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University Teamwork Platform
Empathy Maps
University Students – Empathy Map
2
▪ Good grades ▪ Stressed ▪ Passing exams ▪ Succeed in oral presentation
▪ Worried about his future job ▪ “I have to check too many platforms” ▪ Too much information
▪ Frustrated because of spending more time scheduling and meeting rather than researching or studying
▪ Ambitious, aspiration to succeed “I want to be a entrepreneur!”
▪ “I want to meet new people
and make new friends”
▪ “I have to work with
a lot of different
people.”
leadteam
20 03 2014
1
Sharing
University Student
▪ Competitive university students
▪ Exigent teachers
▪ University staff
▪ International students
▪ Labour market in crisis
▪ Teamwork and friends notifications on FB
▪ E-mails
▪ Files shared on DB
▪ A lot of students not knowing the deadlines
▪ Not customized university platform
▪ Worst grades in teamwork
assignments than in the
individuals.
▪ “It is important for your career
to develop your team-working skills.”
▪ “Does everybody have a team?”
▪ “Are you available on Monday at 2 for the
group meeting?” “No, I’m not. Bur I am on
Wednesday at 4!”
▪ “When do we have to deliver the assignment?”
▪ “Did you see my comments?”
▪ “Can you give me some feedback?”
▪ “Could you put it on Drop Box?”
▪ Replying on Facebook
▪ Keeping track of the discussions ▪ “Could you add me on Facebook, please”
▪ “I’ll upload my work on GoogleDrive”
▪ “Sorry, I haven’t finished my part, I’m working on It” ▪ “Check if the grades are out”
▪ (To his parents) “I work a lot!” (But actually he parties a lot)
▪ Time consuming ▪ Fights between team members
▪ Inefficiency ▪Failure ▪ Difficulties to track other’s work
▪ Saving time ▪ Learning ▪ Free time ▪Efficiency
▪ Make life easier ▪ Social and personal satisfaction
John
▪ 22 Single Irish guy
▪ Master in BA Student
▪ Medium-high income
▪ Erasmus in France
▪ Internship
experience
University Students - Personas
3
Grade-conscious, plays in a football team and likes to go out drink Guinness and
watch rugby with friends
Solving problems Researching on the internet (“Googling-it”) and asking his friends
and relatives
Communicates Whatsapp, Sms, Facebook inbox/group and e-mail
Major pains no Wi-Fi or no battery (no connection to the world), having many
meetings on hold (can’t program schedule), constant notifications and spamming
(can’t keep track of comments), no one responding in Facebook Group
Personal objective maintain a balance between family and work, coach football to
kids , travel and have international experiences
Profesional Objective International Career - CEO of MNE, start own business linked
to ecological sustainability and become a Business Angel
DIGITAL DEPENDANT
John, Irish
22 years old Business Administration Student
International Experience in France
Work Experience in start-up internships
John’s Day to Day
4
7 am – Wake Up! Get ready until 7:30
“Smartphone full of battery”
20 min. of Public Transportation to University
7:50 am - Coffee Time with friends
8 am - Class starts
Until 9:30 am theoretical part
15 min. break
Until 11 am group discussions and
presentations
11 am – 2 hour group meeting starts
1 pm - Lunch with his team at University snack bar
2 pm – 2h group meeting planned in the University
4 pm - Public transportation with an Mp3 player
4:20 pm - relax listen to music, check Facebook
and 9gag
5pm-7pm - individual work, searches online, writes
paper on word, upload his work on Dropbox. Sees the
work of the others to give feedback and comment
8 pm - dinner with his flatmates
9 pm – 1h30 football training
11 pm - back home and watches series
12pm – bed time!
During this day: he took 3 coffee, he checked 30 times his
mails, spent 2 hours on Facebook to check, like and comment;
he sent 20 sms; sent 50 whatsapp messages, interacted with
40 different people from 8 different countries => 8 hours of
TeamWork: 50% of the day University Students
Universities – Empathy Map
5
▪ Moodle is not very efficient
▪ Lot of improvement can be made ▪ Tired of hearing complaints ▪ Feeling responsible ▪ More well-balanced life
▪ would like to spend more time with family
▪ Wants to impress his boss to be part someday of top management
▪ Complaints make him anxious
▪ Stressed of the system
going down
Leadteam
20 03 2014
1
Sharing
University IS Director
▪ A lot of possibilities of other platforms
▪ Long-term relationship with Moodle
▪ Inefficiency with Moodle
▪ Teachers using Google Drive instead of
Moodle
▪ Interactions with IT team, Top Management
Administration, Treasury Office, teachers
▪ Complaints of students about Moodle
▪ Feedback from colleagues, IT network in other
universities about other platforms
▪ Informatics, IT magazines, newsletters, forum,...
