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Improving marketing in B2B using Social
Networking
Running examples....

Hakan TETİK (Ph.D.)
Who we are ?
   We empower companies with technology
   We differentiate them in strategy, marketing and sales
   We manage their corporate marketing activities
   We are the leading provider* of consultancy with
    technological approach
   We have talented and technical stuff (35+),
       2 Phd, 4 Master, >30 Graduate.... 10 Engineers
   We are based in
       İstanbul (Projects, Business Development,CRM, Consultancy),
       İzmit Teknokent (Software Services, Marketing Machine),
   We are in touch with 5000+ customers every day,
   We are the “Turkcell 3G Award” Winner

* in Turkey


                                                                      2
“Purpose of Existence...”
   We support companies with solutions and
    services to do sales, marketing &
    communication better using state-of-teh
    start technologies
   We unify Mobile (SMS, MMS), Internet (E-
    mail, Web), Fixed line channels and
    customers (B2B & B2C) and gather data to
    help companies give critical business
    decisions.



                                               3
Dataport Services


                                 Project &
  Marketing         Software                     CRM &
                                 Business
  Machine           Solutions                  Consultancy
                                Development

   Direct Sales      Teleport      Mobile       Portal Projects
                                  Marketing
                     Diaport
   Indirect Sales                               Loyalty Clubs
                     Mediport      Digital
                                  Marketing
     Telesales      Farmaport                   CRM Projects
                                  Corporate
                      Avport      Messaging
  Telemarketing                                     SaaS
                     Maliport
    Interactive                    Agency
                    Emlakport    Consultancy    Consultancy
    Marketing




                                                                  4
The “facebook” of your echosystem !

INTRODUCING THE RUNNING
SYSTEM: SALESCLUB 4 CRM
SalesClub4CRM

   This presentation          Idea
    demonstrates the
    capabilities of
    SalesClub4CRM through      Overview
    examples.
   Now You can;
•   build brand and product    Functions
    awareness
•   get recommended to the
    customer
•   increase sell-through
                               Biz Model
•   improve customer service
IDEA
Idea
   Are you winning on the retail floor? The
    clutter is all around us, too many brands,
    too many features, too many messages all
    vying for that same consumer’s dollar.
    You’re locked in a battle for hearts and
    minds….but have you enlisted those people
    on the front line?
   You better sign them up. They’re the #1
    influencer of buying decisions…over 67% in
    fact. Do they know your story?
Idea
   How can we influence the point of sale
    through an interactive real time platform
    which connects you directly to sales people
    and them to each other ?
   How can we build brand awareness and
    increase the sell-through using a state-of-
    the-art “emotional” technology.
   We work with you on your message, create
    an interactive tool out of it, and deliver it for
    you to the salesperson, 24/7, That is our
    idea!
OVERVIEW
Our basic targets                         Highly motivation


  Increase in communication




                                          Performance monitoring
               Increase in capabilities
Achieve your Brand and Sales Goals

   Create higher demand by
    influencing those who
    influence your sales.
   Sales people are the
    number one in-store
    influencer swaying more
    than 67% of buying
    decisions at the point of
    sale.
   Studies show;
•   A greater than 30%
    increase in sales over a 5-
    week period after interactive
    product training
Complete the Sales Cycle

   You have spent your money
    marketing and building
    demand for your products,
    now leverage your
    marketing dollars at the
    point of sale by delivering a
    clear and concise Brand
    and Product message to the
    salesperson.
   Equip your sales force,
    24/7, with an interactive
    training tool, allowing more
    time for them to focus on
    sales and support.
Deliver the Message

   Enhance your existing tools
    into a customized
    interactive program
    employing dynamic content,
    instructional design.
   Learn & Earn incentives,
    and a clear and concise
    Brand message.
   We create a customized
    user experience to leverage
    your existing sales training
    program and seamlessly
    integrate your existing
    marketing message.
Connect with Motivated Salespeople

   Increase the participation at
    the retail level and place
    your products in the hands
    of opinion leaders.
   Interactive forums create
    community and encourage
    communication, providing
    critical brand/product
    feedback and discussion
    with the people on the front
    line.
Track your Success in Real Time

   Advanced reporting tools
    allow you to track ROI in
    real time. Measure results
    by Brand, product,
    territory, and store. Track
    training against sales to
    improve underperforming
    accounts, target key retail
    markets, or learn what
    went right or wrong at the
    point of sale.
FEATURES                       ADVANTAGES                                     BENEFITS
Brand/Product Trainings        Delivers Brand message and builds              Affect the 67% of retail buying decisions which
(web & 3G mobile)              Product knowledge for your network 24-7        are made at the point of Sale


Your vertical salesClub        Single access point to reach the salespeople   Simplified registration and ease of navigation.
portal marketed                who influence the majority of retail           Improved reporting and metrics
to your retail network         buying decisions                               generation increases retail participation

