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Sell or Go Home
Strategies for Finding Customers, Winning
Their Business and Keeping Them for Life
By
Dave Ruberto
DaveRuberto
Who Am I?
• Co-founder, Eight Eleven
• Founder, Longevity
• Co-founder, eFlex CMS
• Co-founder, Philly Startup Leaders
• Featured Speaker and Mentor, Lean Startup Machine
• Advisory Board Member, Side Arts
• Advisory Board Member, Points.ly
• Advisory Board Member, Art Institute of Philadelphia
• Entrepreneur in Residence, Corzo Center
• Mentor to many Philadelphia startup companies
2
Dave Ruberto
Why You Are Here
• You’re building a small business in the local creative or
tech economy
• You want to find out what you need to know to help your
company grow and sustain
• You need practical advise you can put to work in your
company, today
3
Dave Ruberto
What's The Deal With “Sell or Go Home”?
4
Option A: Option B:
Dave Ruberto
Before We Start…
• How many are online/digital marketing professionals?
• How many are running their own business?
• How many want to run their own business?
• How many sell their product online (Ecomm)?
• How many offer digital marketing services to their clients or customers?
• How many are SEM experts?
• How many are SEO experts?
• How many are direct marketing experts?
• How many are lead gen marketing experts?
• How many are already marketing online and are here to learn how to
target and market smarter, for better ROI?
5
Dave Ruberto
Part VI: Sell or Go Home
• Online Marketing
Strategies
• Where do YOU want to
start?
• Note: We may only have
time for 3 of the 5…
6
• Building a Financial Model
• Basics of “Google Traffic
Estimator”
• SEO
• SEM: Display, Keyword
• Email Marketing
Dave Ruberto
Building a Basic Financial Model
• How many have built a financial model that accounts for
variables, constants and calculates projected ROI, prior
to launching an online marketing campaign?
• Who can tell me: What variable and constants do you
need to work with to build a basic financial model for
online marketing? (You can pick: SEO, SEM, Email, etc.)
• Who is currently calculating their “customer lifetime
value”?
• What variables do you need to calculate customer
lifetime value?
7
Dave Ruberto
Building a Basic Financial Model (SEM example)
• Variables:
– Key term
– Monthly impressions
– Monthly clicks
– Average monthly conversion from traffic to lead
– Conversion of leads that respond to
sales/marketing
– Average monthly “close” / sales conversion
– Average revenue per transaction
– Cost per click
• Calculated/Achieved:
– Monthly traffic volume to Website
– Revenue + recurring
– ROI
8
Who can tell me what’s missing?
Dave Ruberto
Building a Complete Financial Model
• Customer cohort analysis
• Purchase trends by:
– Time of day
– Season
– Day of week
– Type of device
– Type of operating system
– Geographic location
– (Lots more)
• Campaign creative breakdown (A/B)
• “Average” tells an incomplete story; calculate for the curve –
what does your “bell” look like and where is the revenue
potential? 9
Dave Ruberto
Example
10
%ofRevenuesRepresentedbyCustomers
All Customers that Buy Your Product
Dave Ruberto
11
Note: I can send this to you!Dave Ruberto
Basics of Google Traffic Estimator
• Who can tell me what you can use Google Traffic
Estimator for?
• Are any of those of particular interest to people to discuss
further?
12
Dave Ruberto
Basics of Google Traffic Estimator
13
Dave Ruberto
14
Dave Ruberto
Organic VS Paid
15
Dave Ruberto
SEO
• Who can tell me how on-page SEO works?
• Who can tell me how off-page SEO works?
16
Dave Ruberto
On-Page SEO Elements
17
#2
Page Title
Domain
H1
Body Content
Alt TextFile SizeFile Name Captions
Dave Ruberto
18
Importance of Domain Name: On-Page SEO Elements
#1
We reached #1 by
pointing one (1!) quality
link from another Web
property to this domain
with the text “Law Firm
Marketing Philadelphia”
We reached #1 by
pointing one (1!) quality
link from another Web
property to this domain
with the text “Law Firm
Marketing Philadelphia”
Dave Ruberto
On-Page SEO
19
Who can fill in the blank:
Content is:
Dave Ruberto
Content is King
• Who can tell me why?
– Content is Food
– Google is Hungry
– Give Google a Reason to Come Back to You
20
Dave Ruberto
21
How Off-Page SEO Works: Popularity Contest
http://nyti.ms/10TbeoJ
Bob: Photographer
Mary: Jeweler
Jill: Classical Composer
?
