This document provides information about Go MAD Thinking, a company that specializes in leadership development, talent management, employee engagement, and business improvement. It describes Go MAD's methodology, which is based on research into how people naturally make a difference. The methodology involves seven key principles and eleven critical links. The document outlines Go MAD's collaborative implementation process and tailored solutions. It provides examples of measurable results clients have achieved in areas like cost savings, revenue growth, process improvements, and more. Finally, it lists some of Go MAD's clients, which include large companies across various industries.

1. Go MAD Thinking
Go MAD Thinking
Pocket Gate Farm
Off Breakback Road
Dominic Jackson Woodhouse Eaves
Leicestershire
LE12 8RS
1
T: 01509 891313
dominic.jackson@gomadtech.com

2. What we are best known for
• Leadership & Management Development
• Talent Management & Development
• Employee Engagement
ble
• Business Improvement asura
rs me pact
• Change Management e live ne im
THINKING ACTIONS h at d om li RESULTS
• Cultural Transformation …t bott
• Strategy Development & Facilitation
• Coaching
• Personal Effectiveness
• Changing Mind-Sets
www.gomadthinking.com

3. Go MAD Background
Go MAD Thinking was formed in 1997 following research commissioned to understand what
people naturally do when making a difference. Our conclusions were what we now know as
the seven 7 key principles and 11 critical links that form our Solution Focused Thinking
Frameworks (on next slide)
Since 1997 we have worked with many organisations across a wide range of sectors across
over 40 countries. Our focus is to apply our thinking methodology to take different actions to
improve tangible results, in essence Make A Difference.
Our unique methodology enables us to work in any organisation. Our powerful and engaging
approach is achieved through combining the Go MAD tools and techniques with internal
expertise. We take current business issues, challenges and opportunities and develop the
relevant skills, tools and techniques to identify solutions and generate a plan for execution.
A recent programme for a customer service division of a major financial services organisation,
provided them with Go MAD knowledge and tools to tackle key business issues such as call
volumes, levels of post, control processes and reduction of costs. The Go MAD coaching
methodology was used to influence the wider business including Regulatory, IT and other
colleagues across a business of 4,500 people. The power of the Go MAD toolkit and common
language enabled them to effectively collaborate and engage key stakeholders to resolve
these challenges and realise measurable differences exceeding £5million in just nine months.
www.gomadthinking.com

4. What makes us unique?
Methodology founded on research and proven in practice
The Go MAD® Framework The Go MAD® Strategic
Development Framework
www.gomadthinking.com

5. Collaborative Implementation Process
An end to end approach – a client/supplier partnership
www.gomadthinking.com

6. Tailored Solutions
www.gomadthinking.com

7. Examples of measurable differences made
- the design, launch and evaluation of an innovation scheme for 7500 people (over 500 sites) resulting
in 76% employee engagement, 630 team entries with just the top 5 entries providing cost savings of
£264,000.
- savings in recruitment costs of over £500,000
- the lease of 15 properties previously unoccupied for a combined 50 years.
- innovations in 85 convenience stores providing over £1.1m additional profit p.a.
- 1000 new retail customers
- increased and faster occupancy rates in pub/restaurants resulting in over £300,000 profit p.a.
- 37% increase in pharmaceutical product sales
- 100% increase in pharmaceutical service referrals
- increase in successful aggressive growth plan funding applications from 30 to 80%
- strategy development to increase revenues from $400m to $750m within 3 years
- 23m Euro sales and retention of key accounts
- process efficiency in clearing 6 - 8 week backlogs of insurance policy documents
- improved mystery shopping results from 75 - 95%
www.gomadthinking.com

8. Examples of large business improvement results
- 500 employees all having 90-day challenges relevant to key operational objectives resulted in
business turnaround from loss making to 11% net profit margin.
- employee satisfaction increasing by 70%
- employee turnover reducing by 100%
- client retention improving by 20% (to 99%)
- winning consecutive national industry awards
- improving customer services by 8.3% to 97.3%
- improving paperwork processing targets by 30%
- saving £50m on capital expenditure project
- improving project management utilisation of resources by £1.5m
- a global campaign to identify and trade 1000 "gems" - practical ideas that have made a business
difference that others could adopt.
www.gomadthinking.com

9. Go MAD Thinking Clients
118118 GE Healthcare Ralph Trustees Ltd
3M Government Office for the East Midlands Reading Agency
AMRC Hawes Signs Resolution
Aon Rolls-Royce plc
Arcadia Group Huntsman Advanced Materials Royal & SunAlliance
Aurum Holdings Hyde Housing Group Royal Mail
Aviva Indesit Salisbury NHS Trust
Bakkavor Johnson Matthey Catalysts Scottish Media Group
Barclays Bank (Global Sourcing) Johnston Press Select Service Partners
BDO Stoy Hayward Just Housing Severn Trent plc
Boots Krispy Kreme South Somerset PCT
Bristol Myers-Squibb Lloyds Banking Group (General Insurance) South Yorkshire Police
British Sugar Matalan Sport England
Carillion STA Travel
Castle College Nottingham Mercer Superdrug Stores plc
Cereal Partners UK Midcounties Co-operative TACT
Ceridian Mid Essex Hospital Trust The Grove Hotel
Chelsea FC Ministry of Defence The Manchester Commonwealth Games
Cisco Systems National Grid Wireless Tibbett & Britten
Coventry Building Society TUI
DePuy Johnson & Johnson Newham PCT University of Birmingham
Dollond & Aitchison Npower Visit Scotland
Edexcel Northern Foods Volkswagen Financial Services
Eurostar Northern Rock Volkswagen Group
Ever So Sensible Bars Ltd Novozymes Biopharma West Notts College
Everards Brewery O2 Wolseley UK
First Group York City Libraries
Gallaher OCS Zurich Financial Services
Gatehouse Bank
Pirelli Tyres
Pitney Bowes
Precision Castparts Corporation
QBE Insurance
www.gomadthinking.com