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What	
  would	
  you	
  change	
  about	
  this	
  
            Kickstarter?	
  
•  Blue	
  lib?	
  
•  Open	
  so:ware	
  guy	
  in	
  Hawaii?	
  
Hokay	
  
•  Before	
  we	
  get	
  started,	
  each	
  team	
  please	
  take	
  
   a	
  good	
  photo	
  of	
  your	
  Lean	
  Canvas	
  as-­‐is	
  and	
  
   post	
  it	
  to	
  Reddit.	
  
Do	
  you	
  have	
  a	
  problem	
  worth	
  
                solving?	
  
 Let’s	
  play	
  the	
  old	
  “ask	
  a	
  few	
  potenHal	
  
                  customers”	
  game	
  
By	
  the	
  end	
  of	
  today,	
  
you	
  must	
  interview	
  
       10	
  potenHal	
  
        customers	
  
Create	
      Reach	
  out	
  to	
  
                                          Conduct	
  
interview	
       potenHal	
                              Record	
  results	
  
                                         interviews	
  
  script	
       customers	
  
Everything	
  you	
  think	
  about	
  your	
  product	
  now	
  is	
  
a	
  hypothesis.	
  
	
  
Contact	
  with	
  customers	
  is	
  the	
  best	
  way	
  to	
  
systemaHcally	
  test	
  these	
  hypotheses.	
  
	
  
You	
  will	
  be	
  wrong	
  about	
  some	
  of	
  your	
  
hypotheses.	
  	
  You	
  will	
  learn.	
  
Problem	
  Interviews	
  
ObjecHves:	
  
1.  IdenHfy	
  your	
  early	
  adopters	
  
2.  Learn	
  how	
  they	
  currently	
  solve	
  these	
  problems	
  
3.  Talk	
  to	
  customers	
  to	
  understand	
  their	
  worldview	
  
     before	
  geUng	
  married	
  to	
  a	
  soluHon.	
  
	
  
NoHce	
  that	
  we	
  didn’t	
  menHon	
  the	
  product	
  at	
  all.	
  
Problem	
  Interviews	
  
•  In	
  the	
  Problem	
  Interview	
  you	
  are	
  specifically	
  looking	
  to	
  
   answer	
  the	
  following	
  quesHons:	
  

Customer	
  Segments:	
  Who	
  has	
  the	
  pain?	
  
•  How	
  to	
  iden+fy	
  early-­‐adopters?	
  
Problem:	
  What	
  are	
  you	
  solving?	
  
•  How	
  do	
  customers	
  rank	
  the	
  top	
  3	
  problems?	
  What	
  is	
  their	
  
   pain	
  level:	
  must-­‐have,	
  nice-­‐to-­‐have,	
  don’t-­‐need?	
  How	
  do	
  
   customers	
  solve	
  these	
  problems	
  today?	
  
Focus	
  On	
  Customers	
  And	
  Their	
  
                             Problems	
  
1.	
  	
  Problem	
                             2.	
  	
  Customer	
  Segments	
  

List	
  your	
  top	
  1-­‐3	
  problems:	
     List	
  your	
  target	
  customers	
  and	
  users:	
  
	
                                              	
  
•  Smooth	
  video	
  is	
  difficult	
           •  People	
  filming	
  video	
  with	
  DSLRs	
  
     to	
  capture	
  without	
                 •  People	
  concerned	
  with	
  price	
  
     bulky	
  or	
  expensive	
                 •  People	
  concerned	
  with	
  portability	
  
     equipment.	
                               	
  
                                                Early	
  Adopters:	
  
•  ExisHng	
  equipment	
  is	
                 List	
  the	
  characterisHcs	
  of	
  your	
  ideal	
  
     not	
  portable	
                          customer.	
  