Learn and Earn                 Rewards retail participation with Product      Increases participation at the retail level
                               and Brand incentives                           and places your product in the hands of
                                                                              opinion leaders
Turn-Key                       Makes online training easy for vendors to      Start influencing the sale immediately.
                               initiate. No programming and no IT             The most cost effective way to deliver your
                               support required                               Brand promise and increase your sell-through
Question based rewarded        Effective training; easily learned, retained   Gets the needed know-how through. Case
interactive content to train   and applied                                    studies, questionnaires, chatting show a
salespeople while gambling                                                    greater than 30% increase in sales over a
                                                                              3 month period and maintain greater than
                                                                              a 20% increase over a 6 month period
Strategic product launch       Quickly deliver your new Brand message         Retail salespeople are the #1 influencer
support based on loyalty       to the retail community                        of retail buying decisions
activities and video


Advanced reporting and         Allows both vendors and retailers to track     Track against sales, improve
metrics                        training and measure results by brand,         underperforming accounts, target key
                               product, store and employee                    retail markets


Add to your tool box           Equips your salespeople with an                Motivates your team and gives them
                               interactive training tool                      more time to sell
FUNCTIONS
Some functions...

   The platform has today*            My network
    ready-to-use 32 functions.         News & announcements
    There are always new ones          Rewarder
    on development.                    Forum
   A short list is on the right;      Live cast
    some explanations of some          Chat
    function will follow in the        3d gallery
    next slights.                      Info cube
   It is the ultimate interface       Survey (mini & maxi)
    to communicate with all            3G mobile & video
    layers inside the value            Info board (weather, traffic etc.)
    chain.                             Case board (complaints,offers
                                        etc.)
                                       What happens today
   * September 2009
                                       ...
Get in them in Interaction !

   Your Salespeople are your
    frontiers. They are alone in
    their war and need realtime
    support.

   Nowbody cares of them.

   You never understand their
    feelings unless you let them
    get in interaction with others
    like them.

   Basic idea; it is their facebook,
    people who make sales 
Get them motivated !

   People want to share their
    feelings, services and are in a
    process to market
    themselves...

   Using interactive messaging
    solutions they are able to do it.
Get them self trained !

   You are not able to train them ?

   Using the self training tools,
    salespeople are able to train
    themselves and will be rewarded
    accordingly.

   You will know who “knows” but is
    not performing well, you will know
    who “doesnt know” is not
    performing well too.

   They will teach each other based
    on question-answer interactions.
Let them know about their performance !

   It is important to show them
    how they are perfotming...

   They are in a race, and the
    winner is...
BIZ MODELS
Our Offer is...


   Outsourcing ?
   Deployment ?
   Consultancy ?
   Only technology ?
Thank You...
                           Dataport is your Specialist ;
Hakan TETİK
(Ph.D.)                    BIZ WISE;
                           STRATEGY
                           MARKETING
Founder                    LOYALTY
                           CRM
& Managing
Partner                    TECH WISE;
hakan@dataport.com.tr      DYNAMICS CRM
                           SHAREPOINT
                           PORTALS
                           MOBILE
References...




                28
Contact Us...
   Hakan TETİK (PhD)
   hakan@dataport.com.tr
   info@dataport.com.tr

   Web
    www.dataport.com.tr
    www.teleport.com.tr
    www.diaport.com.tr
    www.pazarlamamakinesi.com

                                29

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Improving marketing in B2B using Social Networking

