Building an Intentional Learning Tech Ecosystem

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Frequently Asked Questions

© 2019 RedThread Research. All Rights Reserved
How Intentional is Your Learning
Tech Ecosystem?
Dani Johnson
Co-founder & Principal Analyst,
RedThread Research

Special Thanks

RedThread Research © 2018
How we help leaders & vendors:
•  Research
•  Advisory
•  Collectives
www.redthreadresearch.com
What we do:
We’re a human capital research and advisory
firm focused on the practices and technologies
of:
•  Learning & career
•  Performance
•  Employee experience
•  Diversity and inclusion
•  People analytics
Dani Johnson
Co-founder,
Principal Analyst

Why ecosystems?

Expectations Only 27%of L&D leaders state
“limited budget” as a top challenge.
82% report that leadership
actively supports learning programs.
Organizations need
results
Source: LinkedIn’s 2019 Workforce Learning Report

Expectations
68% want to learn at work
58% prefer to learn at their
own pace
49% prefer to learn at point of
need
Employees want
better
experiences

Choice
210Vendors
(We know this isn’t all of them)
Source: RedThread Research
0
20
40
60
80
100
120
140
160
180
200
220
1971
1978
1985
1992
1999
2006
2013
# of Vendors by Founding Year

Choice
12
30Functionalities
(We think this is all of them …to date)
Content Libraries
Microlearning
Learning Exp.
Platform
MOOC/Cohort
Video Practice
Skills Tracking
Performance
Tracking
LMS
Gamification
AR/VR
Mentoring /
Coaching
Collaborative
Learning
Project
Marketplace
Enablement
Ext. Content
Curation
Recom-
mendation
Expertise
Directories
Certification
Back Office
Training Mgt.
LCMS
Content Creation
Adaptive
Learning
Video Library
Career Pathing
Assessment
Extended
Enterprise
Analytics
LRS
Knowledge Bases
Surveys &
Evaluations

4 principles for learning tech ecosystem design
13
1.
Philosophy
2.
Structure
3.
Sustainability
4.
Evolution

Philosophy
Intentionally creating an ecosystem
14

Enabling vs.
providing
15
LMS Platforms
Traditional: Cornerstone, Saba, SuccessFactors, SumTotal
Modernized: Workday, Oracle Cloud Learning, Litmos, Docebo,
others
Assessment, Development,
Delivery Tools
Video authoring, Intelligent assessment,
spaced learning, gaming, virtual reality,
collaboration, simulations…
Learning Experience
Platforms
Degreed, EdCast,
Pathgather, SAP Jam,
Fuse, …
LRS
Grassblade,
Learning Locker,
Saltbox,
Watershed
Content Libraries
Lynda, Udacity, Coursera, EdX, Udemy,
Pluralsight, Skillsoft, CrossKnowledge,
hundreds of others
Program Experience
(Delivery) Platforms
Intrepid, NovoEd, EdX,
Everwise
Microlearning
Platforms
Axonify, Grovo, Qstream,
Practice, Rehearsal,
Others
Source: Josh Bersin

Enabling vs. providing
16
Manage &
Create
AnalyzeDiscover Consume Experiment ConnectPlan Perform
EXPERIENCE ADMIN
Learning Technology Framework

Enabling vs. providing
17
Manage &
Create
AnalyzeDiscover Consume Experiment ConnectPlan Perform
EXPERIENCE ADMIN
Career Planning
Skills Tracking
Content Curation
Recommend-tion
Video Library
Content Libraries
Microlearning
LEP / LXP
MOOC / Cohort
Gamification
Video Practice
AR/VR
Project
Marketplace
Mentoring /
Coaching
Collaborative
Learning
Expertise
Directories
Performance
Tracking
Enablement
Assessment
Back Office
Training Mgt.
LMS
LCMS
LRS
Analytics
Content Creation
Extended
Enterprise
Certification
Knowledge
Repositories
Surveys &
Evaluations
Learning Technology Framework

Designing, not
assembling
Simplicity – creating a signal
through the noise
Accounting for all employees
All tech, not just learning tech
(purchased, adopted, enabled)
Forward-thinking
organizations are moving
toward intentionally
designing ecosystems.
18

Centric Consulting
Adopting & adapting
technology to help
employees learn
19

Structure
Building order out of chaos
20

One Platform
One door, one room: all
learning is (theoretically)
located in one place.

Central System
One door, several rooms.
Central tool acting as front
door – other tools integrated
and accessed through the
central tool.

Pure Ecosystem
Multiple doors, multiple
rooms. Employees access
what they want, how they
want it.

Structure matters.
Which structure you
choose will depend on
the characteristics of
your company.
24
Order out of chaos

Multinational
Manufacturing
Company
Utilizing key
technologies as “hubs”
for more than one
functionality

Sustainability
It takes a village
26

Internal
Sustainability
Involve stakeholders.
Good ecosystems don’t just
happen. It takes collaboration
and cooperation with several
internal stakeholders.
Senior
Leadership
HR
Partners
IT
Function
Embedded
L&D
Users /
Employees

External
Sustainability Customers with similar challenges
Confidence of investors
Robust & innovative roadmap
Longevity in the marketplace
Evidence of partnering, not just supplying
Vet Vendors
Best advice we heard:
Pull several vendors into the
same room to solve your
organizational challenges

Shopify
Working with internal
groups to create the best
learning tech ecosystem

Evolution
Embrace the uncertainty!
30

Continuous
Evolution
Just like real ecosystems,
learning tech ecosystems
should evolve to respond
to their environment.
31
Orgs should constantly monitor the
ecosystem for these 3 things:

Continuous
Evolution
Forward-thinking leaders offered
three pieces of advice for
continuous evolution.
32
Understand
Usage
(use data!)
Divest to
Invest
(sunset when
necessary!)
Be
Decisive
(indecision kills the
vision!)

Airbnb
Continuously
experimenting to make
sure their ecosystem is
consistently effective

4 principles for learning tech ecosystem design
34
1.
Different
Philosophy
2.
Structure
3.
Sustainability
4.
Evolution

RedThread Research © 2018 35
Resources:
•  Ecosystem Infographic
•  Ecosystem Report
Or shoot us a note at:
hello@redthreadresearch.com

1. Different
Philosophy
Learning leaders are beginning
to see their job as enabling, not
as providing.
Organizations interviewed use
an average of 11 functionalities
(and even more technologies)
36

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