Derek Martin
11 SlideShares 58 Seguidores 26 Seguindos
Personal Information
Organização/Local de trabalho
Greater New York City Area United States
Cargo
Executive Director, CRM and Database Marketing
Setor
Finance / Banking / Insurance
Site
betterbusinessbanter.blogspot.com
Sobre
Strategic change agent who delivers step function improvements in multi-channel customer enagement, sales and retention. Specialties: Customer Engagement: Multi-Channel CRM, Sales, Retention and Loyalty, Net Promoter Score Strategic Planning: Financial Modeling, Investment Management, Pricing, Matrix Planning Operations: PMO, 6 Sigma, Metrics, Incentives, Call Centers, Lean Manufacturing Partner Management: RFP, Negotiation, Business Process Outsourcing Technology: Capability Design & Development, Mobile App Design, Million $ Project Implementation.
Detalhes do contato
Marcadores
customer engagement customer experience crm customer lifetime value life insurance derek f martin customer service customer loyalty loyalty customer retention customer lifecycle management winback process improvement predictive servicing simple is beautiful digital marketing marketing automation machine learning ai marketing project valuation nps product simplicity big data customer relationship peace corps third goal senegal retention sales customer relationship management pace mobile service multichannel
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Apresentações

(11)
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Communication principles for complex loyalty

Há 11 anos • 800 Visualizações

Great Expectations: Customer Retention Basics

Há 11 anos • 30029 Visualizações

Multichannel Customer Engagement

Há 11 anos • 489 Visualizações

Service vs Sales: Driving Loyalty through Engagement

Há 11 anos • 1125 Visualizações

Derek Martin, PeaceCorps Senegal 1993-1995

Há 11 anos • 1076 Visualizações

Loyalty usa v6

Há 10 anos • 1352 Visualizações

Simple is Beautiful: The unifying customer experience principle

Há 10 anos • 804 Visualizações

How to define Customer Experience in Value based terms

Há 8 anos • 423 Visualizações

How to make AI your marketing superpower derek f martin

Há 4 anos • 54 Visualizações

Making Simple a Servicing Strategy

Há 4 anos • 20 Visualizações

Coming in from the cold. consero 2017

Há 4 anos • 32 Visualizações

Gostaram

(3)

A New Vision For Payments In Financial Services

Penn Mutual • Há 10 anos

Social media 2013

Ethinos Digital Marketing • Há 11 anos

Customer Acquisition & Monetization - Keys to your Business Model

David Skok • Há 14 anos
Personal Information
Organização/Local de trabalho
Greater New York City Area United States
Cargo
Executive Director, CRM and Database Marketing
Setor
Finance / Banking / Insurance
Site
betterbusinessbanter.blogspot.com
Sobre
Strategic change agent who delivers step function improvements in multi-channel customer enagement, sales and retention. Specialties: Customer Engagement: Multi-Channel CRM, Sales, Retention and Loyalty, Net Promoter Score Strategic Planning: Financial Modeling, Investment Management, Pricing, Matrix Planning Operations: PMO, 6 Sigma, Metrics, Incentives, Call Centers, Lean Manufacturing Partner Management: RFP, Negotiation, Business Process Outsourcing Technology: Capability Design & Development, Mobile App Design, Million $ Project Implementation.
Marcadores
customer engagement customer experience crm customer lifetime value life insurance derek f martin customer service customer loyalty loyalty customer retention customer lifecycle management winback process improvement predictive servicing simple is beautiful digital marketing marketing automation machine learning ai marketing project valuation nps product simplicity big data customer relationship peace corps third goal senegal retention sales customer relationship management pace mobile service multichannel
Ver mais