Personal Information
Organização/Local de trabalho
Oeiras Portugal
Site
www.acepi.pt
Sobre
Job Purpose:
To offer customers a competent contact point to register their support queries.
Key Accountabilities:
Customer Communication. Listens to the customers query and asks appropriate questions to
identify the best route for resolution. Ensures all customer queries are dealt with in professional
and friendly manner, offering escalation paths where required
Call Logging. Documents all calls according to the relevant logging procedure and ensures that
all actions taken are appropriately documented
Process. Follows scripts and guidelines and ensures that actions taken correspond to the
relevant procedures
Team Working. Acts as a team player and is viewed by colleague...
Marcadores
acepi
internet
electronico
comercio
b2b
comrcio
comprar
electrnico
Ver mais
Documentos
(6)Personal Information
Organização/Local de trabalho
Oeiras Portugal
Site
www.acepi.pt
Sobre
Job Purpose:
To offer customers a competent contact point to register their support queries.
Key Accountabilities:
Customer Communication. Listens to the customers query and asks appropriate questions to
identify the best route for resolution. Ensures all customer queries are dealt with in professional
and friendly manner, offering escalation paths where required
Call Logging. Documents all calls according to the relevant logging procedure and ensures that
all actions taken are appropriately documented
Process. Follows scripts and guidelines and ensures that actions taken correspond to the
relevant procedures
Team Working. Acts as a team player and is viewed by colleague...
Marcadores
acepi
internet
electronico
comercio
b2b
comrcio
comprar
electrnico
Ver mais