Cloudera's predictive and proactive support provides customers with the broadest global coverage and deepest expertise. A dedicated global support team uses sophisticated analytics across multiple clusters to prevent issues before they occur. The team also provides technical guidance based on performance patterns and proactively monitors customer systems for issues. This predictive approach is complemented by reactive support when issues do occur, addressing incidents rapidly and making configuration recommendations. Customers benefit from fewer disruptions, improved performance, and a voice into Cloudera's roadmap and Apache community projects.