Hotel business challenges and innovation opportunities
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Arturo Cuenllas has over 20 years of experience in the hotel industry and has given seminars on innovation in hospitality management. The document outlines his seminar which discusses how the hotel industry is less predictable now due to factors like oversupply, decreasing customer income, increasing bargaining power of customers, and social media. It advocates for a collective management approach where there is a shared vision for innovation, leadership, investing in the right employee skills and attitudes, valuing teamwork, incorporating guest feedback, admitting mistakes, and using open-book management of finances.
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Hotel business challenges and innovation opportunities
- 1. ARTURO CUENLLAS Innovation in hospitality management seminar
- 2. ARTURO CUENLLAS Innovation in hospitality management seminar • Experienced hotel General Manager, 20 years overall experience in the hotel industry –national and international. Working experience in luxury hotels, upscale hotels. • Extensive professional executive education- in the top 5 business schools in Europe: High Advanced Management Program at IESE Business School and Executive MBA at the IE business School. • Diploma in Hotel and Restaurant Management at Glion Hotel School (former Hosta) in Switzerland.
- 3. ARTURO CUENLLAS Innovation in hospitality management seminar
- 4. ARTURO CUENLLAS Innovation in hospitality management seminar Would you like to take the red pill?
- 5. ARTURO CUENLLAS Innovation in hospitality management seminar HOTEL BUSINESS: NOT AS PREDICTABLE AS BEFORE
- 6. ARTURO CUENLLAS Innovation in hospitality management seminar
- 7. ARTURO CUENLLAS Innovation in hospitality management seminar HOTEL DEVELOPMENT HOTEL DEVELOPMENT FEVER!! BOOM IN SPAIN ALONG WITH A REAL STATE BUBBLE HOTEL DEVELOPMENT AND BUSINESS WERE VERY ATTRACTIVE TO NEW INVESTORS AS HOTEL OVERSUPPLY THE REAL STATE AND BUILDING BY THEMSELVES WOULD GENERATE CAPITAL GAINS.
- 8. ARTURO CUENLLAS Innovation in hospitality management seminar
- 9. ARTURO CUENLLAS Innovation in hospitality management seminar ITS IS GETTING MORE DIFFICULT….. 1rs CUSTOMERS VS. HOTELS
- 10. ARTURO CUENLLAS Innovation in hospitality management seminar 2nd … LESS INCOME TO SPEND
- 11. ARTURO CUENLLAS Innovation in hospitality management seminar HOSPITALITY INDUSTRY: MAINLY A MARKET 3rd
- 12. ARTURO CUENLLAS Innovation in hospitality management seminar PRICES GO DOWN BUT OPERATIONAL COSTS GO UP! 4th
- 13. ARTURO CUENLLAS Innovation in hospitality management seminar SOCIAL MEDIA AND INTERNET: 5th
- 14. ARTURO CUENLLAS Innovation in hospitality management seminar BARGAINING POWER OF CUSTOMERS AND DISTRIBUTION 6th CHANNELS
- 15. ARTURO CUENLLAS Innovation in hospitality management seminar CUSTOMER EVOLUTION 7th
- 16. ARTURO CUENLLAS Innovation in hospitality management seminar
- 17. ARTURO CUENLLAS Innovation in hospitality management seminar LABOUR SERVICES QUALITY
- 18. ARTURO CUENLLAS Innovation in hospitality management seminar COMMAND-AND-CONTROL
- 19. ARTURO CUENLLAS Innovation in hospitality management seminar • TO LOWER PRICES IN A COMMODITY MARKET IMPLIES CUTTING COSTS ALONE WITH QUALITY AND ORGANIZATION CAPABILITIES. • BY DOING SO, .
- 20. ARTURO CUENLLAS Innovation in hospitality management seminar
- 21. ARTURO CUENLLAS Innovation in hospitality management seminar To the origins: What is management and the main purpose of management? The first resource of a manager is: PEOPLE!
- 22. ARTURO CUENLLAS Innovation in hospitality management seminar Innovation also happens through continuous work improvement
- 23. ARTURO CUENLLAS Innovation in hospitality management seminar How is the process of continuous job improvement happen?
