The National Digital Conference 2016 (ND16) took place on Wednesday 15 June. It brought together more than 350 cross-sector industry leaders, and included 20 speakers, half of which were women. The theme of the conference was building the Nation's Digital DNA, see the full programme at: www.nd16.co.uk

1. Building Culture and Resilience for
Digital Transformation
Lessons from Government & Enterprise
Sarah Hurrell
VP IT Transformation, Sage @hurrellUK

2. Key facts about our organization
• One of the market leaders
in the UK, North America,
Europe, South Africa, Asia
and Brazil
• Local presence in 23
countries globally
Global company
with over
13,000
employees
Revenue of
£1.4bn 3m
Market Finances Customers
• Organic revenue growth of
6% for 2015 (2014: 5%)*
• Organic operating profit
£380m*
• Market capitalization of
c.£6bn
• Supporting customers,
managing over 30,000 calls
each day
• Ecosystem including 100,000
accountants globally
* Data for financial year ending 30 September 2015

3. Our values
Velocity Do the right thing Innovate Make a differenceCustomers first
Start with user
need
Simpler & better
public services
Platforms,
standards &
digital services
Work to a set of
design principles
Agile
Integrity Honesty Objectivity Impartiality Political
impartiality
Sage
GDS
Civil service

4. Our strategic pillars
One Sage Winning in
the market
Capacity
for growth
Revolutionize
business
Customers
for life
Citizens for
life
Citizen experience
& user need
Efficiency &
reform
UK leading on
digital world stage
One public
sector
Sage
Civil service

5. Conclusions and recommendations…
Embrace disruptive technology to achieve
simplified, scalable, cost effective, secure,
mobility, self serve where practical…
Desktop & mobile, including apps
Collaboration tools
Standard, reusable platforms
Common look for Digital front ends, all
integrated to back end
Accessible, secure cloud services
Data quality, analytics & management
Tools
Plan and communicate,
& communicate, explain & listen &…
Joined up decision making and
prioritisation
Digital and Data Standards, secure by
default
Data-centric approach with optimised
‘cost to serve’.
Process
Excellent leadership
Clear & consistent direction,
actively engaged &
communicating.
Intelligent followers
See the big picture. ‘Get on the
bus’, challenge the wrong.
Transformation takes effort /
staffing
People

6. Thank you.
The Sage Group plc
North Park
Newcastle upon Tyne
NE13 9AA
www.sage.com
© 2015, The Sage Group plc or its licensors.
All rights reserved.
@hurrellUK