1. The e-Learning impact
www.syzygal.com
Innovative solutions
for modern businesses

2. 2
It’s reasonable to say that the performance of an
organisation is largely dependent on its intellectual
capital. That is, the skills, knowledge and experience of its
workforce. Maintaining and improving this performance
creates a major challenge for organisations as the value of
intellectual capital declines over time. This obsolescence is
caused by:
• Changing industry practices, norms and standards
• Legislative, regulatory and social change
• Rapid technological development, change and use
• Increasingly complex and diverse business
environments
• Vast amounts of new data and information from
alternative and emerging sources
• Staff engagement and employee churn and turnover
It’s essential that organisations develop learning strategies
to ensure staff skills, knowledge and experience remain
relevant and valuable. E-learning can play a significant
role in organisational learning strategies and have a major
impact on organisational performance. In 2009 a meta-
analysis study conducted on behalf of the US Department
of Education suggested that e-learning may provide an
enhanced benefit over traditional models. In other words
they found that people learn more through e-learning, and
faster.
Used in a strategic plan and deployed creatively,
e-learning supports collaborative learning by connecting
people together and building learning networks. These
communities of practice promote knowledge sharing as an
integral part of business activity and an important means of
creating a competitive advantage.
It has often been difficult to quantify the positive benefits
of e-learning to the organisation. Cost savings have been
easier to prove, and so many organisations have tended to
build the business case for e-learning around how much the
organisation would save by using web-based delivery.
This focus is perhaps the result of training’s traditional place
within the business landscape. Historically, it has been
viewed as a less than vital expense which in hard times
would be the first budget to be shaved. This view seems
to be shifting as organisations realise the importance of
keeping their workforce up to date in such a fast-changing
business environment. Researchers at Cardiff University
have found out that in the recent recession training budgets
in the UK have not been slashed; instead, more value is being
squeezed out with organisations turning to‘smarter training’
options, including e-learning (BBC News, 9 February 2011).
Employees now are used to instant access to information via
sources such as internet search engines, on-line information
stores and social media.The idea of waiting weeks or months
for their slot to learn about a new development or process
does not meet their expectations – they need something to
help them do their jobs now.
Of course, taking cost out of training delivery is in itself
a powerful thing. It allows the rollout of programmes
previously too expensive to contemplate, particularly on a
global scale. But cost-cutting is far from being the whole
story. Instead, it represents an immediate operational
benefit, just one element which sits within a process of an
ever more integrated and strategic appreciation of the role
of e-learning.
Growingintellectualcapital

3. 3
TheSyzygale-Learningportal
The personal and organisational
benefits of e-Learning have widely
been accepted as strategically
advantageous and unique style of
learning. Commonly understood
benefits include: lower cost for
the learning experience, including
reduced indirect costs – no travel,
hotel, time out of the office; speedy
delivery as the course starts when
required and can pause, re-start
and take a break to suit the learners
schedule; arguably more effective
than traditional learning as the
learner can review and revise as many
times as they wish to be sure they’ve
understood the content; it supports
thelearningprocessbykeepingatrack
of what modules have completed,
constantly confirms knowledge
retention by interactive quizzing
and even provides a virtual tutor to
answer those tricky questions. If all
those benefits aren’t enough it even
helps contribute to the corporate
responsibility policy by significantly
lowering the environmental impact
of training events and knowledge
campaigns.
Syzygal’s eLearning courses are
designed to deliver accelerated
learning for those who may not have
the ability to attend a traditional,
classroom-style training course. All
Syzygal’s eLearning courses are
developed with the learner at the
centre.Thecoursesdeliverasolidfocus
on the subject matter, use absorption
techniques to drive home key
learning points, consolidate gained
knowledge by interactive design and
gamification, and finally tests the
learners’ knowledge throughout. The
system includes a communications
portal that helps to build learning
communities and provides easy
access to subject matter experts who
can answer any question, give further
support or provide reference points
for additional learning. As a complete
system the Syzygal eLearning portal
delivers a comprehensive learning
experience, prepares learners for
formal certification and can deliver a
significant impact on organisational
training strategy.
Syzygal’sglobalaccreditations

4. 4
Compressedlearning
Businessbenefitsofe-learning
There are many documented case studies which show peo-
ple generally learn faster through interactive learning.These
suggest that learning compression is achieved because:
• Learners can go at their own pace, not at the pace of
the slowest in the group
• Often, time is spent on questions or topics introduced
by other delegates, unrelated to the learners needs
• It takes less time to start and wind up a learning session
• Less travel time to and from the event
• Learners can skip elements of a programme that are
not relevant to their needs
• Some concepts are explained more easily and quickly
using computer based instruction than would tradi-
tionally be done in a classroom. For example, an ani-
mation or video of a process taking place allows an in-
dividual learner to pause or replay the action as many
times as they wish
• The presentation of content in online material tends to
be more concise than classroom delivery. Content is
edited and honed down to the minimum necessary,
whereas face to face delivery is inevitably more verbose
Most reports show these factors can add up to an average
saving of 35-45% on learners time when a course is deliv-
ered as e-learning. Of course there are some training cours-
es that provide better learning results through traditional,
classroom methods, but for commodity subjects at founda-
tion and intermediate levels it would seem that e-learning
conclusively delivers a higher compression rate of learning.
The performance
of an organisation
is dependent on
its intellectual
capital; the skills,
knowledge and
experience of
its workforce.
Maintaining and
improving this
performance
creates a major
challenge...

