Ms. Esther WOO (Head, Administrative Services, HKU libraries) http://citers2013.cite.hku.hk/en/opening-panel.htm --------------------------- Author(s) bear(s) the responsibility in case of any infringement of the Intellectual Property Rights of third parties. --------------------------- CITE was notified by the author(s) that if the presentation slides contain any personal particulars, records and personal data (as defined in the Personal Data (Privacy) Ordinance) such as names, email addresses, photos of students, etc, the author(s) have/has obtained the corresponding person's consent.

1. Esther Woo
Head, Administrative Services

4. http://lib.hku.hk/level3/

5. Stakeholders Service/facility
Major
issues/concern
Individual users (Quiet
study, research,
relaxation)
Deep quite room,
research carrels, study
tables, individual
workstations & seats, etc.
More seats, quiet environment,
software support, printing &
scanning
Group users
(Robust discussion &
collaboration,
socialization)
Discussion rooms, mobile
tables, chairs & sofa,
diner booths, breakout
spaces, etc.
Sufficient provision and optimal
use of facilities, food & drink policy
Staff (Service provision,
problem solving &
conflict resolution)
One stop shop services at
integrated information
counter, patrol
Conflict resolution for users,
upkeep of facilities, teamwork and
upgrade of staff competencies
Management
(Strategic planning and
service review)
Online booking system,
technology rich
environment, user friendly
signage, food & drink policy,
Conflicting interests of
stakeholders, resource constraints,
of Higher facility and service
maintenance