Implementation

IMPLEMENTATION PROCESS EDUCATION GO LIVE POST GO LIVE LESSONS LEARNED IMPLEMENTATION CONTINUING EDUCATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],DATA LOAD ,[object Object],[object Object],[object Object],[object Object],[object Object],PROCEDURAL RECONCILIATION INTERNAL PILOT IMPLEMENT PILOT LESSONS LEARNED CUSTOMER PILOT CUSTOM

PROCEDURAL RECONCILIATION PROCESS FLOW CHART EXECUTE CUSTOMER SURVEY & INTERVIEW ANALYZE DATA RECONCILE OBSERVE, ANALYZE AND FLOW CHART CUSTOMER PROCESSES ,[object Object],REVIEW PROPOSED CUSTOM & PROCESSES WITH CUSTOMER 1. COMPARE SURVEY & INTERVIEW RESPONSES TO ACTUAL 2. CONSIDER INCORPORATION OF DESIRED FUNCTIONS 3. MAKE RECOMMENDATIONS W.R.T. STD. FEATURES, CURRENT PRACTICES, DESIRED RESULTS, & ACCEPTED STANDARDS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CUSTOMER APPROVAL OF CUSTOM AND PROCESSES DELIVER APPROVED CUSTOM & PROCESSES TO EDUCATION FOR PRELIMINARY CURRICULUM DEVELOPMENT CUSTOMER APPROVAL OF PROJECT PLAN (INCLUDING PILOT PLAN) REVISE PROJECT PLAN ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CUSTOM PROCESS FLOW CHART DELIVER CUSTOM TO INTERNAL PILOT SOFTWARE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CUSTOMER APPROVAL RECEIVE APPROVED CUSTOM SPECIFICATION RESOURCE REQUIREMENT SCHEDULE -PROJECT SCHEDULE -BUDGET QUALITY ASSURANCE PROGRAM CUSTOM DETAILED DESIGN CODING INITIAL TESTING DESIGN AND DETAIL SPECIFICATION

INTERNAL PILOT PROCESS FLOW CHART RECEIPT OF APPROVED CUSTOMER PROCESSES CONFIGURE SYSTEM ENVIRONMENT LOAD VALIDATED DATA SAMPLE (FROM DATA LOAD PROCESS) INTO PILOT & VERIFY RUN INTERNAL PILOT IMPLEMENT LESSONS LEARNED & VERIFY CORRECTIVE ACTION DELIVER SOFTWARE TO CUSTOMER PILOT DEVELOP INTERNAL PILOT SCHEDULE RUN INTERNAL PILOT FUNCTIONS PER SCHEDULE COMPLETE FUNCTION CHECKLIST VALIDATION NOTE: FUNCTION CHECKLIST INCLUDES SUCH THINGS AS FUNCTIONS, FIELDS, PROCESSES, DOCUMENTS (CONTENT & LAYOUT) & RESULTS (INCLUDING CALCULATIONS) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],RECEIVE & INTEGRATE CUSTOM WITH INTERNAL PILOT SOFTWARE SET UP PILOT SOFTWARE WITH CORRECT PARAMETERS ,[object Object],[object Object],[object Object],[object Object],[object Object]

BRING IN SOFTWARE SET UP CUSTOMER PILOT DATABASE CONFIGURE HARDWARE & OPERATING SYSTEM Q. A. CUSTOMER PILOT PROCESS FLOW CHART INSTALL INTERNAL PILOT SOFTWARE ON CUSTOMER SITE EDUCATE CLIENT ON SOFTWARE & PROCESSES (“TRAIN-THE- ADVOCATE”) RUN CUSTOMER PILOT COLLECT OUTSTANDING ISSUES DEVELOP PILOT SCHEDULE RUN PILOT FUNCTIONS PER SCHEDULE COMPLETE FUNCTION CHECKLIST VALIDATION CUSTOMER SATISFACTION APPROVAL OF PILOT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CUSTOMER PILOT LESSONS LEARNED IMPLEMENTATION PROCESS FLOW CHART RECEIVE CUSTOMER PILOT OUTSTANDING ISSUES PRIORITIZE WITH CUSTOMER & ESTABLISH ACTION PLAN INSTITUTE CUSTOMER STATUS REPORTING NOTE: THIS INCLUDES CUSTOMER APPROVAL OF CLOSED ISSUES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EXECUTE ACTION PLAN INCORPORATE LESSONS LEARNED INTO EDUCATION CURRICULUM RE-PILOT “ HARD SPOTS” AS NECESSARY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

