Personal Information
Organização/Local de trabalho
Greater Seattle Area United States
Cargo
Author/Speaker on Customer Service for IT Staff
Setor
Technology / Software / Internet
Site
www.doncrawley.com
Sobre
Don R. Crawley, CSP, DTM, is an IT conference keynote speaker, a lifetime geek, plus IT Customer Service Expert. Author of the book "The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service" (ISBN 9780983660736) and The 5 Principles of IT Customer Service Support (ISBN 9780983660774).
Marcadores
customer service training
customer service
emotional intelligence
compassion
empathy
how to be a good listener
it help desk
help desk training
service desk
listening
#msp
#customerservice
#cx
creative thinking
innovation
leadership development
leadership
customer relationship management
customer experience
stress management
anger management
communication skills
customer service tips
helpdesk training
end-user support
careers
success
humor
respect
customer support
customer service skills
communication
Ver mais
Apresentações
(5)Personal Information
Organização/Local de trabalho
Greater Seattle Area United States
Cargo
Author/Speaker on Customer Service for IT Staff
Setor
Technology / Software / Internet
Site
www.doncrawley.com
Sobre
Don R. Crawley, CSP, DTM, is an IT conference keynote speaker, a lifetime geek, plus IT Customer Service Expert. Author of the book "The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service" (ISBN 9780983660736) and The 5 Principles of IT Customer Service Support (ISBN 9780983660774).
Marcadores
customer service training
customer service
emotional intelligence
compassion
empathy
how to be a good listener
it help desk
help desk training
service desk
listening
#msp
#customerservice
#cx
creative thinking
innovation
leadership development
leadership
customer relationship management
customer experience
stress management
anger management
communication skills
customer service tips
helpdesk training
end-user support
careers
success
humor
respect
customer support
customer service skills
communication
Ver mais