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A Real Time Online Delphi Decision System, V 2.0: Crisis Management Support during Extreme EventsA module contribution to  1 Connie White       Murray Turoff      Roxanne Hiltz   Jacksonville State University                      New Jersey Institute of Technology  Jacksonville, Alabama, USA                                      Newark, New jersey, USA
http://demo.sahanapy.org 2 How to make better decisions managing disasters
Lithia Springs, Georgia, 2009WICKED PROBLEMS Chaos  Time Critical  High Stress  Information Overload  Lack of Resources    Lack of Information Situational Assessment Uncertainty  Need Feedback   Congested Quarters  Disorganization  Who’s In Charge? 3
How to organize, manage and prioritize all risk? 4
Present Working Environment Internet Access  Browser – pc or smart phone  Collaboration Collective Intelligence 5
Dynamics of Group Membership Not all members have to participate in order for results to be ongoing, real time and reflected. System can be used by members anytime  System can be used from anywhere there is the Internet and a browser- Android phone Moderator can change who is in the group and modify the individual’s privileges. 6
Delphi Technique Characteristicsanonymity                   feedback          single group calculation 7
Designed System based on Delphi Technique Anonymity Voting is anonymous Item creation is anonymous Individual input results in a single group opinion Users enter opinions as independent ranked list Sub-item selection, muddling through Feedback Scale of results Visual Interpretation of the data – Comparative Judgment yields more precise representation of expert’s opinion and group’s opinion Forum Discussion Interaction between crisis managers Provides more information Exposes and resolves ambiguities Exposes and focuses on true uncertainties for input	 Reduces information overload 8
Constructs 9
Design Science Research1st Iteration: Campus Threat Assessment Agreement 10
Severe Weather Top Threat Central Alabama 11
Agreement and Disagreement 12
13 Design Science Research2ndIteration: Top Excuses Why Students Miss Midterms
Version 2.0: Five Tools Provided Problem Management Add New View Existing Add members Solution List  Generation  Select subgroup of items for consideration Voting Input expert opinion through paired comparison Visual Scale   quick interpretation of data providing more information due to distance between alternatives Unique Group Creation 4 Roles Supported: moderator, contributor, guest, participant 14
Problem Management Tool 15
Solution List Generation Tool 16
Item Selection: Muddling Through 17
Voting Tool: paired comparisons 18
Reasons behind usingPaired Comparisons for Voting High stress Information overload Memory capacity Sleep deprivation Paired Comparisons provide a more accurate reflection of the expert’s opinion with > 7 items in current memory. 19
Scale of ResultsThurstone’s Law of Comparative Judgment 20
Thurstone’s Law of Comparative Judgment Visual interpretation of information reduces information overload, quicker to interpret Better than a priority ranked list of equal intervals in that each solution is in proximity to the other solutions indicating ‘how much more’ one solution is preferred to another by the group. 21
Groups and MembershipRoles 22
Using Experts Decreases Uncertainty   23
Need Practitioner’s Input Need Large Groups of Experts to Test System Can this be used during any phase of EM? Mitigation Preparedness  Response Recovery What exercises/problem types should be used to test the system? 24
Future Modifications  25 ,[object Object]
Reduce total number of paired comparisons

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How to Make Better Decisions Managing Disasters: Delphi Decision Maker - Real Time, Online Collaboration

  • 1. A Real Time Online Delphi Decision System, V 2.0: Crisis Management Support during Extreme EventsA module contribution to  1 Connie White Murray Turoff Roxanne Hiltz Jacksonville State University New Jersey Institute of Technology Jacksonville, Alabama, USA Newark, New jersey, USA
  • 2. http://demo.sahanapy.org 2 How to make better decisions managing disasters
  • 3. Lithia Springs, Georgia, 2009WICKED PROBLEMS Chaos Time Critical High Stress Information Overload Lack of Resources Lack of Information Situational Assessment Uncertainty Need Feedback Congested Quarters Disorganization Who’s In Charge? 3
  • 4. How to organize, manage and prioritize all risk? 4
  • 5. Present Working Environment Internet Access Browser – pc or smart phone Collaboration Collective Intelligence 5
  • 6. Dynamics of Group Membership Not all members have to participate in order for results to be ongoing, real time and reflected. System can be used by members anytime System can be used from anywhere there is the Internet and a browser- Android phone Moderator can change who is in the group and modify the individual’s privileges. 6
  • 7. Delphi Technique Characteristicsanonymity feedback single group calculation 7
  • 8. Designed System based on Delphi Technique Anonymity Voting is anonymous Item creation is anonymous Individual input results in a single group opinion Users enter opinions as independent ranked list Sub-item selection, muddling through Feedback Scale of results Visual Interpretation of the data – Comparative Judgment yields more precise representation of expert’s opinion and group’s opinion Forum Discussion Interaction between crisis managers Provides more information Exposes and resolves ambiguities Exposes and focuses on true uncertainties for input Reduces information overload 8
  • 10. Design Science Research1st Iteration: Campus Threat Assessment Agreement 10
  • 11. Severe Weather Top Threat Central Alabama 11
  • 13. 13 Design Science Research2ndIteration: Top Excuses Why Students Miss Midterms
  • 14. Version 2.0: Five Tools Provided Problem Management Add New View Existing Add members Solution List Generation Select subgroup of items for consideration Voting Input expert opinion through paired comparison Visual Scale quick interpretation of data providing more information due to distance between alternatives Unique Group Creation 4 Roles Supported: moderator, contributor, guest, participant 14
  • 18. Voting Tool: paired comparisons 18
  • 19. Reasons behind usingPaired Comparisons for Voting High stress Information overload Memory capacity Sleep deprivation Paired Comparisons provide a more accurate reflection of the expert’s opinion with > 7 items in current memory. 19
  • 20. Scale of ResultsThurstone’s Law of Comparative Judgment 20
  • 21. Thurstone’s Law of Comparative Judgment Visual interpretation of information reduces information overload, quicker to interpret Better than a priority ranked list of equal intervals in that each solution is in proximity to the other solutions indicating ‘how much more’ one solution is preferred to another by the group. 21
  • 23. Using Experts Decreases Uncertainty 23
  • 24. Need Practitioner’s Input Need Large Groups of Experts to Test System Can this be used during any phase of EM? Mitigation Preparedness Response Recovery What exercises/problem types should be used to test the system? 24
  • 25.
  • 26. Reduce total number of paired comparisons
  • 28. What changes need to be made so that this will work in the real world?
  • 29.