Sumit dhar

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Rahul Neel Mani

Sumit Dhar, Senior Director and Head Information Security and Risk Management, EdgeVerge (Infosys)

Catastrophic Incidents
Neglected Aspects of Managing a Crisis
Sumit Dhar
Senior Director & Head,
Information Security & Risk Management
EdgeVerve (Infosys)

Tony Dungy transformed…
Yet, it took a catastrophic incident
to help him win his first
Super Bowl
…the worst team(s) in NFL

One meaning Danger
the other meaning Opportunity
The Chinese got it right…
…represented crisis with two characters

Source:
The Impact of
Catastrophes on
Shareholder Value
(Rory F. Knight &
Deborah J. Pretty)
The Oxford
Executive Research
Briefings
Does managing crisis well…
…really make any difference?

Trial by fire: Two companies…
…same crisis, different results!
Advance preparation and robust
planning ensures proper
crisis response

Build a risk management culture:
Anticipate | Prevent | Prepare
Ineffective risk mgmt culture…
…resulted in the largest oil spill!

Extraordinary crisis…
…outstanding response!
Strong leadership
with swift & decisive action

How a tyre fiasco…
…destroyed a 100 year relation!
Focus on the core issue;
avoid blame game

Loss of life due to a…
…fire at King’s Cross Station
Poorly defined roles and
responsibilities for crisis management

Improper response to a crisis…
…impacts the entire food industry!
Failure to communicate leads
to rumors, misrepresentation & poison

Summary…
…or how to tie it all together!
↘ Advance preparation: Nokia Example
↘ Proper Culture: BP Example
↘ Act decisively: Tylenol Example
↘ Avoid Blame Game: Ford – Firestone Example
↘ Everyone’s responsibility: London Underground
Example
↘ Proper Communication: Monsanto Example

References
The Resilient Enterprise by Yossi Sheffi
(MIT Press)
Risk Issues and Crisis Management by
Michael Regester and Judy Larkin
The Power of Habit by Charles Duhigg
The Impact of Catastrophes on
Shareholder Value by Rory Knight
Feeding Frenzy by Jon Harmon
Managing Risks – A New Framework
Harvard Business Review
A Bitter Pill by Joy Bergmann
Managing a Crisis you tried to Prevent
Harvard Business Review
Managing Crises before they Happen
by Ian Mitroff
How to avoid Catastrophe
Harvard Business Review

Sumit Dhar
Connect: in.linkedin.com/in/sumitdhar

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Effective Crisis Communication Chapter 1 The Conceptual Foundation Ulmer, R., Sellnow, T., and Seeger, M. (2019). Effective crisis communication: Moving from crisis to opportunity. Sage Publications. Thousand Oaks, CA. Importance of Crisis Communication Skills No community, organization, public or private is immune from crises. The need for understanding effective crisis communication has increased in demand. Cyber attacks, public relations disasters, natural disasters, corporate, government, and private mistakes. Because of the prevalence of crises, crisis communication skills are some of the most sought after. Subsequent slides offer examples of crisis situations Sports example requiring crisis communication skills 3 Business example requiring crisis communication skills 4 Government example requiring crisis communication skills 5 Political example requiring crisis communication skills 6 Natural disaster example requiring crisis communication skills 7 Defining Crisis Communication Bad experiences are not crises Hermann (1963) identified 3 characteristics Surprise Threat Short Response Time Traditional Definition of Crisis Surprise Even natural disasters such as flooding and fires do not count unless they come with an intensity that was unpredicted or beyond expectations of government officials. Threat Crises involve threats beyond the normal problems faced. Can affect an organization’s financial security, customers, residents nearby, and others. Short Response Time Organizations must provide effective communication immediately after the initial crisis. Difficult because in the immediate aftermath little is often known about the cause of the crisis. Only a short window to take control and set the tone for response and recovery. Expanding the definition of Crisis Communication Unexpected – Could not have anticipated or planned for. Nonroutine – Events that cannot be managed by normal procedures and often require unique or extreme measures. Produces Uncertainty – Cannot be aware of all causes and effects and investigations and efforts to reduce uncertainty may have to continue for months or years. Creates Opportunities – To learn, make strategic changes, grow, or develop new competitive advantages. Threat to image, reputation, or high-priority goals – Can be intense enough to permanently damage or destroy the organization. Types of Crises Intentional Terrorism Sabotage Workplace violence Poor employee relationships Poor risk management Unethical leadership Unintentional Natural disasters Disease outbreaks Unforeseeable technical interactions Product failure Downturns in the economy Types of Crises Intentional Terrorism Sabotage Workplace violence Poor employee relationships Poor risk management Unethical leadership https://www.theguardian.com/business/2015/dec/10/volkswagen-emissions-scandal-systematic-failures-hans-dieter-potsch https://www.nytimes.com/2019/10/31/us/chicago-cps-teachers-strik ...