5. 5
Syzygal professional
training helps career
focused individuals
differentiate them-
selves and build suc-
cessful careers.
Ise-learningfaster?
At a time when change is faster than ever a key advantage
of e-learning is that it has faster delivery cycle times than
traditional classroom-based instruction. There is a practical
limitation on how fast learning can be rolled out with class-
room-based instruction, as the capacity to deliver learning is
limited by the number of available classrooms and trainers.
• British Telecom delivered e-business training to 23,000
employees in three months, at a cost of £5.9 million,
compared to £17.8 million and a five-year time span for
classroom training (Taylor, 2002).
• A nine-year survey of the research literature in training
published by Fletcher and Tobias in ‘Training and Re-
training’, commissioned by the American Psychological
Society, and published in 2000, concluded that:‘Learn-
ers learn more using computer-based instruction than
they do with conventional ways of teaching, as meas-
ured by higher post-treatment test scores.’
• Specific studies from Fletcher (1999), Kulik (1994),
Willett, Yamashita & Anderson (1983) all confirm that
learners learn more using computer-based instruction
than they do through traditional classroom methods.
• Brandon Hall (2001) notes that the learning most suited
to e-learning conversion includes information, knowl-
edge, processes and procedures. This report noted
that learning gains have been found in: learners’ atti-
tudes toward the e-learning format; learners’scores on
tests, certifications or other evaluations; the number
of learners who pass exams; learners’ ability to apply
new knowledge on the job; and, long-term retention
of information.
The emergence of mobile devices and the social web has
added a new dimension to the e-learning experience. Em-
ployees are used to instant access; the idea of waiting weeks
or months no longer meets their expectations.

6. 6
THEORY
ABSORB CONSOLIDATE
TEST
TACT
Theory
Delivering focused
knowledge with
innovative methods
Testing
Measurement and
learning through testing
confirmation of
Consolidate
Fun and interesting
learning utilising
interactive methods
Absorb
Placing students in
real-world scenarios
with hands on scope
TACT is Syzygal’s pro-
prietary methodology
for developing courses
and courseware
As part of doctoral research,
Syzygal has developed a unique
approach to developing and de-
signing professional education
courses and courseware. Rather
than utilising tired and over-used
methods such as working straight
from a syllabus, Syzygal decided to
research the key elements of effec-
tive learning. What we found was
that although dynamic and flexible
delivery methods were essential to
the overall experience for students,
it was the approach to content for-
mulation and positioning that was
critical to maximising learning up-
take and knowledge retention.
The THEORY of a subject is obvi-
ously critical to success, but ensur-
ing it is positioned in contextual
alignment is the pay-off. We then
ensure students ABSORB the the-
ory by placing them in real-world
scenarios and role-plays, ensuring
the theory connects to practical
application. To support this we
CONSOLIDATE the learning by
using innovative games and ex-
ercises to further develop under-
standing and retention. Finally
we ensure TESTING takes place
throughout training events which
prepares the student to take their
formal certification.
TheTACTapproach

7. 7
Valueisattheheartofourbusiness;
theSyzygalBusinessValuesModel
encapsulateseverythingwebelievevalue
shoulddeliver
Yourimprovementpartner
Syzygal is a training and consulting organisation based out
of the United Kingdom with a global reach. Specialising in
IT Service Management, Enterprise Governance, IT Security
Management and Project Management, we currently have
a presence on four continents and collectively through our
team of specialist consultants have more than 180 years
practical knowledge and experience in our fields of exper-
tise. We currently have offices in London and the United
Arab Emirates; with associate offices in Jordan, Saudi Arabia,
Kenya, the United States and Canada.
Our focus is on supporting and promoting world-renowned,
industry recognised frameworks and standards. With a
global reach we can provide your organisation with innova-
tive solutions to help you navigate your business to tangible
and measurable improvements through direct consultancy
engagements or training and education services.
Syzygal’s founding partners wanted to build a business that
supported real change for our clients. Having seen the pow-
er that properly implanted best practices could have on a
business they were passionate to share that knowledge and
help businesses adopt successful practices that ultimately
empowered IT organisations to deliver better results and
support corporate goals and objectives. With some corpo-
rate giants on our client list we have already established a
reputation for quality, high standards and excellence in de-
livery; below are just a few of our clients:

8. Yourimprovementpartner
enablingknowledgealignment
Syzygal Europe
Kemp House
London
Syzygal Arabia
Silicon Oasis
Dubai
www.syzygal.com
info@syzygal.com