4. Today’s Agenda
Agenda
12:00 Noon to 12:30 PM – Lunch and Networking
12:30 PM to 1:50 PM – Program
1:50 PM to 2:00 PM – Survey, Prize Drawing
2:00 PM – Meeting Ends
5. Next Local Chapter Meeting
Friday, August 19, 2016
12:00 to 2:00 PM
ITSM From the Inside Out
Speaker: Kirk Noren
Marriott International (The Corporate Office)
Two Washingtonian Center
9737 Washingtonian Blvd.
Lower level conference room
Gaithersburg, MD 20878
Marriott is located 4.5 miles ( about 8 minutes) away from the Shady
Grove metro center. Parking is available in the garage.
7. SAVE UP to $400
HDI and itSMF USA Members – Save $200
Early Bird ends September 9 – Save $200
**Special for HDI Local Chapters**
For every 5 “NEW” attendees registered
the Chapter receives one free registration
8. Service Management Awards
• HDI Service Improvement Award
This award recognizes an organization that has
successfully implemented or improved one or more
service offerings.
• HDI Knowledge-Centered Support Award
This award recognizes an organization that has
successfully implemented or improved upon its KCS
initiative.
Deadline to submit extended until July 18th
10. Analyst & Desktop Support
Technician of the Year Nominations
DON’T MISS THIS OPPORTUNITY to recognize your key analysts and technicians. The
only investment you make is time to send the information below and complete the application.
Your return is truly a heartwarming event that has become a year end celebration for our teams.
• I encourage members to nominate your outstanding Analysts and Technicians by emailing
the following information to Sandy Seroskie, by Monday, October 24th 2016 at
awards@hdicapitalarea.com:
• Help Desk Analyst or Desktop Support Technician's Name
• Company
• A paragraph describing the individuals achievements (why you are nominating them)
• Manager's name and contact information
• The criteria and nomination form is sent to the Manager to complete.
• We encourage you to send the information above early, so you have more time to
complete the application.
• The local chapter Analyst of the Year and Desktop Support Technician of the Year will
compete for the regional award and regional winners then compete for the global award.
The winner of the Regional Analyst of the Year and Desktop Support Technician Award will
receive a free registration to the Annual Conference courtesy of Robert Half Technology.
11. • May 9-12, 2017
• Gaylord National | Washington,
D.C.
• The most comprehensive four-
day event covering all aspects of
the technical support industry
• Call for Proposals Opens
July 11!
12. HDI Membership:
Now More Connected Than Ever
Connect and collaborate with professionals who share
your goals and challenges and gain exclusive access
to the best industry resources—hand-picked by
experts and practitioners.
• News and articles
• Industry research
• Podcasts and webinars
• Discussions
• And much more
Only at the new HDIConnect!
Connect.ThinkHDI.com
13. What’s Hot at HDI
Get Your Seat at the Next HDI Forum Roundtables
Join us to learn about HDI Forum membership as you collaborate with your peers to share thoughts,
discuss challenges, learn the latest best practices, and more. They’re FREE to attend:
– August 16, 12:00 p.m. – 1:30 p.m. EST, Virtual Event
– September 20, 12:00 p.m. – 1:30 p.m. EST, Virtual Event
– Register today at ThinkHDI.com/Roundtables
FUSION 16: Save $200 with the Early Bird Discount
November 1-4, 2016 | MGM Grand | Las Vegas
Register for the most important ITSM event of the year by September 9th and save $200 on your
conference pass. HDI and itSMF USA member save an additional $200! Learn more at
ServiceManagementFUSION.com.
Now's the Time to get KCS-Certified
Register for the KCS Foundation online certification training for only $195—it’s a savings of several
hundred dollars and it ends on 8/31/16. Start now at ThinkHDI.com/KCSF.
NEW! HDI Team Certified Award: Pinnacle of Excellence
Get 100% of your team HDI certified and cement your status among the support center elite with the
new HDI Team Certified Pinnacle of Excellence Award.
14. You Spoke, We Listened:
Introducing Your HDI
New Membership Model Features Improved Benefits, Lower Price
Based on feedback from those in the tech support industry, HDI
has overhauled and simplified its membership model! No more
unnecessary member levels, no more confusing pricing
structure, and no more unclear benefits.
We now have one membership level available for the new low
price of $295 with a streamlined and improved set of benefits.
Check it out at ThinkHDI.com/Membership.
15. Current Forum Groups
Healthcare Providers Forum
§ 3 – live mee)ngs annually
(2.5 days each)
§ Do NOT a=end the HDI
Conference
Execu@ve Forum
§ 3 – live mee)ngs annually
(1.5 days each)
§ 1- HDI Execu)ve Connec)ons
conference pass
Higher Educa@on Forum
§ 2 – live mee)ngs annually
(2.5 days each)
§ 1 – HDI annual conference pass
(plus 1 day preconference
workshop)
Retail Forum
§ 2 – live mee)ngs annually
(2.5 days each)
§ 1- HDI annual conference pass
(plus 1 day preconference
workshop)
Desktop Support Forum
§ 2 – live mee)ngs annually
(2.5 days each)
§ 1- HDI annual conference pass
(plus 1 day preconference
workshop)
Support Center Leadership
Forum
§ 2 – live mee)ngs annually
(2.5 days each)
§ 1- HDI annual conference pass
(plus 1 day preconference
workshop)
All Forum membership packages include:
HDI membership, Local Chapter membership, HDIConnect access,
HDIConnect Forum group access
17. What Forum Members Are
Saying
“The reason I sign up for the Forums every year is to have access to a group of
peers who are always up for sharing their real-life experiences. By simply sending
an email, I can gather )ps and tricks on any IT topics pertaining to support. Feeling
like you are not alone, understanding that others have successfully implemented a
similar ini)a)ve and knowing that your fellow forum members will drop
everything they’re doing to lend a helping hand is comfor)ng. The support I get
from the HDI Forums is what keep me coming back”.