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Mais de Rahul Neel Mani (20)

7th Annual DynamicCISO Summit & Excellence Awards 2020 Report

7th Annual DynamicCISO Summit & Excellence Awards 2020 Report

7th Annual DynamicCISO Summit & Excellence Awards 2020 Report

TweetChat - A Grey Head Digital Initiative

TweetChat - A Grey Head Digital Initiative

TweetChat - A Grey Head Digital Initiative

Cybersecurity: Glimpses from the 2017

Cybersecurity: Glimpses from the 2017

Cybersecurity: Glimpses from the 2017

5th Annual DynamicCISO Summit 9-10 March 2018, Mumbai

5th Annual DynamicCISO Summit 9-10 March 2018, Mumbai

5th Annual DynamicCISO Summit 9-10 March 2018, Mumbai

CIO Productivity Conclave 2017

CIO Productivity Conclave 2017

CIO Productivity Conclave 2017

Being a Digital Industrial By Anthony Thomas, Group Chief Information Officer...

Being a Digital Industrial By Anthony Thomas, Group Chief Information Officer...

Being a Digital Industrial By Anthony Thomas, Group Chief Information Officer...

Key Imperatives for the CIO in Digital Age By Lalatendu Das Digital VP, Assoc...

Key Imperatives for the CIO in Digital Age By Lalatendu Das Digital VP, Assoc...

Key Imperatives for the CIO in Digital Age By Lalatendu Das Digital VP, Assoc...

Traversing the Digital Vortex, Lux Rao, Director & Leader, Digital Transforma...

Traversing the Digital Vortex, Lux Rao, Director & Leader, Digital Transforma...

Traversing the Digital Vortex, Lux Rao, Director & Leader, Digital Transforma...

CIO Productivity Conclave 2016

CIO Productivity Conclave 2016

CIO Productivity Conclave 2016

Take Control of Your Imaging and Printing: Siva Kumar

Take Control of Your Imaging and Printing: Siva Kumar

Take Control of Your Imaging and Printing: Siva Kumar

SMAC in Healthcare: Arvind Sivaramakrishnan, CIO Apollo Hospitals

SMAC in Healthcare: Arvind Sivaramakrishnan, CIO Apollo Hospitals

SMAC in Healthcare: Arvind Sivaramakrishnan, CIO Apollo Hospitals

Preparing for the Future Innovation in Digital Healthcare: Manas Tripathi

Preparing for the Future Innovation in Digital Healthcare: Manas Tripathi

Preparing for the Future Innovation in Digital Healthcare: Manas Tripathi

Mobile First Healthcare: Chris Kozup Aruba (HPE)

Mobile First Healthcare: Chris Kozup Aruba (HPE)

Mobile First Healthcare: Chris Kozup Aruba (HPE)

IT to IoT: The Journey to Nextgen - By Rajesh Batra

IT to IoT: The Journey to Nextgen - By Rajesh Batra

IT to IoT: The Journey to Nextgen - By Rajesh Batra

Enabling the Future of Healthcare Through Integration and Interoperability: V...

Enabling the Future of Healthcare Through Integration and Interoperability: V...

Enabling the Future of Healthcare Through Integration and Interoperability: V...

Can India Really Achieve the Stiff Target of Digital Healthcare?

Can India Really Achieve the Stiff Target of Digital Healthcare?

Can India Really Achieve the Stiff Target of Digital Healthcare?

Becoming Future Ready: Building New Capabilities to Thrive

Becoming Future Ready: Building New Capabilities to Thrive

Becoming Future Ready: Building New Capabilities to Thrive

Who Will Manage the Growing Web: Growing Internet and Shortfall of Cybersecur...

Who Will Manage the Growing Web: Growing Internet and Shortfall of Cybersecur...