Dave Ruberto
SEO Link Building
• Hypothetical situation: Socks.com
– They sell: green socks, yellow socks, blue socks, striped
socks, argyle socks, ankle socks, knee high socks (etc.)
• Who can tell me:
– If a blogger were to write an article on their blog, and in that
blog article, reference your Website, how could/should a link
be structured and where should it link to?
– (we can whiteboard this if need be)
22
Dave Ruberto
SEM: Display / Keyword
• What are some elements of a formula for a successful
online advertising campaign?
23
Dave Ruberto
24
AdAd
Quality
Quality
Success!
Targeting RelevanceTargeting Relevance Cost Per ImpressionCost Per Impression Cost Per ClickCost Per Click
ConversionConversionRevenue / TransactionRevenue / TransactionLifetime ValueLifetime ValueContinual Measuring
and Optimization
Continual Measuring
and Optimization
Online Advertising Recipe for Success
& Remember!
A/BA/B A/BA/B
Dave Ruberto
25
Online Advertising A/B Testing Success Story
Dave Ruberto
26
Your Key to the City Success Story
Pre-Roll Hopstop NYC Go Pandora Weatherbug
Industry
Average CTR
Low .04%
High .08%
Prior
Campaign
Averages
High 0.2% - 0.4%
Our
Campaign
Low 0.86% 0.17% 0.17% 5.5% 0.26%
 A/B Testing 
High 1.57% 0.26% 0.27% 6.0%!!! 0.29%
Revenue
Increase
1% !!!
Dave Ruberto
Email Marketing
• What are some elements of a formula for a successful
email marketing campaign?
27
Dave Ruberto
28
List Building &
Segmentation
List Building &
Segmentation
Quality
Quality
Success!
Targeting RelevanceTargeting Relevance Quality Content &
Delivery
Quality Content &
Delivery
Cost Per ClickCost Per Click
ConversionConversionRevenue / TransactionRevenue / TransactionLifetime ValueLifetime ValueContinual Measuring
and Optimization
Continual Measuring
and Optimization
Email Marketing Recipe for Success
& Remember!
A/BA/B A/BA/B A/BA/B
Dave Ruberto
29
Email Marketing A/B Testing Success Story
A
B
Dave Ruberto
30
Email Marketing A/B Testing Success Story
B
Conversion UP XX%
Revenue Per Transaction
UP XX%
Thank You !!!
31
Dave Ruberto

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Dave Ruberto - Online marketing presentation

  • 1. Sell or Go Home Strategies for Finding Customers, Winning Their Business and Keeping Them for Life By Dave Ruberto DaveRuberto
  • 2. Who Am I? • Co-founder, Eight Eleven • Founder, Longevity • Co-founder, eFlex CMS • Co-founder, Philly Startup Leaders • Featured Speaker and Mentor, Lean Startup Machine • Advisory Board Member, Side Arts • Advisory Board Member, Points.ly • Advisory Board Member, Art Institute of Philadelphia • Entrepreneur in Residence, Corzo Center • Mentor to many Philadelphia startup companies 2 Dave Ruberto
  • 3. Why You Are Here • You’re building a small business in the local creative or tech economy • You want to find out what you need to know to help your company grow and sustain • You need practical advise you can put to work in your company, today 3 Dave Ruberto
  • 4. What's The Deal With “Sell or Go Home”? 4 Option A: Option B: Dave Ruberto
  • 5. Before We Start… • How many are online/digital marketing professionals? • How many are running their own business? • How many want to run their own business? • How many sell their product online (Ecomm)? • How many offer digital marketing services to their clients or customers? • How many are SEM experts? • How many are SEO experts? • How many are direct marketing experts? • How many are lead gen marketing experts? • How many are already marketing online and are here to learn how to target and market smarter, for better ROI? 5 Dave Ruberto
  • 6. Part VI: Sell or Go Home • Online Marketing Strategies • Where do YOU want to start? • Note: We may only have time for 3 of the 5… 6 • Building a Financial Model • Basics of “Google Traffic Estimator” • SEO • SEM: Display, Keyword • Email Marketing Dave Ruberto
  • 7. Building a Basic Financial Model • How many have built a financial model that accounts for variables, constants and calculates projected ROI, prior to launching an online marketing campaign? • Who can tell me: What variable and constants do you need to work with to build a basic financial model for online marketing? (You can pick: SEO, SEM, Email, etc.) • Who is currently calculating their “customer lifetime value”? • What variables do you need to calculate customer lifetime value? 7 Dave Ruberto
