Process mining introduction based on examples with Disco, a process mining tool of Fluxicon.

1. Process Mining Intro
Email: dafnal@nool.co.il
Dafna Levy Phone: +972 (0)54-6881739

2. Challenges
Business processes:
• Need to be customer
centric (quality, speed,
reducing contacts)
• Need to be efficient
(costs, reducing waste)
2

3. Typical Situation
Ideal Process
Process Reality
3

4. Root Causes
Subjectivity Everyone sees only a part
Exceptions Poor visibility
4

5. Process
mining can
help by ...
5

6. Leveraging IT Data
When processes are
supported by IT
Detailed logs record:
• Executed activities
• When
• By whom
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7. Data Requirements
Process Instance or
1
Case identifier
Status or Activity
2 attribute (process
step)
One timestamp for
3
status change, start or
completion of activity

8. Process Mining
Extract ‘As-is’ process
from existing IT data
Advantages:
• Objective (fact-based)
• Quick (automated)
• Complete (all variations)
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9. Process Mining
Project
• Determine • Via DB • Analyze ‘As- • Present results
questions administrator is’ process (e.g., report,
• Process • CSV file or • Answer presentation,
scope database questions workshop etc.)
• Which IT extract
systems

10. Purchasing Process
Planned Actual Process
Process 6 days (up to 48
Goal: 3 days days)
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11. Benefits (1)
Enables Waste Visibility
• Hidden Activities

12. Benefits (1)
Enables Waste Visibility
• Idle times in process

13. Benefits (1)
Enables Waste Visibility
• Animation reveals
bottlenecks & repetitions

14. Benefits (2)
Verify compliance regarding the approved and
official process flow
• Visual Comparison
• Explicit checks:
• - Existing model
• - Rules

15. Benefits (2)
Discover compliance issue
• Skipped activities

16. Benefits (2)
Segregation of duties
• Violation of the
4-eyes rule

17. Benefits (3)
Social collaboration patterns

18. Benefits (3)
Comparing employees
performance

19. Benefits
• Get objective picture of actual processes
• Discover waste (to improve quality and
cost)
• Monitor effects of process changes
• Verify that rules and prescribed processes
are followed in reality
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20. When not applicable?
• Completely manual processes (no data
available)
• Data is known not to be trustworthy (does
not represent the real process)
• Problems that need to be solved are not
related to the process
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21. Contact
Fluxicon Email: anne@fluxicon.com
Phone: +31-62-4364201
Web: http://fluxicon.com
Dafna Levy Email: dafnal@nool.co.il
Phone: +972 (0)54-6881739