Who Will Manage the Growing Web: Growing Internet and Shortfall of Cybersecur...

Preventing Social Engineering Attacks: The Critical Elements

Preventing Social Engineering Attacks: The Critical Elements

Preventing Social Engineering Attacks: The Critical Elements

Threat Exposure Management - Reduce your Risk of a Breach

Threat Exposure Management - Reduce your Risk of a Breach

Threat Exposure Management - Reduce your Risk of a Breach

Último

Keynote 2: APIs in 2030: The Risk of Technological Sleepwalk Paolo Malinverno, Growth Advisor - The Business of Technology Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...

Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...

Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...

Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365. But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction. Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general. See what it can do to keep your users happy and productive! In this session we will cover - Why CQD data alone is not enough to troubleshoot call problems - The importance of attributing call problems to the right call participant - What call quality analytics can do to help you quickly find, fix-, and prevent problems - Why having retrospective detailed insights matters - Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.

Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

[BuildWithAI] Introduction to Gemini.pdf

[BuildWithAI] Introduction to Gemini.pdf

[BuildWithAI] Introduction to Gemini.pdf

Following the popularity of "Cloud Revolution: Exploring the New Wave of Serverless Spatial Data," we're thrilled to announce this much-anticipated encore webinar. In this sequel, we'll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you're building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Dubai, often portrayed as a shimmering oasis in the desert, faces its own set of challenges, including the occasional threat of flooding. Despite its reputation for opulence and modernity, the emirate is not immune to the forces of nature. In recent years, Dubai has experienced sporadic but significant floods, testing the resilience of its infrastructure and communities. Among the critical lifelines in this bustling metropolis is the Dubai International Airport, a bustling hub that connects the city to the world. This article explores the intersection of Dubai flood events and the resilience demonstrated by the Dubai International Airport in the face of such challenges.

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Juan lago vázquez

Following the popularity of “Cloud Revolution: Exploring the New Wave of Serverless Spatial Data,” we’re thrilled to announce this much-anticipated encore webinar. In this sequel, we’ll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you’re building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

In this keynote, Asanka Abeysinghe, CTO,WSO2 will explore the shift towards platformless technology ecosystems and their importance in driving digital adaptability and innovation. We will discuss strategies for leveraging decentralized architectures and integrating diverse technologies, with a focus on building resilient, flexible, and future-ready IT infrastructures. We will also highlight WSO2's roadmap, emphasizing our commitment to supporting this transformative journey with our evolving product suite.

Platformless Horizons for Digital Adaptability

Platformless Horizons for Digital Adaptability

Platformless Horizons for Digital Adaptability

MINDCTI Revenue Release Quarter One 2024

MINDCTI Revenue Release Quarter One 2024

MINDCTI Revenue Release Quarter One 2024

MS Copilot expands with MS Graph connectors

MS Copilot expands with MS Graph connectors

MS Copilot expands with MS Graph connectors

Nanddeep Nachan

DBX First Quarter 2024 Investor Presentation

DBX First Quarter 2024 Investor Presentation

DBX First Quarter 2024 Investor Presentation

presentation ICT roal in 21st century education

presentation ICT roal in 21st century education

presentation ICT roal in 21st century education

The Good, the Bad and the Governed - Why is governance a dirty word? David O'Neill, Chief Operating Officer - APIContext Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the deployment of external web forms using Jotform for Bonterra Impact Management. This solution can be customized to your organization’s needs and deployed to support the common use cases below: - Intake and consent - Assessments - Surveys - Applications - Program registration Interested in deploying web form automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Jeffrey Haguewood

AWS Community Day CPH - Three problems of Terraform

AWS Community Day CPH - Three problems of Terraform

AWS Community Day CPH - Three problems of Terraform

Andrey Devyatkin

ICT role in 21st century education and its challenges

ICT role in 21st century education and its challenges

ICT role in 21st century education and its challenges

rafiqahmad00786416

Passkeys: Developing APIs to enable passwordless authentication Cody Salas, Sr Developer Advocate | Solutions Architect - Yubico Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...

Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...

Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...

Corporate and higher education. Two industries that, in the past, have had a clear divide with very little crossover. The difference in goals, learning styles and objectives paved the way for differing learning technologies platforms to evolve. Now, those stark lines are blurring as both sides are discovering they have content that’s relevant to the other. Join Tammy Rutherford as she walks through the pros and cons of corporate and higher ed collaborating. And the challenges of these different technology platforms working together for a brighter future.

