The document discusses an information technology investigation of The Smoking Lamp, Charleston's oldest smokeshop. It summarizes the shop's mission, atmosphere, steady business, and methods for making sales both in the store and through phone orders. It then outlines the shop's current use of various IT systems for data collection, inventory management, customer relations, and areas for future improvements including a price lookup system, standardized data entry, expanded inventory tracking, and data-driven marketing strategies.

1. The Smoking LampCharleston’s Oldest Smokeshop An Information Technology Investigation By Cole Allsopp and Logan Hearn

2. The Mission Tobacco Beer,wine,hookah, shaving needs, smoking accessories Atmosphere and service Class and fine goods Steady business in difficult market

3. Making a Sale Customer makes aided choices Getting to know your clientele Service included Vs. Phone orders

4. Data Collection Register Itemized Entries Price Book for drinks and unlabeled items POS system (the future!) Reconcile Book/Excel Phone Orders QuickBook Pro

5. Access Created Greatness Multiple tables can be created in Access to maintain inventory Relationships link products and customers through store sales This allows management to build forms Ensure data consistency and queries Relate data characteristics and provide comparative info

6. QuickBooks Info Recorded Name, Billing/Shipping, items, personal memo Current Use Customer relations Easy Re-order process Tobacco/sales tax calculations

7. POS System Touch Screen Barcodes Customer Info Beer & Cigar Club Clerk ID verification Inventory

8. Inventory System Inventory received will be entered into database Items sold both by phone and in store will be removed from inventory

9. Customer Relations Purchase Patterns Coupons and incentives Stocked Inventory Customer satisfied

10. Pipe Dreams 1) Price lookup system 2) Standardized data entry 3) Inventory 4) Marketing Strategies - Using transactional level information These increase profit and company success!