2. Respect for patient’s values, preferences and expressed needs
Empathy and understanding for their circumstances, fears,
hopes, psychological state.
All aspects of the patient and families needs, psychological,
physical and social should be taken into account and seen as a
whole to provide the best care possible.

4. In a minute, life changes for a patient and their family. It goes from life
as they know it to one filled with doctors, hospital beds and waiting
rooms, frightening tests and medical decisions . Their world and lives
have been turned upside down, sometimes forever. They are most
often feeling scared, worried, confused, sad or a combination of these
and other emotions. Many times they have no one to express this to.

5. Whether the patient is a young
child with an injury, a person
midlife facing a chronic illness or
an elderly person with a physical
or cognitive decline, it can be a
traumatic experience to be in the
hospital.
Every patient is in need of
Caregivers that give comfort,
understanding, physical and
emotional support.
They need someone to not only
take the time to care for their
physical needs but for their whole
self.

6. Patients have a lot of time to think and worry
Often their health care team are the only
people they talk to for hours or days at a
time.
They need more than just to have their tests
run and blood taken, they need a kind word
and listening ear.

8. PATIENTS NEED:
A LISTENING EAR A KIND HEART
A GOOD LAUGH A WARM SMILE
A DRINK OF WATER SOMEONE TO SHARE A STORY WITH
A PERSON TO LISTEN TO THEIR FEARS
A QUESTION ANSWERED THAT THEY ALWAYS FORGET TO ASK

9. You are a health care provider but YOU CAN BE MORE
BE ONE:
GIVE YOUR TIME AND YOUR EAR
SHOW YOU CARE DONATE YOUR SMILE
TODAY