Corporate and higher education May webinar.pptx

Corporate and higher education May webinar.pptx

Corporate and higher education May webinar.pptx

Rustici Software

Strategies for Landing an Oracle DBA Job as a Fresher

Strategies for Landing an Oracle DBA Job as a Fresher

Strategies for Landing an Oracle DBA Job as a Fresher

Remote DBA Services

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

Último (20)

Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...

Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...

Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...

Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

[BuildWithAI] Introduction to Gemini.pdf

[BuildWithAI] Introduction to Gemini.pdf

[BuildWithAI] Introduction to Gemini.pdf

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Platformless Horizons for Digital Adaptability

Platformless Horizons for Digital Adaptability

Platformless Horizons for Digital Adaptability

MINDCTI Revenue Release Quarter One 2024

MINDCTI Revenue Release Quarter One 2024

MINDCTI Revenue Release Quarter One 2024

MS Copilot expands with MS Graph connectors

MS Copilot expands with MS Graph connectors

MS Copilot expands with MS Graph connectors

DBX First Quarter 2024 Investor Presentation

DBX First Quarter 2024 Investor Presentation

DBX First Quarter 2024 Investor Presentation

presentation ICT roal in 21st century education

presentation ICT roal in 21st century education

presentation ICT roal in 21st century education

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

AWS Community Day CPH - Three problems of Terraform

AWS Community Day CPH - Three problems of Terraform

AWS Community Day CPH - Three problems of Terraform

ICT role in 21st century education and its challenges

ICT role in 21st century education and its challenges

ICT role in 21st century education and its challenges

Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...

Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...

Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...

Corporate and higher education May webinar.pptx

Corporate and higher education May webinar.pptx

Corporate and higher education May webinar.pptx

Strategies for Landing an Oracle DBA Job as a Fresher

Strategies for Landing an Oracle DBA Job as a Fresher

Strategies for Landing an Oracle DBA Job as a Fresher

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

Sumit dhar

1. Catastrophic Incidents Neglected Aspects of Managing a Crisis Sumit Dhar Senior Director & Head, Information Security & Risk Management EdgeVerve (Infosys)

2. Tony Dungy transformed… Yet, it took a catastrophic incident to help him win his first Super Bowl …the worst team(s) in NFL

3. One meaning Danger the other meaning Opportunity The Chinese got it right… …represented crisis with two characters

4. Source: The Impact of Catastrophes on Shareholder Value (Rory F. Knight & Deborah J. Pretty) The Oxford Executive Research Briefings Does managing crisis well… …really make any difference?

5. Trial by fire: Two companies… …same crisis, different results! Advance preparation and robust planning ensures proper crisis response

6. Build a risk management culture: Anticipate | Prevent | Prepare Ineffective risk mgmt culture… …resulted in the largest oil spill!

7. Extraordinary crisis… …outstanding response! Strong leadership with swift & decisive action

8. How a tyre fiasco… …destroyed a 100 year relation! Focus on the core issue; avoid blame game

9. Loss of life due to a… …fire at King’s Cross Station Poorly defined roles and responsibilities for crisis management

10. Improper response to a crisis… …impacts the entire food industry! Failure to communicate leads to rumors, misrepresentation & poison

11. Summary… …or how to tie it all together! ↘ Advance preparation: Nokia Example ↘ Proper Culture: BP Example ↘ Act decisively: Tylenol Example ↘ Avoid Blame Game: Ford – Firestone Example ↘ Everyone’s responsibility: London Underground Example ↘ Proper Communication: Monsanto Example

12. References The Resilient Enterprise by Yossi Sheffi (MIT Press) Risk Issues and Crisis Management by Michael Regester and Judy Larkin The Power of Habit by Charles Duhigg The Impact of Catastrophes on Shareholder Value by Rory Knight Feeding Frenzy by Jon Harmon Managing Risks – A New Framework Harvard Business Review A Bitter Pill by Joy Bergmann Managing a Crisis you tried to Prevent Harvard Business Review Managing Crises before they Happen by Ian Mitroff How to avoid Catastrophe Harvard Business Review

13. Sumit Dhar Connect: in.linkedin.com/in/sumitdhar