress Baiting nails
- 123. Defensive
- 124. 10 Steps to Improve Your Body Language • Don’t cross your arms or legs • Have eye contact, but don’t stare • Relax your shoulders • Nod when they are talking • Sit up straight
- 125. 10 Steps to Improve Your Body Language • Smile • Don’t touch your face • Don’t stand too close (personal space) • Don’t put your hands in your pockets • Don’t look at your watch • Match non-verbal with verbal
- 126. Exercise
- 127. Exercise
- 128. Exercise
- 129. Exercise
- 130. Exercise