- 24. ARTURO CUENLLAS Innovation in hospitality management seminar Two financial purposes of innovation: 1. HOW COULD WE INCREASE OUR REVENUESBY PROVIDING MORE VALUE TO GUESTS? 1. HOW COULD WE REDUCE OPERATIONAL COSTS –OR BETTER OPTIMIZE THEM?
- 25. ARTURO CUENLLAS Innovation in hospitality management seminar
- 26. ARTURO CUENLLAS Innovation in hospitality management seminar KNOW-HOW VERSUS KNOW-WHAT
- 27. ARTURO CUENLLAS Innovation in hospitality management seminar COLLECTIVE MANAGEMENT IN HOSPITALITY (C-M) Butterfly effect?
- 28. ARTURO CUENLLAS Innovation in hospitality management seminar 1. THE VISION: A SHARED VISION 2. LEADERSHIP NEEDED STRUCTURAL 3. HR: THE RIGHT EMPLOYEE ATTITUDES, CAPABILITIES AND VALUES 4. THE IMPORTANCE OF THE ORGANIZATIONAL TEAM 5. SERVICE FEEDBACK AND IN-TEAM ANALYSIS 6. IN-TEAM DIALOGUES 7. RECOGNIZING INDIVIDUAL ERRORS. MISTAKES SHARING AND METHOD LEARNING THROUGH ERROS 1. IN ACTION WORKING AND IMPROVEMENTS. 1. OPEN-BOOK MANANAGEMENT: HOW TO SHARE FINANCIAL OBJECTIVES. A PRACTICAL METHOD OF COST REDUCTION AND COST OPTIMIZATION IN-TEAM 1. MERGE STRATEGIES 2. THE COMPANY INTRANET AND COMMUNITY MANAGER . STRATEGICAL
- 29. ARTURO CUENLLAS Innovation in hospitality management seminar THE VISION I. STRUCTURAL A VISION
- 30. ARTURO CUENLLAS Innovation in hospitality management seminar THE VISION I. STRUCTURAL A SHARED VISION: to create a hotel organization that seeks innovation providing more value to guests; and that constantly learns through its operations, managers and service workers.
- 31. ARTURO CUENLLAS Innovation in hospitality management seminar THE LEADESHIP NEEDED I. STRUCTURAL LEADERSHIP NEEDED
- 32. ARTURO CUENLLAS Innovation in hospitality management seminar THE LEADESHIP NEEDED I. STRUCTURAL
- 33. ARTURO CUENLLAS Innovation in hospitality management seminar KNOWLEDGE WORKER I. STRUCTURAL THE RIGHT EMPLOYEES
- 34. ARTURO CUENLLAS Innovation in hospitality management seminar KNOWLEDGE WORKER I. STRUCTURAL ATTITUDES & SKILLS
- 35. ARTURO CUENLLAS Innovation in hospitality management seminar A REAL TEAM I. STRUCTURAL THE IMPORTANCE OF THE TEAM
- 36. ARTURO CUENLLAS Innovation in hospitality management seminar A REAL TEAM I. STRUCTURAL
- 37. ARTURO CUENLLAS Innovation in hospitality management seminar GUEST S FEEDBACK II. WORKING METHOD GUEST S FEEDBACK AT THE MOMENT OF SEVICE
- 38. ARTURO CUENLLAS Innovation in hospitality management seminar ON-DIALOGUES II. WORKING METHOD ON-DIALOGUES
- 39. ARTURO CUENLLAS Innovation in hospitality management seminar ADMITTIN ERRORS II. WORKING METHOD ADMITTING ERRORS
- 40. ARTURO CUENLLAS Innovation in hospitality management seminar IN-ACTION II. WORKING METHOD IN-ACTION
- 41. ARTURO CUENLLAS Innovation in hospitality management seminar OPEN-BOOK-MANAGEMENT II. WORKING METHOD OPEN-BOOK- MANAGEMENT
- 42. ARTURO CUENLLAS Innovation in hospitality management seminar OPEN-BOOK-MANAGEMENT II. WORKING METHOD SAVING COSTS
- 43. ARTURO CUENLLAS Innovation in hospitality management seminar MERGE STRATEGIES III. STRATEGICAL MERGE STRATEGIES FROM UNEXPECTED OPPORTUNITIES
- 44. ARTURO CUENLLAS Innovation in hospitality management seminar THE INTRANET III. STRATEGICAL THE INTRANET AND THE I-COMMUNITY MANAGER