	
                                              •  Owns	
  a	
  DSLR	
  and	
  GorillaPod	
  
	
                                              •  Shoots	
  video	
  o:en	
  
Hypotheses	
  
1.  Early	
  adopters	
  will	
  own	
  DSLRs	
  and	
  GorillaPods	
  
2.  Early	
  adopters	
  will	
  shoot	
  video	
  on	
  DSLRs,	
  and	
  post	
  
    that	
  video	
  to	
  Vimeo	
  
3.  ShooHng	
  smooth	
  rolling	
  video	
  will	
  be	
  ranked	
  #1	
  
4.  Cost	
  of	
  equipment	
  will	
  be	
  ranked	
  #2	
  
5.  Portability	
  will	
  be	
  ranked	
  #3	
  
SAMPLE	
  INTERVIEW	
  
Handout:	
  Pages	
  114-­‐125	
  of	
  Running	
  Lean	
  by	
  Ash	
  Maurya	
  

YOUR	
  TURN	
  
ConducHng	
  Interviews	
  
•    Prefer	
  phone	
  or	
  face	
  to	
  face	
  
•    Ask	
  for	
  20-­‐30	
  minutes	
  of	
  their	
  Hme	
  
•    SHck	
  to	
  a	
  script	
  
•    At	
  least	
  2	
  people	
  interviewing	
  
•    Spend	
  5	
  minutes	
  documenHng	
  the	
  interview	
  
     immediately	
  
How	
  to	
  find	
  prospects	
  
1.    First-­‐order	
  personal	
  contacts	
  
2.    Forums	
  
3.    Meetups	
  
4.    See	
  sample	
  email	
  in	
  the	
  forum	
  

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2.1 problem interviews.pptx

  • 1.
  • 2. What  would  you  change  about  this   Kickstarter?   •  Blue  lib?   •  Open  so:ware  guy  in  Hawaii?  
  • 3. Hokay   •  Before  we  get  started,  each  team  please  take   a  good  photo  of  your  Lean  Canvas  as-­‐is  and   post  it  to  Reddit.  
  • 4. Do  you  have  a  problem  worth   solving?   Let’s  play  the  old  “ask  a  few  potenHal   customers”  game  
  • 5. By  the  end  of  today,   you  must  interview   10  potenHal   customers  
  • 6. Create   Reach  out  to   Conduct   interview   potenHal   Record  results   interviews   script   customers  
  • 7. Everything  you  think  about  your  product  now  is   a  hypothesis.     Contact  with  customers  is  the  best  way  to   systemaHcally  test  these  hypotheses.     You  will  be  wrong  about  some  of  your   hypotheses.    You  will  learn.  
  • 8. Problem  Interviews   ObjecHves:   1.  IdenHfy  your  early  adopters   2.  Learn  how  they  currently  solve  these  problems   3.  Talk  to  customers  to  understand  their  worldview   before  geUng  married  to  a  soluHon.     NoHce  that  we  didn’t  menHon  the  product  at  all.  
  • 9. Problem  Interviews   •  In  the  Problem  Interview  you  are  specifically  looking  to   answer  the  following  quesHons:   Customer  Segments:  Who  has  the  pain?   •  How  to  iden+fy  early-­‐adopters?   Problem:  What  are  you  solving?   •  How  do  customers  rank  the  top  3  problems?  What  is  their   pain  level:  must-­‐have,  nice-­‐to-­‐have,  don’t-­‐need?  How  do   customers  solve  these  problems  today?  
  • 10. Focus  On  Customers  And  Their   Problems   1.    Problem   2.    Customer  Segments   List  your  top  1-­‐3  problems:   List  your  target  customers  and  users:       •  Smooth  video  is  difficult   •  People  filming  video  with  DSLRs   to  capture  without   •  People  concerned  with  price   bulky  or  expensive   •  People  concerned  with  portability   equipment.     Early  Adopters:   •  ExisHng  equipment  is   List  the  characterisHcs  of  your  ideal   not  portable   customer.     •  Owns  a  DSLR  and  GorillaPod     •  Shoots  video  o:en  
  • 11. Hypotheses   1.  Early  adopters  will  own  DSLRs  and  GorillaPods   2.  Early  adopters  will  shoot  video  on  DSLRs,  and  post   that  video  to  Vimeo   3.  ShooHng  smooth  rolling  video  will  be  ranked  #1   4.  Cost  of  equipment  will  be  ranked  #2   5.  Portability  will  be  ranked  #3  
  • 13. Handout:  Pages  114-­‐125  of  Running  Lean  by  Ash  Maurya   YOUR  TURN  
  • 14. ConducHng  Interviews   •  Prefer  phone  or  face  to  face   •  Ask  for  20-­‐30  minutes  of  their  Hme   •  SHck  to  a  script   •  At  least  2  people  interviewing   •  Spend  5  minutes  documenHng  the  interview   immediately  
  • 15. How  to  find  prospects   1.  First-­‐order  personal  contacts   2.  Forums   3.  Meetups   4.  See  sample  email  in  the  forum