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Ability to Differentiate
                                                          10

                                                           9                                                               Market Segment Rankings Chart
                Maturity & Timing                          8                             Competitive Intensity

                                                           7
                                                                                                                                 Australia Corporate
                                                           6

                                                           5

                                                           4                                                                     North America Corporate
                                                           3
        Capabilities                                                                                   Barriers to Entry
                                                           2

                                                           1                                                                     Small Business




                                                                                                                                 Sample Segment



Strategic & Technical Fit                                                                         Market Size
                                                                                                                                 Undesirable Segment




                                    Profitability                              Growth Rate
Highly Competitive                                                                                        Top Priority
High
                                                                                                     North America Corporate




                                                                  Sample Segment

                                                                                                                                   Australia Corporate
Attractiveness




                 Bubble Size = Market Opportunity



                                                                                                                        Small Business




                                                    Undesirable Segment




Low

                 Segments to Ignore                                                                                             Low Competition

                  Low                                                              Competitiveness                                       High
Company Size (Revenue)
                                                                                                      Total Addressable Market (TAM)
                        Canada          100M+ Revenue   5-100M Revenue       0-5M Revenue




                                           2,496           184,953             73,895




                                                                                                       2,429,133
International Markets
                        United States




                                           29,054         1,204,493           784,960




                                                                                            For this example, we have selected a fictional company that sells helpdesk
                        Australia




                                                                                            software and is looking to target organizations in English-speaking countries
                                           1,495           78,395              69,392       (USA, Canada and Australia) and do further segmentation based on the size
                                                                                            of company (annual revenue). This is designed to give you a sample of how
                                                                                            you might want to consider setting up your market sizing and segmentation.
Company Size (Revenue)
                                                                                              Segment             Market Segment Sizes
                                        100M+ Revenue   5-100M Revenue       0-5M Revenue




                                                                                                             928,247 small businesses in
                        Canada




                                                                                            Small Business
                                                                                                             USA, Canada & Australia

                                          North America Corporate
International Markets
                        United States




                                                                         Small Business
                                                                                            North America    1,420,996 mid-sized and large
                                                                                             Corporate       corporations in USA & Canada
                        Australia




                                             Australia Corporate
                                                                                              Australia      79,890 mid-sized and large
                                                                                              Corporate      corporations in Australia
Market Segmentation & Analysis Tool

 Weighting Scale

            Competitiveness                                 Market Opportunity                                        Attractiveness
                                                                                                                                                    Total
 Ability to     Competitive        Barriers to                                                         Strategic &                     Maturity &
                                                  Market Size      Growth Rate       Profitability                      Capabilities
Differentiate    Intensity           Entry                                                            Technical Fit                     Timing

   15%              15%              20%             10%              15%                5%              10%               5%            5%         100%


Ranking Criteria & Definitions:

Ability to Differentiate - is there a specific competitive advantage that you can provide to this market?

Competitive Intensity - are there few competitors actively engaged in this market segment? Are they weak?

Barriers to Entry - are there any major barriers to entry (technology, patents, distribution, etc)?

Market Size - how large is the total addressable market?

Growth Rate - what is the anticipated growth rate for this segment?

Profitability - are profit margins attractive?

Strategic & Technical Fit - how aligned is this market opportunity with our strategic direction?

Capabilities - do you have the technical capabilities to effectively compete in this market?

Maturity & Timing - how mature is this market? Is now the right time to enter?
Market Segmentation & Analysis Tool

                                    Competitiveness                           Market Opportunity                           Attractiveness

                           Ability to     Competitive   Barriers to                                              Strategic &                 Maturity &
Market Segments           Differentiate    Intensity      Entry
                                                                      Market Size Growth Rate   Profitability
                                                                                                                Technical Fit
                                                                                                                              Capabilities
                                                                                                                                              Timing

Weighting                     15%            15%           20%           10%          15%            5%             10%            5%           5%


Australia Corporate            8              8             7             8           9              7               5             4             7


North America Corporate        4              5             8            10           6              8               7             8             6


Small Business                 9              6             6             9           8              6               3             5             2


Sample Segment                 3              1             4             4           7              5               6             3             8


Undesirable Segment            2              2             2             3           3              3               2             2             3
Market Segmentation & Analysis Tool

Note: Sort by selecting all cells then click "Data"in the navigation menu and "Sort". You can sort by Segment Score (Largest to Smallest).



  Market Segments                                                                  Segment Score            Competitiveness        Market Opportunity   Attractiveness



  Australia Corporate                                                                     7.4                       3.8                      2.5             1.1


  North America Corporate                                                                 6.7                       3.0                      2.3             1.4


  Small Business                                                                          6.5                       3.5                      2.4             0.7


  Sample Segment                                                                          4.3                       1.4                      1.7             1.2


  Undesirable Segment                                                                     2.4                       1.0                      0.9             0.5
Market Segmentation & Analysis Tool

   Demographic (who they are)                Psychographic (how they think)                   Behavioural (what they do)              Environment (where they are)

       B2B                   B2C                  B2B                     B2C                   B2B                   B2C                 B2B                   B2C
Annual Revenue        Age                   Resistance to Change   Brand Preferences      Website Visits        Purchase History    Technology           Country of Residence

# Employees           Income                Market Focused         Price Sensitivity      Response to Marketing Where they shop     Purchasing Power     Political Climate

Industry              Marital Status        Open-Minded/Rigid      Conservative/Liberal   Purchasing Methods    Store preferences   Management Style     Currency

# Locations           Education             Decision Process       Enviro-Friendly        Memberships           Memberships         Purchasing Process   Payment Methods

