The document discusses transforming IT through a focus on quality, stewardship, and innovation (QSI). It emphasizes that IT transformation must start with the CIO assessing their mission and ensuring IT strategy and tactics support business needs by driving QSI. This includes focusing time on the three pillars, leveraging people and programs to fulfill the mission, and creating a balanced and mission-driven approach to managing IT as a service through principles like centralized management, iterative methodologies, and transformational management.

1. Transforming IT Boston CIO Roundtable, April 6, 2011 By Craig A. Hockenbrough, PMP

2. Agenda What is Transformation? The CIO Connection (IT’s All About You!) QSI – The 3 Pillars of Excellence Leveraging Transformation Agents Use IT or Lose IT

3. Word Association Traditional Legacy Value Partner Leadership Change IT Transformation Must Begin At The Top …With You, the CIO

4. The CIO Connection –Ask Yourself… What do you think the CEO wants from IT? Whom does she count on to make IT happen? Whom do you depend on to deliver? How do you communicate the need? What do you think about? How do you spend your time? What is your Mission? “Transformation” MeansGoing Beyond Your Form

5. Understanding Your Mission What’s Your Mission? What Does It Mean To You? How Will You Get There? Example (BJ’s IT Mission): “Implement Technology Solutions For Business Agility “

6. Your Success Depends On Managing 3 Pillars of Excellence Quality Stewardship Innovation

8. Example: VMO / Global Sourcing

9. Leverage Yourself Through QSI: People & Programs As a Leader, you Leverage Yourself through: Organization Structure Programs & Initiatives Technology Strategy Business Alignment Transformation comes from driving QSI throughout IT Develop Mission To Support the Business Incorporate a balanced QSI into Strategy & Tactics Programs & People are implemented and tasks focused in line with QSI objectives

10. Fulfilling Your Mission

11. Exercise: Fulfilling Your Mission What do my business leaders want from IT? What is my #1 Objective in IT? Currently, what is my primary strategy to accomplish that objective? What is the QSI of that strategy?

13. R&D

14. Innovation Teams

15. Business Teams

16. Programs

17. Six Sigma

18. Virtualization

19. Mobility

20. (X)aaSQuality Organization QA / Testing Business Process PMO Programs Six Sigma TQM BPR Technology Initiatives Stewardship Organization EA Operations Infrastructure VMO App Support Programs Life Cycle Mgmt Vendor Rationalization Legacy Transformation HR Management Global Sourcing

21. Example: Club InnovationOpportunity Summary Implement Technology Solutions For Business Agility in Clubs by Evaluating ideas from team members Actively looking for areas to improve Club efficiency Leveraging technology combined with improved processes to improve business performance Partner IT with existing initiatives, e.g. EASY Committee Buddy Clubs Join or build direct communication channels to Clubs Infuse “Continuous Improvement” mind-set at H.O. and Field

22. Example: Club InnovationBusiness Concept Employ basics of quality improvement and quality control methods such as Define, Measure, Analyze, Improve, Control Value Analysis by Teams Leverage existing technologies first Combine process improvement and team member skills with technology for a holistic approach “Excellent firms don't believe in excellence – only in constant improvement and constant change.” Tom Peters

23. Example: Club Innovation Resource Requirements Technology requirements Leverage what we have Buy before we build Low Tech and Process Reengineering before Hi Tech Personnel requirements Build additional capacity into applicable teams Available on demand…not dedicated Resource requirements Up-front investment in “Discovery” and opportunity analysis Go-forward only when Solid business case with measurable ROI is established Business priority and delivery capacity is in line

24. The Success Pipeline Execute (Plan, Deliver and Measure) Assess (Evaluate & Prioritize) Discover (Ideas & Needs)

25. Quality – Transformational Approach Centralized Management of Shared Services (PMO, VMO, BPM, QMS) Iterative and Scalable Methodologies Build-In Quality Up Front (Pay me now or pay me later)

26. Stewardship– Transformational Management Design IT as a Service Model Know your customer (internal & external) Source the service universally (who’s the best?) Consider Service Catalogs (ITIL) Run IT as a Business Change TCO into TVO (Total Value of Ownership) Have a plan and execute the plan (e.g. Road Map & EA) Improve IT through People Drive ownership & accountability (Leadership Training) Align objectives throughout the organization (Performance Management) Reward performance, not tenure Build effective communication (speed, accuracy, response) Leverage knowledge (social media, knowledge bases, mentoring)

27. Innovation – Transformational Catalysts Focus on Driving Customer Interaction Relationship and Positive Experience Ease of Transaction Clear Process Ownership Everybody Sees, Everybody Innovates Starts at the Top Culture Catalysts (Exploration, Creativity, and Safety)

28. Use IT or Lose IT Create Balanced QSI You and Your IT Organization Know Mission, Strategy, and Tactics Mission driven by business needs Strategy fits your culture, stakeholders, assets and liabilities Tactics includes structure, programs and policies Evaluate All Technology and Business Trends or Opportunities based on 1 & 2