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Dealing With Difficult People by Rick and Rick Uploaded By: Soumindra [The Secret Myth]

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[object Object],Author: Courtesy: Dr. Rick Brinkman Soumindra Chatterjee Dr. Rick Kirschner SIVA SIVANI INSTITUTE OF MANAGEMENT
ABOUT THE AUTHORS ,[object Object],[object Object],[object Object],[object Object]
ABOUT THE BOOK ,[object Object],[object Object],[object Object],[object Object],[object Object]
DEALING WITH DIFFICULT PEOPLE ,[object Object],THE KNOW IT ALL THE WHINER THE SNIPER THE THINK THEY KNOW IT ALL THE MAYBE PERSON THE GRENADE THE YES PERSON THE NOTHING PERSON THE NO PERSON
CHOOSE YOUR APPROACH ,[object Object],[object Object],[object Object],[object Object]
UNDERSTAND THE FOUR INTENTS ,[object Object],[object Object],[object Object],[object Object],[object Object]
UNDERSTAND THE FOUR INTENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RECOGNIZE THE RESULTS OF THREATENED INTENTS NORMAL ZONE TASK FOCUS PEOPLE FOCUS GET IT DONE GET IT RIGHT GET ALONG GET APPRECIATED PASSIVE AGGRESSIVE PERFECTIONIST CONTROLLING APPROVAL SEEKING ATTENTION GETTING
THE TANK ,[object Object],[object Object],[object Object],[object Object],[object Object]
THE SNIPER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THE KNOW-IT-ALL ,[object Object],[object Object],[object Object],[object Object]
THE THINK THEY KNOW IT ALL ,[object Object],[object Object],[object Object],[object Object],[object Object]
THE WHINER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THE MAYBE PERSON ,[object Object],[object Object],[object Object],[object Object]
THE YES PERSON ,[object Object],[object Object],[object Object],[object Object]
THE NOTHING PERSON ,[object Object],[object Object],[object Object],[object Object]
THE GRENADE ,[object Object],[object Object],[object Object],[object Object]
THE NO PERSON ,[object Object],[object Object],[object Object],[object Object]
CONCLUSION ,[object Object]
 
Courtesy SOUMINDRA CHATTERJEE

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DEALING WITH DIFFICULT PEOPLE

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  • 7.
  • 8. RECOGNIZE THE RESULTS OF THREATENED INTENTS NORMAL ZONE TASK FOCUS PEOPLE FOCUS GET IT DONE GET IT RIGHT GET ALONG GET APPRECIATED PASSIVE AGGRESSIVE PERFECTIONIST CONTROLLING APPROVAL SEEKING ATTENTION GETTING
  • 9.
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  • 20.