These are the slides that Linda used in her Catalyze webcast on January 10, 2008. Linda is a design thinking catalyst and provided an overview of how design thinking and other emergent methods of documentation will lead to more effective communication. The webcast is available from the Catalyze Community at http://www.mycatalyze.org.

1. Welcome to the Catalyze Monthly Webcast www.mycatalyze.org [email_address]

2. You, Me and Pictures: A Snapshot of Making Thinking Visible by Linda Yaven All Photos by Author Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

3. An Excursion Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

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13. a mind-set a method Linda Yaven ©2008 All Rights Reserved www.lindayaven.com Making Thinking Visible : & hands-on/minds-on learning Learning by Doing

14. Making Thinking Visible: 1. Visualization 2. Products and Services 3. Sustaining People Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

15. Linda Yaven ©2008 All Rights Reserved www.lindayaven.com An Innovation Ecosystem Design Thinking A Communication Ecosystem

16. “ a tangle of spaghetti” Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

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19. chan ge the gap between: knowing something transforming behavior Experience Design Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

20. Knowledge Acts & Behaviors Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

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22. Linda Yaven ©2008 All Rights Reserved www.lindayaven.com Teaching Interpretation Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

23. Linda Yaven ©2008 All Rights Reserved www.lindayaven.com Teaching Interpretation Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

24. quiet the tyranny of the spoken word a shared visual medium what other kinds of conversations become possible? Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

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26. Creativity = Pictures + Words Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

27. The 100 Languages of Adulthood Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

28. design thinking design thinker the reflective practitioner Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

29. The Requirements Document Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

30. “ I try to avoid them.” Linda Yaven ©2008 All Rights Reserved www.lindayaven.com “ Here’s the binder” learning Tell me 5 Ways Requirements Documents are currently not working?

31. 1. Nobody likes writing them. 2. Nobody likes reading them. 3. Even when you do read them – each reader takes away a different “understanding” of what the document means. 4. Does not encourage “real” thinking and understanding regarding whether or not the software will actually do what needs to be done. Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

32. 6. So technically specific it prescribes solutions - rather than service/experienced based; no room for someone to innovate. Linda Yaven ©2008 All Rights Reserved www.lindayaven.com 5. Doesn’t foster collaboration, feedback, etc.

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34. “ We’re a bit too quick to come up with explanations for things we don’t really have an explanation for”. Blink , Malcolm Gladwell “ ...managers believe they must always know what is going on. It is unacceptable…to not know what is causing a problem”. Peter Senge Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

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36. The Responsive Document Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

37. “ what can you point to that makes you say that?” Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

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40. The Responsive Document Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

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45. The Responsive Document An Improved Discovery Session 2. Testing products & services before budget is allocated to development 1. Front end: new product & service ideation 3. Form cohesive teams swiftly; re-energize existent 4. Showcase successful case studies for clients & customers 5. Design compelling presentations 6. Facilitate facilitation: conjure alignment Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

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49. Making Thinking Visible furthers thinking by making it visible Linda Yaven ©2008 All Rights Reserved www.lindayaven.com a shared visual medium = a common language

50. “ so that’s what you mean!” “ oh - you solved it this way!” “ huh! never thought of that!” “ mmm, let’s try it!” Linda Yaven ©2008 All Rights Reserved www.lindayaven.com collaborative intelligence

51. Requirements Document Responsive Document + Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

52. ext Coordination Collaboration Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

53. collaboration coordination information economy creative economy prescription improvisation transmission learning inventive learning Linda Yaven ©2008 All Rights Reserved www.lindayaven.com standardization personalization Rote Responsive

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58. transparency LindaYaven ©2008 All Rights Reserved www.lindayaven.com

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64. Linda Yaven ©2008 All Rights Reserved www.lindayaven.com equivalency

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69. Protaganista Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

70. Protaganista Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

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75. revisiting Linda Yaven ©2008 All Rights Reserved www.lindayaven.com

76. Linda Yaven ©2008 All Rights Reserved www.lindayaven.com 6 Design Thinking Values 1. learning by doing 2. multiple modes of communication 3. testing ideas 4. transparency 6. the protaganista 5. equivalency