This workshop will cover the development history and evolution of After Action Review as well as different types of implementation models. Through the use of case studies and interactive exercise, application of this tool to support knowledge development and capturing will be illustrated. Management and governance issues associated with the deployment and operation of this knowledge capture tool in a corporate environment will also be studied.

1. • What is AAR ?
• Different types of
implementation models
• Steps to conduct AAR
How to harvest knowledge through
“After Action Review”?
29 August 2014 (Fri), 2:30pm-5:30pm
The Hong Kong Polytechnic University
"The Army's After Action Review (AAR) is arguably one of the most successful
organizational learning methods yet devised. Yet, most every corporate effort to graft this
truly innovative practices into their culture has failed because, again and again, people
reduce the living practice of AAR's to a sterile technique." -- Peter Senge.
An After Action Review (AAR) is a knowledge capture tool that enables the individuals
involved to learn for themselves what happened, why it happened, what went well, what
needs improvement and what lessons can be learned from the experience. AAR is excellent
for making tacit knowledge explicit during the life of a project or activity and thus allowing
people to capture it. It can facilitate learning before a team disbands, or before people
forget what happened and move on to something else. Despite the name ‘after action’, AAR
does not have to be performed at the end of a project or activity. Rather, it can be
performed at any appropriate stage within a project, thus becoming a life learning process
in which lessons learned can be immediately harnessed and applied. In fact, this is exactly
where AAR can add the greatest value. For those who are interested to harness knowledge
should not miss the workshop.
This workshop will cover the development
history and evolution of After Action Review
as well as different types of implementation
models. Through the use of case studies and
interactive exercise, application of this tool to
support knowledge development and
capturing will be illustrated. Management
and governance issues associated with the
deployment and operation of this knowledge
capture tool in a corporate environment will
also be studied.
• Role and responsibility of
AAR facilitator
• Critical success factors of
conducting AAR
• Applications of AAR
(elaboration with cases)

2. Please register online on KMIRC website
http://kmirc.ise.polyu.edu.hk/events.php and send a crossed cheque made payable to
“The Hong Kong Polytechnic University” in HK dollar to:
Miss Autumn Lin
Knowledge Management and Innovation Research Centre,
Department of Industrial and Systems Engineering,
The Hong Kong Polytechnic University, Hung Hom, Kowloon
HK$700 (Regular fee)
HK$560 (KMIRC members)
Medium of Instruction: Cantonese
**Registration fee covers handout and refreshment
This is a small size workshop and seats are limited
BIOGRAPHY OF FACILITATOR
Ms Nicole Sy,
Knowledge Management Specialist,
Knowledge Management and Innovation
Research Centre,
The Hong Kong Polytechnic University
Ms Nicole Sy works as a Knowledge Management Specialist. She provides knowledge
management related consultancy services to clients such as CLP Power Ltd., Dragon Air,
Leo Paper Ltd., Child Assessment Services of Health Department of the HKSAR Government,
Housing Department of the HKSAR Government. In addition, she has been involved in
various knowledge management projects and corporate knowledge management training
in many prestigious companies in Hong Kong. Ms Sy is also the Program Leader for the
Certified Knowledge Professional (CKP). Her knowledge management specializations are:
information and knowledge audits, methods to manage and measure knowledge
management performance, developing and implementing knowledge management
strategies/knowledge management system, knowledge management process development
and the design/implementation of knowledge management tools. Ms Sy has obtained the
Bachelor (Hons) in Commerce and MSc in Information System qualifications. Prior to
joining the KMIRC, she worked as Marketing Manager in various industrial sectors,
covering retailing (Li & Fung Retail Group), manufacturing (Universe Holdings Ltd) and
telecommunications (PCCW Ltd).
Miss Autumn Lin (Tel: 3400 3158, Email: qiu.lin@polyu.edu.hk)