  • 1. Improving marketing in B2B using Social Networking Running examples.... Hakan TETİK (Ph.D.)
  • 2. Who we are ?  We empower companies with technology  We differentiate them in strategy, marketing and sales  We manage their corporate marketing activities  We are the leading provider* of consultancy with technological approach  We have talented and technical stuff (35+),  2 Phd, 4 Master, >30 Graduate.... 10 Engineers  We are based in  İstanbul (Projects, Business Development,CRM, Consultancy),  İzmit Teknokent (Software Services, Marketing Machine),  We are in touch with 5000+ customers every day,  We are the “Turkcell 3G Award” Winner * in Turkey 2
  • 3. “Purpose of Existence...”  We support companies with solutions and services to do sales, marketing & communication better using state-of-teh start technologies  We unify Mobile (SMS, MMS), Internet (E- mail, Web), Fixed line channels and customers (B2B & B2C) and gather data to help companies give critical business decisions. 3
  • 4. Dataport Services Project & Marketing Software CRM & Business Machine Solutions Consultancy Development Direct Sales Teleport Mobile Portal Projects Marketing Diaport Indirect Sales Loyalty Clubs Mediport Digital Marketing Telesales Farmaport CRM Projects Corporate Avport Messaging Telemarketing SaaS Maliport Interactive Agency Emlakport Consultancy Consultancy Marketing 4
  • 5. The “facebook” of your echosystem ! INTRODUCING THE RUNNING SYSTEM: SALESCLUB 4 CRM
  • 6. SalesClub4CRM  This presentation Idea demonstrates the capabilities of SalesClub4CRM through Overview examples.  Now You can; • build brand and product Functions awareness • get recommended to the customer • increase sell-through Biz Model • improve customer service
  • 8. Idea  Are you winning on the retail floor? The clutter is all around us, too many brands, too many features, too many messages all vying for that same consumer’s dollar. You’re locked in a battle for hearts and minds….but have you enlisted those people on the front line?  You better sign them up. They’re the #1 influencer of buying decisions…over 67% in fact. Do they know your story?
  • 9. Idea  How can we influence the point of sale through an interactive real time platform which connects you directly to sales people and them to each other ?  How can we build brand awareness and increase the sell-through using a state-of- the-art “emotional” technology.  We work with you on your message, create an interactive tool out of it, and deliver it for you to the salesperson, 24/7, That is our idea!
  • 11. Our basic targets Highly motivation Increase in communication Performance monitoring Increase in capabilities
  • 12. Achieve your Brand and Sales Goals  Create higher demand by influencing those who influence your sales.  Sales people are the number one in-store influencer swaying more than 67% of buying decisions at the point of sale.  Studies show; • A greater than 30% increase in sales over a 5- week period after interactive product training
  • 13. Complete the Sales Cycle  You have spent your money marketing and building demand for your products, now leverage your marketing dollars at the point of sale by delivering a clear and concise Brand and Product message to the salesperson.  Equip your sales force, 24/7, with an interactive training tool, allowing more time for them to focus on sales and support.
  • 14. Deliver the Message  Enhance your existing tools into a customized interactive program employing dynamic content, instructional design.  Learn & Earn incentives, and a clear and concise Brand message.  We create a customized user experience to leverage your existing sales training program and seamlessly integrate your existing marketing message.
  • 15. Connect with Motivated Salespeople  Increase the participation at the retail level and place your products in the hands of opinion leaders.  Interactive forums create community and encourage communication, providing critical brand/product feedback and discussion with the people on the front line.
  • 16. Track your Success in Real Time  Advanced reporting tools allow you to track ROI in real time. Measure results by Brand, product, territory, and store. Track training against sales to improve underperforming accounts, target key retail markets, or learn what went right or wrong at the point of sale.
  • 17. FEATURES ADVANTAGES BENEFITS Brand/Product Trainings Delivers Brand message and builds Affect the 67% of retail buying decisions which (web & 3G mobile) Product knowledge for your network 24-7 are made at the point of Sale Your vertical salesClub Single access point to reach the salespeople Simplified registration and ease of navigation. portal marketed who influence the majority of retail Improved reporting and metrics to your retail network buying decisions generation increases retail participation Learn and Earn Rewards retail participation with Product Increases participation at the retail level and Brand incentives and places your product in the hands of opinion leaders Turn-Key Makes online training easy for vendors to Start influencing the sale immediately. initiate. No programming and no IT The most cost effective way to deliver your support required Brand promise and increase your sell-through Question based rewarded Effective training; easily learned, retained Gets the needed know-how through. Case interactive content to train and applied studies, questionnaires, chatting show a salespeople while gambling greater than 30% increase in sales over a 3 month period and maintain greater than a 20% increase over a 6 month period Strategic product launch Quickly deliver your new Brand message Retail salespeople are the #1 influencer support based on loyalty to the retail community of retail buying decisions activities and video Advanced reporting and Allows both vendors and retailers to track Track against sales, improve metrics training and measure results by brand, underperforming accounts, target key product, store and employee retail markets Add to your tool box Equips your salespeople with an Motivates your team and gives them interactive training tool more time to sell
  • 18.
  • 20. Some functions...  The platform has today*  My network ready-to-use 32 functions.  News & announcements There are always new ones  Rewarder on development.  Forum  A short list is on the right;  Live cast some explanations of some  Chat function will follow in the  3d gallery next slights.  Info cube  It is the ultimate interface  Survey (mini & maxi) to communicate with all  3G mobile & video layers inside the value  Info board (weather, traffic etc.) chain.  Case board (complaints,offers etc.)  What happens today  * September 2009  ...
  • 21. Get in them in Interaction !  Your Salespeople are your frontiers. They are alone in their war and need realtime support.  Nowbody cares of them.  You never understand their feelings unless you let them get in interaction with others like them.  Basic idea; it is their facebook, people who make sales 
  • 22. Get them motivated !  People want to share their feelings, services and are in a process to market themselves...  Using interactive messaging solutions they are able to do it.
  • 23. Get them self trained !  You are not able to train them ?  Using the self training tools, salespeople are able to train themselves and will be rewarded accordingly.  You will know who “knows” but is not performing well, you will know who “doesnt know” is not performing well too.  They will teach each other based on question-answer interactions.
  • 24. Let them know about their performance !  It is important to show them how they are perfotming...  They are in a race, and the winner is...
  • 26. Our Offer is...  Outsourcing ?  Deployment ?  Consultancy ?  Only technology ?
  • 27. Thank You...  Dataport is your Specialist ; Hakan TETİK (Ph.D.)  BIZ WISE;  STRATEGY  MARKETING Founder  LOYALTY  CRM & Managing Partner  TECH WISE; hakan@dataport.com.tr  DYNAMICS CRM  SHAREPOINT  PORTALS  MOBILE
  • 29. Contact Us...  Hakan TETİK (PhD)  hakan@dataport.com.tr  info@dataport.com.tr  Web www.dataport.com.tr www.teleport.com.tr www.diaport.com.tr www.pazarlamamakinesi.com 29