Don Crawley
5 SlideShares 5 Seguidores
Personal Information
Organização/Local de trabalho
Greater Seattle Area United States
Cargo
Author/Speaker on Customer Service for IT Staff
Setor
Technology / Software / Internet
Site
www.doncrawley.com
Sobre
Don R. Crawley, CSP, DTM, is an IT conference keynote speaker, a lifetime geek, plus IT Customer Service Expert. Author of the book "The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service" (ISBN 9780983660736) and The 5 Principles of IT Customer Service Support (ISBN 9780983660774).
Detalhes do contato
Marcadores
customer service training customer service emotional intelligence compassion empathy how to be a good listener it help desk help desk training service desk listening #msp #customerservice #cx creative thinking innovation leadership development leadership customer relationship management customer experience stress management anger management communication skills customer service tips helpdesk training end-user support careers success humor respect customer support customer service skills communication
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