Personal Information
Organização/Local de trabalho
Greater New York City Area United States
Cargo
Executive Director, CRM and Database Marketing
Setor
Finance / Banking / Insurance
Sobre
Strategic change agent who delivers step function improvements in multi-channel customer enagement, sales and retention.
Specialties:
Customer Engagement: Multi-Channel CRM, Sales, Retention and Loyalty, Net Promoter Score
Strategic Planning: Financial Modeling, Investment Management, Pricing, Matrix Planning
Operations: PMO, 6 Sigma, Metrics, Incentives, Call Centers, Lean Manufacturing
Partner Management: RFP, Negotiation, Business Process Outsourcing
Technology: Capability Design & Development, Mobile App Design, Million $ Project Implementation.
Marcadores
customer engagement
customer experience
crm
customer lifetime value
life insurance
derek f martin
customer service
customer loyalty
loyalty
customer retention
customer lifecycle management
winback
process improvement
predictive servicing
simple is beautiful
digital marketing
marketing automation
machine learning
ai
marketing
project valuation
nps
product
simplicity
big data
customer relationship
peace corps
third goal
senegal
retention
sales
customer relationship management
pace
mobile service
multichannel
Ver mais
- Apresentações
- Documentos
- Infográficos