EDUCATION PROCESS FLOW CHART RECEIVE CUSTOM & PROCESSES FROM PROCEDURAL RECONCILIATION DEVELOP CUSTOMER SPECIFIC TRAINING FOR CUSTOM PORTION & CUSTOMER PROCESSES TAILOR STANDARD MATERIAL TO CUSTOMER DEVELOP TRAINING SCHEDULE EXECUTE TRAINING ISSUE CUSTOMER SATISFACTION SURVEY NOTE: WE NEED TO CONSIDER BOTH SHORT TERM & LONG TERM EDUCATION FACILITATE TRAINING DATABASE SET UP (DEPENDENT UPON CUSTOMER PILOT) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INCORPORATE CUSTOMER SATISFACTION SURVEY FEEDBACK INTO STANDARD MATERIAL

DATA LOAD PROCESS FLOW CHART RECEIVE EXISTING FILE LAYOUTS DETERMINE WHICH DATA ELEMENTS ARE TO BE CONVERTED RECONCILE OLD SYSTEM DATA ELEMENTS TO THE NEW SYSTEM DATA ELEMENTS DEVELOP DATA LOAD PROCEDURES & METHODS DEVELOP DATA LOAD SCHEDULE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],NOTE: CONSIDER QUICK LOAD ROUTINES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TRANSFER SAMPLE TO INTERNAL PILOT VALIDATE LOADED DATA POPULATION ,[object Object],[object Object],[object Object],[object Object],EXECUTE DATA LOAD VALIDATE SAMPLE EXECUTE DATA LOAD SAMPLE

RECEIVE INITIAL TRANSACTION DATA FROM DATA LOAD SCHEDULE GO LIVE PROCESS FLOW CHART DEVELOP GO LIVE SCHEDULE & TRANSACTION DATA VALIDATION CHECK POINTS (W.R.T. DATA LOAD SCHEDULE) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EXECUTE VALIDATION CHECKS POINTS CUSTOMER SATISFACTION SURVEY TO EXPOSE LATENT COMPLAINTS BEGIN TRANSACTION PROCESSING ACCORDING TO TRANSITION PROCEDURES DEVELOP TRANSITION PROCEDURES

POST-GO LIVE LESSONS LEARNED IMPLEMENTATION PROCESS FLOW CHART COLLECT ANY REMAINING ISSUES PRIORITIZE WITH CUSTOMER & ESTABLISH ACTION PLAN INSTITUTE CUSTOMER STATUS REPORTING NOTE: THIS INCLUDES CUSTOMER APPROVAL OF CLOSED ISSUES EXECUTE ACTION PLAN ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CONTINUING EDUCATION PROCESS FLOW CHART DELIVERABLES MEASURES CHECKS RECEIVE PROPOSED ADVANCED EDUCATION REQUEST FROM ACCOUNT MANAGER DEVELOP EDUCATION PLAN & QUOTE CUSTOMER APPROVAL OF EDUCATION PLAN TAILOR ADVANCED EDUCATION CURRICULUM FOR CUSTOMER EXECUTE EDUCATION PLAN ISSUE CUSTOMER SATISFACTION SURVEY INCORPORATE CUSTOMER SATISFACTION SURVEY FEEDBACK INTO STANDARD MATERIAL

Implementation

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