Lean Six Sigma Define Phase presentation.

1. Lean Six Sigma Improving FTX/STX2 Tank Draw Quality SFC Don H. Henry II Project Initiation Date: 31/03/08 Define Tollgate Date: 30/04/08

5. Basic Mission Support Process Map T-6 T-4 T-5 Leadership attends T-6 IPR RATSS updated Initial Troop to Task T-3 T-1 T-2 Verify contracts Troop to task revised Other training aids requested Verify contracts Troop to Task revised Bumper numbers presented, gun cards checked Tank draw begins Tank draw continues Draw everything else Stage tanks and prep for HETT movement Verify contracts

6. Voice of the Customer (VOC) Voice of the Customer Key Customer Issue(s) Critical Customer Requirement What does the customer want from us? What does the customer want from us? We need to identify the issue(s) that prevent us from satisfying our customers. We should summarize key issues and translate them into specific and measurable requirements Soldiers want to draw tanks that are mission ready. tanks scheduled for services causes rework Draw mission ready tanks that are not scheduled for service. Updated 5988-E’s to reflect soldier PMCS work. Poor PMCS and/or no fault updates by UMA UMA updates 5988-E to reflect the soldiers PMCS An unchanging list of tank bumper numbers by T-2 to facilitate the draw Wrong tank bumper numbers presented during T-2/T-1 causes extra work. Lock-in a solid tank bumper number list by T-2

7. Voice of the Business (VOB) Voice of the Business Key Process Issue's Critical Business Requirement We should summarize key issues and translate them into specific and measurable requirements Higher quality tank maintenance UMA keeps tanks FMC but not to 10/20 standards. Fix all deficiencies IAW DA Pam 738-750 & AR 750-1 to prevent future deadlines. More training time Support unit has little time for training. Training to maintain is training. No lost training time Vehicle draw time is extended from avoidable forecasting errors. Issue tanks that are well maintained and not due for service during training.

8. Team Selection/Launch Project Sponsor: MAJ Mackey, Andre L. Deployment Director: COL Naething, Robert R. Green Belt/Black Belt: SFC Henry, Don H. II Master Black Belt: Nathan Sprague Team Member Role % Time Committed LSS Training CW2 Warren Maintenance Officer 20% None MAJ Aydelott Operations Officer 20% None MAJ Mackey Squadron Exec Officer 20% None CW4 Lucy Supply Officer 10% None SSG Jones Maintenance NCO 10% None

9. Communication Plan Project Sponsor Email Meetings Tollgates Updates Various SFC Henry Weekly Project Team Email Meetings Updates Questions Various SFC Henry As needed MBB Email Meetings Questions Advice Various SFC Henry As needed Deployment Director Meeting Project Progress Various SFC Henry As needed Audience Media Purpose Topics of Discussion/ Key Messages Owner Frequency Notes/Status

15. Define Storyboard Define Project Charter T-6 IPR T2T RATSS T-5 T2T T-4 T2T T-3 T2T T-2 IPR vehicle Bumper #s Given to unit T-1 Tank draw, HETT, 5988-E update Problem: Poor tank quality at issue Goal: Improve tank quality at issue, Reduce rework, improve fault tracking Non-quantifiable Benefits Morale, tank maintenance, fault tracking