▪ Teachers who do not know how to use Moodle
▪ Complaints about costs from financial department
▪ Checks what is new on the IT Market
▪ Checks what other universities use
▪ Ask his relatives about the platforms they like or use
▪ “Early adopter” profile, he likes to have the latest technologies ▪ Motivates his employees
▪ Updates of Moodle and SCA ▪ “It is crucial to be better ranked for the school”
▪ Answer complaints as fast as possible ▪ “ The IS is a crucial and efficient department”
▪ Financial issues ▪ Loss of time ▪ Bugs of system ▪Complaints ▪ not
enough budget ▪ Frustration for not having the best platform
▪ Positive feedback ▪ More power ▪ Free time
▪Efficiency ▪ Personal satisfaction
João
▪ 41 years old
▪ IS Director of Catolica
Lisboa
▪ Engineering Career
▪ Medium-high income
Married with 2 kids
1 Labrador
Universities – Personas
Personality: shy, introverted, not self-confident, not talkative
Likes:Computers, H-T latest trends, Sporting Football Team, Going to Algarve on
we with his family, Watching football game with former uni-friends
Communicates by Apps messenger (whatsapp, viber), Emails, Phone
Provides support by phone, mails, scheduled meetings
Major pains: bugs, complaints, power-influence lack
Resolves occuring problems
Personal objective:Kids graduated, engaged, happy
(+ Big Tv screen in his Algarve’s house)
Profesional Objective:Be promoted within the top management at Catolica
Early Technology Product Adopter
João Da Silva, 40, Portuguese, married, 2 kids, 1 labrador
Engineering background
IS department Director at Catolica University for 2 years
Joao’s Day to Day
8:30 am – Wakes Up! Breakfast with kids,
 Ready at 9am
9am- Leaves the house, drops the kids at school,
by car
@ 9:30am- Parks at University, grabs a coffee and
goes to his office
@ 9:40am - Emails checking (many complaints)
and replying -most urgent-
@ 11am- IS Team informal meeting: daily tasks
allocation
12:30- Lunch with colleagues
@ 1:30pm- Performances and budgeting
expenses analysis: reports required by the top
management
@ 3pm: Skype meeting with suppliers
@ 4:30pm - “Bolo de arroz” & coffee break
@ 4:45 - Report from its subordinates reviewing
6:30 - Back home by car + Extra-curricular activities
of the kids (football)
@ 7pm - Walking the dog out
8pm - Family dinner while watching the TV news
9 pm - Science-fiction movies or documentaries.
10 pm – Bringing kids to bed
11:30pm – Bed time
NB: During the day, João talked with his wife 5 times
by phone, with 20 students by emails, 2 teachers, 1
top executive member.
He received 100 emails, responded to 40 and
forwarded the rest plus, spent 2hours on the phone.
8

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LeadTeam Start-up: step 5 empathy maps

  • 2. University Students – Empathy Map 2 ▪ Good grades ▪ Stressed ▪ Passing exams ▪ Succeed in oral presentation ▪ Worried about his future job ▪ “I have to check too many platforms” ▪ Too much information ▪ Frustrated because of spending more time scheduling and meeting rather than researching or studying ▪ Ambitious, aspiration to succeed “I want to be a entrepreneur!” ▪ “I want to meet new people and make new friends” ▪ “I have to work with a lot of different people.” leadteam 20 03 2014 1 Sharing University Student ▪ Competitive university students ▪ Exigent teachers ▪ University staff ▪ International students ▪ Labour market in crisis ▪ Teamwork and friends notifications on FB ▪ E-mails ▪ Files shared on DB ▪ A lot of students not knowing the deadlines ▪ Not customized university platform ▪ Worst grades in teamwork assignments than in the individuals. ▪ “It is important for your career to develop your team-working skills.” ▪ “Does everybody have a team?” ▪ “Are you available on Monday at 2 for the group meeting?” “No, I’m not. Bur I am on Wednesday at 4!” ▪ “When do we have to deliver the assignment?” ▪ “Did you see my comments?” ▪ “Can you give me some feedback?” ▪ “Could you put it on Drop Box?” ▪ Replying on Facebook ▪ Keeping track of the discussions ▪ “Could you add me on Facebook, please” ▪ “I’ll upload my work on GoogleDrive” ▪ “Sorry, I haven’t finished my part, I’m working on It” ▪ “Check if the grades are out” ▪ (To his parents) “I work a lot!” (But actually he parties a lot) ▪ Time consuming ▪ Fights between team members ▪ Inefficiency ▪Failure ▪ Difficulties to track other’s work ▪ Saving time ▪ Learning ▪ Free time ▪Efficiency ▪ Make life easier ▪ Social and personal satisfaction John ▪ 22 Single Irish guy ▪ Master in BA Student ▪ Medium-high income ▪ Erasmus in France ▪ Internship experience
  • 3. University Students - Personas 3 Grade-conscious, plays in a football team and likes to go out drink Guinness and watch rugby with friends Solving problems Researching on the internet (“Googling-it”) and asking his friends and relatives Communicates Whatsapp, Sms, Facebook inbox/group and e-mail Major pains no Wi-Fi or no battery (no connection to the world), having many meetings on hold (can’t program schedule), constant notifications and spamming (can’t keep track of comments), no one responding in Facebook Group Personal objective maintain a balance between family and work, coach football to kids , travel and have international experiences Profesional Objective International Career - CEO of MNE, start own business linked to ecological sustainability and become a Business Angel DIGITAL DEPENDANT John, Irish 22 years old Business Administration Student International Experience in France Work Experience in start-up internships