Manager, IT Customer Service -Farm Credit Canada
___________________________________________________________________
____
“I was fortunate enough to have been able to test-drive the HDI Forum this past
year. While I was skep)cal about what added value it might have for me along
with many other mee)ngs, classes and conferences with which I was involved, I
was thrilled by my first Forum mee)ng. Not only was it well organized but it had
the added benefit of a specialized or more focused agenda which had much more
immediate impact on my performance and organiza)on of my job than many
other mee)ngs I’ve a=ended with other organiza)ons. It was topical, )mely and a
lot of fun as well”.
Director, Client Services -Pomona College
18.
19. Today’s Speaker
Windows 10: Overview of Information Protection
Features
Tim McAliley
Microsoft Account Technology Strategist
31. Wall Street Journal, JP
Morgan, White House,
Bushehr nuclear reacto
RSA, Microsoft, Google
Apple, Facebook, Sony
Target, Heartland ,EBay
Heartland ICANN Home
struggling
32. “An employee of the department had
inadvertently disclosed the passport
numbers, visa details and other personal
identifiers of the world leaders attending
the G20 summit in Brisbane after an email
was mistakenly sent to an organizer of the
Asian Cup football tournament because of
an autocomplete function”
Personal details of
world leaders
accidentally revealed
by G20 organizers
PAUL FARRELL
Guardian
March 30, 2015
Source: 2015's biggest data breaches: CVS, Anthem, IRS, and worse, Zack Whittaker, ZDNet, October 2, 2015
AUSTRALIAN IMMIGRATION DEPT. DATA LEAK
33. saying
"Windows 10 marks a new era for Windows and
the PC focused on the experience rather than the
technology”
It is quite likely that Windows 10 will beat Windows
7's adoption in the first year
Gartner
“Windows 10 brings the best of Windows 7 and 8
together, but security is the driving force behind
our rapid transition to the new platform.
Thuan Nguyen, CIO, Kent School District
“Windows 10 promises to provide us with the
tools that we need to respond to today’s new
security threats – right out of the box.”
- Dorothy Stephenson, Director, ITS Kimberly
Clark
“Windows 10 provides the security and
management we need in a highly regulated
environment.”
- Jim Jenson, VP Information Services
SkyWest Airlines
Using hardware-based virtualization to extend
whitelisting and protecting credentials was a “brilliant
move” by Microsoft,
Chester Wisniewski, Senior Security Strategist,
Sophos
36. 2HIPPA Secure Now, “A look at the cost of healthcare data breaches,” Art Gross, March 30, 2012
Have accidentally sent sensitive
information to the wrong person1
58%
…of senior managers admit to
regularly uploading work files to a
personal email or cloud account1
87%
Average per record cost of a data
breach across all industries2
$240
PER
RECORD
1Stroz Friedberg, “On The Pulse: Information Security In American Business,” 2013
37. ???%
?
…focus on data leak prevention for personal
devices, but ignore the issue on corporate owned
devices where the risks are the same or worse.
??
?
?
?
51. DATA PROTECTON
IN A CLOUD &
MOBILE WORLD
Protection everywhere (at rest, in
transit, across devices, storage
location...everywhere)
Enable wipe and other
management fundamentals
Supported by all the apps you
use, fully integrated experience
REQUIRES
52.
53. INTRODUCING
Enterprise Data
Protection
ADIFFERENT
APPROACH
Corporate vs personal data identifiable
wherever it rests on the device
Protects data at rest where it rests on
the device
Seamless integration into the platform,
No mode switching and use any app
Prevents unauthorized apps from
accessing business data
IT has fully control of keys and data and
can remote wipe data on demand
Common experience across all Windows
devices with cross platform support
54. INTRODUCING
Enterprise Data
Protection
Extra Security with
Data Protection
Under Lock
Blocks read when screen is locked
Optional screen lock security policy
System tosses decryption key on lock
Can encrypt new files and data
Logon, unlock restores keys and
access
Helps mitigates system level attacks
56. Skype for
Business
Mail and
Calendar Facebook
OneDrive
for
Business Contacts WhatsApp
Dynamics
PDF
Reader OneDrive
LOB Photos Weather
Business
Apps & Data
(Managed)
Personal
Apps & Data
(Unmanaged)
Data exchange is
blocked or audited
Business
Apps & Data
(Managed)
65. SHARING
PROTECTION
Rights Management
Services
Adding persistent and non-
removable protection to data
Support for all commonly used devices and
systems – Windows, OSX, iOS, Android
Protect all file types, everywhere they
go, cloud, email, BYOD, …
Support for B2B and B2B via Azure AD
Support for on premise and cloud based
scenarios (e.g.: Office 365)
Seamless easy to provision and support
for FIPS 140-2 regulation and compliance
Significant improvements
over Windows 7