1. T H E W E B I N A R W I L L B E B E G I N N I N G S H O R T L Y
Discover The Power of Word
Choice in Your Daily Life
with Business & Life Coach
Sonia Byrne, CHRP
Thursday, January 26th, 2011 from 12:00 pm to 12:30 pm EDT
Three options for audio:
1. Earphones
2. Computer speakers
3. Toll-Free: 1-877-669-3239 Event #: 665 380 162 Password: 1234
WebEx Support Line:1-866-863-3910

2. In Business………Your Word Choice MATTERS!
• Words account for only 7% of the total
communication puzzle
• Ineffective or poor word choice has significant
consequences in your business (and personal)
relationships.
• Some words are just more emotionally and
psychologically charged for people

3. The Communication Puzzle
Body Words
Language
Tone

4. Have you ever felt that your
business message did not
“land” as you intended?
Here are some reasons why this may happen...

5. Psychological Reactions
• Some messages unintentionally create an
emotional reaction for people
• Offended
• Confused
• Angry
• Judged

6. Psychological Reactions
• Body Language
• Facial Expressions
• Pitch or Volume of Voice
• Tone/Inflection
• Spatial Distance

7. The Four Most Negatively “Charged” Words
Consider the impact of these words in your Daily
Business Communication:
But
Why
Should
Try

8. The “Replacements”
• But = And...
• Why = What’s important? or How?
• Should = If I/you wanted to I/you could...
• Try = I will...

9. 3 Ways to Reduce Miscommunication
1. Reduce Confusion & Misunderstanding
• Recap conversations and meetings
2. Deflate Conflict Situations
• Ask Questions
3. Practice the 180 Degree Approach
• You be the Audience

10. Contact Information
Sonia Byrne
Business & Life Coach
Love What YOU Do! Career Coaching
coach@soniabyrne.com
416-728-1177
Jay Rosales
Drake International
jrosales@na.drakeintl.com
416-216-1070

11. Upcoming Events
February 9th, 2012, 12:00 pm EST to 12:30 pm EST
Make Better Hiring Decisions by
Considering Personality
>> Presented by Laura Plant, Manager, Talent
Management Solutions, Drake International
Register at http://drake-webinars.com

12. Exclusive Offer

13. Thank You
Drake International:
Web: www.drakeintl.com
Webinars: www.drake-webinars.com
Blog: www.drakepulse.com
Facebook Page: /drakeinternational
Twitter: @drakeintl