  • 4. John’s Day to Day 4 7 am – Wake Up! Get ready until 7:30 “Smartphone full of battery” 20 min. of Public Transportation to University 7:50 am - Coffee Time with friends 8 am - Class starts Until 9:30 am theoretical part 15 min. break Until 11 am group discussions and presentations 11 am – 2 hour group meeting starts 1 pm - Lunch with his team at University snack bar 2 pm – 2h group meeting planned in the University 4 pm - Public transportation with an Mp3 player 4:20 pm - relax listen to music, check Facebook and 9gag 5pm-7pm - individual work, searches online, writes paper on word, upload his work on Dropbox. Sees the work of the others to give feedback and comment 8 pm - dinner with his flatmates 9 pm – 1h30 football training 11 pm - back home and watches series 12pm – bed time! During this day: he took 3 coffee, he checked 30 times his mails, spent 2 hours on Facebook to check, like and comment; he sent 20 sms; sent 50 whatsapp messages, interacted with 40 different people from 8 different countries => 8 hours of TeamWork: 50% of the day University Students
  • 5. Universities – Empathy Map 5 ▪ Moodle is not very efficient ▪ Lot of improvement can be made ▪ Tired of hearing complaints ▪ Feeling responsible ▪ More well-balanced life ▪ would like to spend more time with family ▪ Wants to impress his boss to be part someday of top management ▪ Complaints make him anxious ▪ Stressed of the system going down Leadteam 20 03 2014 1 Sharing University IS Director ▪ A lot of possibilities of other platforms ▪ Long-term relationship with Moodle ▪ Inefficiency with Moodle ▪ Teachers using Google Drive instead of Moodle ▪ Interactions with IT team, Top Management Administration, Treasury Office, teachers ▪ Complaints of students about Moodle ▪ Feedback from colleagues, IT network in other universities about other platforms ▪ Informatics, IT magazines, newsletters, forum,... ▪ Teachers who do not know how to use Moodle ▪ Complaints about costs from financial department ▪ Checks what is new on the IT Market ▪ Checks what other universities use ▪ Ask his relatives about the platforms they like or use ▪ “Early adopter” profile, he likes to have the latest technologies ▪ Motivates his employees ▪ Updates of Moodle and SCA ▪ “It is crucial to be better ranked for the school” ▪ Answer complaints as fast as possible ▪ “ The IS is a crucial and efficient department” ▪ Financial issues ▪ Loss of time ▪ Bugs of system ▪Complaints ▪ not enough budget ▪ Frustration for not having the best platform ▪ Positive feedback ▪ More power ▪ Free time ▪Efficiency ▪ Personal satisfaction João ▪ 41 years old ▪ IS Director of Catolica Lisboa ▪ Engineering Career ▪ Medium-high income Married with 2 kids 1 Labrador
  • 6. Universities – Personas Personality: shy, introverted, not self-confident, not talkative Likes:Computers, H-T latest trends, Sporting Football Team, Going to Algarve on we with his family, Watching football game with former uni-friends Communicates by Apps messenger (whatsapp, viber), Emails, Phone Provides support by phone, mails, scheduled meetings Major pains: bugs, complaints, power-influence lack Resolves occuring problems Personal objective:Kids graduated, engaged, happy (+ Big Tv screen in his Algarve’s house) Profesional Objective:Be promoted within the top management at Catolica Early Technology Product Adopter João Da Silva, 40, Portuguese, married, 2 kids, 1 labrador Engineering background IS department Director at Catolica University for 2 years
  • 7. Joao’s Day to Day 8:30 am – Wakes Up! Breakfast with kids,  Ready at 9am 9am- Leaves the house, drops the kids at school, by car @ 9:30am- Parks at University, grabs a coffee and goes to his office @ 9:40am - Emails checking (many complaints) and replying -most urgent- @ 11am- IS Team informal meeting: daily tasks allocation 12:30- Lunch with colleagues @ 1:30pm- Performances and budgeting expenses analysis: reports required by the top management @ 3pm: Skype meeting with suppliers @ 4:30pm - “Bolo de arroz” & coffee break @ 4:45 - Report from its subordinates reviewing 6:30 - Back home by car + Extra-curricular activities of the kids (football) @ 7pm - Walking the dog out 8pm - Family dinner while watching the TV news 9 pm - Science-fiction movies or documentaries. 10 pm – Bringing kids to bed 11:30pm – Bed time NB: During the day, João talked with his wife 5 times by phone, with 20 students by emails, 2 teachers, 1 top executive member. He received 100 emails, responded to 40 and forwarded the rest plus, spent 2hours on the phone.
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