Years in Business     Family Size           Early Adopter          Hobbies                Internet Usage        Internet Usage      Purchasing Power     Shipping & Receiving

Markets Served        Gender                Growth vs. Static      Lifestyle              Collateral Consumed   Impulsiveness       Business Culture     Languages Spoken

Products/Service      Geographic Location   Tech Sophistication    Information Sources

Job Title             Social Circles        Professionalism        Service Preference

Level of Experience   Occupation            Require Referrals      Buy based on trends

                                            Awareness of options   Spontaneous

                                            Risk Aversion          Influenced by peers

                                            Loyalty                Relationships

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Market Segmentation and Analysis Tool

  • 1. Ability to Differentiate 10 9 Market Segment Rankings Chart Maturity & Timing 8 Competitive Intensity 7 Australia Corporate 6 5 4 North America Corporate 3 Capabilities Barriers to Entry 2 1 Small Business Sample Segment Strategic & Technical Fit Market Size Undesirable Segment Profitability Growth Rate
  • 2. Highly Competitive Top Priority High North America Corporate Sample Segment Australia Corporate Attractiveness Bubble Size = Market Opportunity Small Business Undesirable Segment Low Segments to Ignore Low Competition Low Competitiveness High
  • 3. Company Size (Revenue) Total Addressable Market (TAM) Canada 100M+ Revenue 5-100M Revenue 0-5M Revenue 2,496 184,953 73,895 2,429,133 International Markets United States 29,054 1,204,493 784,960 For this example, we have selected a fictional company that sells helpdesk Australia software and is looking to target organizations in English-speaking countries 1,495 78,395 69,392 (USA, Canada and Australia) and do further segmentation based on the size of company (annual revenue). This is designed to give you a sample of how you might want to consider setting up your market sizing and segmentation.
  • 4. Company Size (Revenue) Segment Market Segment Sizes 100M+ Revenue 5-100M Revenue 0-5M Revenue 928,247 small businesses in Canada Small Business USA, Canada & Australia North America Corporate International Markets United States Small Business North America 1,420,996 mid-sized and large Corporate corporations in USA & Canada Australia Australia Corporate Australia 79,890 mid-sized and large Corporate corporations in Australia
  • 5. Market Segmentation & Analysis Tool Weighting Scale Competitiveness Market Opportunity Attractiveness Total Ability to Competitive Barriers to Strategic & Maturity & Market Size Growth Rate Profitability Capabilities Differentiate Intensity Entry Technical Fit Timing 15% 15% 20% 10% 15% 5% 10% 5% 5% 100% Ranking Criteria & Definitions: Ability to Differentiate - is there a specific competitive advantage that you can provide to this market? Competitive Intensity - are there few competitors actively engaged in this market segment? Are they weak? Barriers to Entry - are there any major barriers to entry (technology, patents, distribution, etc)? Market Size - how large is the total addressable market? Growth Rate - what is the anticipated growth rate for this segment? Profitability - are profit margins attractive? Strategic & Technical Fit - how aligned is this market opportunity with our strategic direction? Capabilities - do you have the technical capabilities to effectively compete in this market? Maturity & Timing - how mature is this market? Is now the right time to enter?
  • 6. Market Segmentation & Analysis Tool Competitiveness Market Opportunity Attractiveness Ability to Competitive Barriers to Strategic & Maturity & Market Segments Differentiate Intensity Entry Market Size Growth Rate Profitability Technical Fit Capabilities Timing Weighting 15% 15% 20% 10% 15% 5% 10% 5% 5% Australia Corporate 8 8 7 8 9 7 5 4 7 North America Corporate 4 5 8 10 6 8 7 8 6 Small Business 9 6 6 9 8 6 3 5 2 Sample Segment 3 1 4 4 7 5 6 3 8 Undesirable Segment 2 2 2 3 3 3 2 2 3
  • 7. Market Segmentation & Analysis Tool Note: Sort by selecting all cells then click "Data"in the navigation menu and "Sort". You can sort by Segment Score (Largest to Smallest). Market Segments Segment Score Competitiveness Market Opportunity Attractiveness Australia Corporate 7.4 3.8 2.5 1.1 North America Corporate 6.7 3.0 2.3 1.4 Small Business 6.5 3.5 2.4 0.7 Sample Segment 4.3 1.4 1.7 1.2 Undesirable Segment 2.4 1.0 0.9 0.5
  • 8. Market Segmentation & Analysis Tool Demographic (who they are) Psychographic (how they think) Behavioural (what they do) Environment (where they are) B2B B2C B2B B2C B2B B2C B2B B2C Annual Revenue Age Resistance to Change Brand Preferences Website Visits Purchase History Technology Country of Residence # Employees Income Market Focused Price Sensitivity Response to Marketing Where they shop Purchasing Power Political Climate Industry Marital Status Open-Minded/Rigid Conservative/Liberal Purchasing Methods Store preferences Management Style Currency # Locations Education Decision Process Enviro-Friendly Memberships Memberships Purchasing Process Payment Methods Years in Business Family Size Early Adopter Hobbies Internet Usage Internet Usage Purchasing Power Shipping & Receiving Markets Served Gender Growth vs. Static Lifestyle Collateral Consumed Impulsiveness Business Culture Languages Spoken Products/Service Geographic Location Tech Sophistication Information Sources Job Title Social Circles Professionalism Service Preference Level of Experience Occupation Require Referrals Buy based on trends Awareness of options Spontaneous Risk Aversion Influenced by peers Loyalty Relationships