  • 8. Building a Basic Financial Model (SEM example) • Variables: – Key term – Monthly impressions – Monthly clicks – Average monthly conversion from traffic to lead – Conversion of leads that respond to sales/marketing – Average monthly “close” / sales conversion – Average revenue per transaction – Cost per click • Calculated/Achieved: – Monthly traffic volume to Website – Revenue + recurring – ROI 8 Who can tell me what’s missing? Dave Ruberto
  • 9. Building a Complete Financial Model • Customer cohort analysis • Purchase trends by: – Time of day – Season – Day of week – Type of device – Type of operating system – Geographic location – (Lots more) • Campaign creative breakdown (A/B) • “Average” tells an incomplete story; calculate for the curve – what does your “bell” look like and where is the revenue potential? 9 Dave Ruberto
  • 11. 11 Note: I can send this to you!Dave Ruberto
  • 12. Basics of Google Traffic Estimator • Who can tell me what you can use Google Traffic Estimator for? • Are any of those of particular interest to people to discuss further? 12 Dave Ruberto
  • 13. Basics of Google Traffic Estimator 13 Dave Ruberto
  • 16. SEO • Who can tell me how on-page SEO works? • Who can tell me how off-page SEO works? 16 Dave Ruberto
  • 17. On-Page SEO Elements 17 #2 Page Title Domain H1 Body Content Alt TextFile SizeFile Name Captions Dave Ruberto
  • 18. 18 Importance of Domain Name: On-Page SEO Elements #1 We reached #1 by pointing one (1!) quality link from another Web property to this domain with the text “Law Firm Marketing Philadelphia” We reached #1 by pointing one (1!) quality link from another Web property to this domain with the text “Law Firm Marketing Philadelphia” Dave Ruberto
  • 19. On-Page SEO 19 Who can fill in the blank: Content is: Dave Ruberto
  • 20. Content is King • Who can tell me why? – Content is Food – Google is Hungry – Give Google a Reason to Come Back to You 20 Dave Ruberto
  • 21. 21 How Off-Page SEO Works: Popularity Contest http://nyti.ms/10TbeoJ Bob: Photographer Mary: Jeweler Jill: Classical Composer ? Dave Ruberto
  • 22. SEO Link Building • Hypothetical situation: Socks.com – They sell: green socks, yellow socks, blue socks, striped socks, argyle socks, ankle socks, knee high socks (etc.) • Who can tell me: – If a blogger were to write an article on their blog, and in that blog article, reference your Website, how could/should a link be structured and where should it link to? – (we can whiteboard this if need be) 22 Dave Ruberto
  • 23. SEM: Display / Keyword • What are some elements of a formula for a successful online advertising campaign? 23 Dave Ruberto
  • 24. 24 AdAd Quality Quality Success! Targeting RelevanceTargeting Relevance Cost Per ImpressionCost Per Impression Cost Per ClickCost Per Click ConversionConversionRevenue / TransactionRevenue / TransactionLifetime ValueLifetime ValueContinual Measuring and Optimization Continual Measuring and Optimization Online Advertising Recipe for Success & Remember! A/BA/B A/BA/B Dave Ruberto
  • 25. 25 Online Advertising A/B Testing Success Story Dave Ruberto
  • 26. 26 Your Key to the City Success Story Pre-Roll Hopstop NYC Go Pandora Weatherbug Industry Average CTR Low .04% High .08% Prior Campaign Averages High 0.2% - 0.4% Our Campaign Low 0.86% 0.17% 0.17% 5.5% 0.26%  A/B Testing  High 1.57% 0.26% 0.27% 6.0%!!! 0.29% Revenue Increase 1% !!! Dave Ruberto
  • 27. Email Marketing • What are some elements of a formula for a successful email marketing campaign? 27 Dave Ruberto
  • 28. 28 List Building & Segmentation List Building & Segmentation Quality Quality Success! Targeting RelevanceTargeting Relevance Quality Content & Delivery Quality Content & Delivery Cost Per ClickCost Per Click ConversionConversionRevenue / TransactionRevenue / TransactionLifetime ValueLifetime ValueContinual Measuring and Optimization Continual Measuring and Optimization Email Marketing Recipe for Success & Remember! A/BA/B A/BA/B A/BA/B Dave Ruberto
  • 29. 29 Email Marketing A/B Testing Success Story A B Dave Ruberto
  • 30. 30 Email Marketing A/B Testing Success Story B Conversion UP XX% Revenue Per Transaction UP XX%