“Knowledge process outsourcing may be the next Boom Business” The firmament of outsourcing is studded with the variety of bright and shining stars such as BPO, KPO, HRO, FPO, LPO, EPO etc. after the appearance of BPO; it is KPO which is assuming the popularity like Venus the brightest star. From the time immemorial knowledge has been considered as in all fields, be it spiritual, religious, learning, welfare, law, justice, administration or economic.

1. Knowledge Process Outsourcing Welcome to the world of outsourcing… Presented by Prof. Loveleen Chawla Saturday, 28 March 2009

2. KPO??? Saturday, 28 March 2009

4. Knowledge process outsourcing (KPO) is outsourcing of High end Complex tasks, including legal process outsourcing KPO firms provide domain-based business expertise, rather than just process expertise, makes many low level business decisions Saturday, 28 March 2009

5. The Evolution…. Saturday, 28 March 2009

7. Evolution of KPO Saturday, 28 March 2009

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10. WHAT IS A KPO? Saturday, 28 March 2009

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13. Services Offered Saturday, 28 March 2009

16. KPO vis-à-vis BPO growth Saturday, 28 March 2009

18. Saturday, 28 March 2009 BUSINESS PROCESS MAPPING

19. The Indian Proposition Saturday, 28 March 2009 The Indian Proposition

20. WHY INDIA? Saturday, 28 March 2009

21. The Mainstay – India's Higher Education System 100% Sales Tax Exemption in places like Mysore, Bangalore etc India – The Trust Factor Data Privacy and Information Security Initiatives Reverse Brain Drain Improved communication modes at lower costs India has the world's second largest reservoir of Engineers, Scientists and Managers plus the largest pool of IT Manpower with nearly 50+%, fairly proficient in English Saturday, 28 March 2009

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23. Saturday, 28 March 2009 Talent Pool Available

24. With 3 million graduates per year India has a distinct advantage over China as over 6 times more people go to university in India compared to China The KPO segment requires much higher technical / domain skill and business expertise Saturday, 28 March 2009

25. ADVANTAGE INDIA Saturday, 28 March 2009

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29. INDIA’S SOCIO - ECONOMIC - POLITICAL SCENARIO Saturday, 28 March 2009

30. INVESTOR PERSPECTIVE Saturday, 28 March 2009

31. MOVING UP THE VALUE CHAIN Saturday, 28 March 2009 Service Level Maturity Scalability

32. Indian outsourcing companies pay an average of 60% that of the salaries paid in the US. www.payscale.com Saturday, 28 March 2009

34. Saturday, 28 March 2009 The Challenges In KPO

35. Acquiring Customers and Consultants in a Cost Efficient manner. Making the Contract. Managing the Migration of Processes and Techniques. Designing the process in an Offshore Facility. Equipping the Offshore Facility. Service Delivery- Business Continuity, Information Security, Inventory of Information Assets Saturday, 28 March 2009

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37. Saturday, 28 March 2009 Future Scenario

38. Saturday, 28 March 2009 In 2003, the market share of Indian KPO sector in global KPO market was 56%. And it is expected to reach 71% in 2010, which shows a decent growth of the sector in the coming years. According to NASSCOM, KPO sector worldwide is expected to reach USD 17 billion by 2010. Out of this, India will account for USD 12 billion. Future Scenario

39. Saturday, 28 March 2009 CLASSIFICATION OF KPO SECTOR

40. Saturday, 28 March 2009 Financial Services : These include financial determining, insurance, risk assessment, equity research, underwriting, fund management, actuarial analytics, debt collection and recovery, corporate & market research, etc. Some of the KPOs working in this area are Smart Analyst, Office Tiger, The Smart Cube. Market Research and Analytics : These include services like writing & editing, secondary & primary research, formatting client reports, conversion of findings to knowledge, etc. Some of the KPOs working in this area are marketRx, Pipal Research, Evalueserve, Inductis, OfficeTiger, Copal Partners, CRISIL, etc.

41. The moment of truth… Saturday, 28 March 2009

42. The last word: It would not be very wrong to state that KPO do offer an alternate and fruitful career path for our young minds. Going by the current statistics, the KPO wave is here to stay and Indians can now benefit much more than before. “Knowledge Process Outsourcing May Be The Next Boom Business” THANK YOU Saturday, 28 March 2009