2. Introduction
- Organisations under pressure to cut costs &
improve efficiencies
- HR instrumental in this on 2 levels:
- for HR themselves
- assisting the rest of the business
- HR need to make sure they are providing true
value to their organisations
4. THE HUMAN RESOURCES ENVIRONMENT
transactional operational strategic
TECHNOLOGY
desired focus
current focus
5. HR Strategy
desired focus
Manpower Staffing
Planning Budgets
strategic
THE HUMAN RESOURCES ENVIRONMENT
Organisational
Capability Retention
Recruitment Tribunals
operational
The Issue
Salary Review Monitor
Process Staff Training
Expense How to best use Absence
Management HR’s Resources? Management
transactional
Salary Changes
current focus
Updates For Payroll
Absence Management
Capture Informing System Employee Information
Others Housekeeping Changes
TECHNOLOGY
6. HR Strategy
your focus
Manpower Staffing
Planning Budgets
strategic
THE HUMAN RESOURCES ENVIRONMENT
Organisational
Capability Retention
Recruitment Tribunals
operational
Salary Review Monitor
Process Staff Training
Expense Absence
Management Management
transactional
Salary Changes
Updates For Payroll
CIP focus
Absence Management
Capture Informing System Employee Information
Others Housekeeping Changes
TECHNOLOGY
7. HR Strategy
your focus
Manpower Staffing
Planning Budgets
strategic
THE HUMAN RESOURCES ENVIRONMENT
Organisational
Capability Retention
Recruitment Tribunals
operational
Salary Review Monitor
Process Staff Training
Expense Absence
Management Management
transactional
Salary Changes
Updates For Payroll
CIP focus
Absence Management
Capture Informing System Employee Information
Others Housekeeping Changes
TECHNOLOGY
8. Case study – KCOM Group
- Communications Service provider
- 2000 Employees
- Complex business structure
- 40 HR staff across the business
9. Managed Service for KCOM Group
- Drivers for the managed service were:
- Reduce manual admin to free up time for HR
Advisors to add more value at an operational level
- Improve cost efficiencies
- Provide opportunity for HR advisors to enhance own
personal development
- Get more value out of Ciphr by using the experts at
CIP
#CiphrEvent
10. Something about Mary!
- Mary was responsible for the regular HR MI reporting
at KCOM
- The majority of her time was spent creating, checking
and distributing reports
- CIP managed service worked with Mary to take on
some of this responsibility
- CIP now automatically distribute the less complex HR
MI reports and help to create any new reports
11. Something about Mary!
- Mary now able to add more value carrying out audits of
the system, contributing to process improvements
- which in turn:
- adds more value to KCOM; and
- enables Mary to utilise her knowledge and expertise
12. Other managed service tasks
- Salary reviews
- Bonus uploads
- Importing of data
- Notifications
- Changes to Onboarding
13. Overall opinion
“There was a little bit of pain to start, but we expected this during
the testing phase. Generally, we are really pleased with the service.
I have faith in the team’s availability and have built up a
relationship over the years; also the team knows our business and
system very well which helps.”
Plans for the future?
“Pass more transactional work over.
An ongoing review of our transactional activities and what other
ones we can pass over; it’s ongoing assessment and value cycle.
Melanie Hitchin
Group HR Services Manager
14. Examples of Managed Services tasks
- Regular uploads or bulk changes of data into Ciphr
- Regular exports of data to other systems in your business
- Creation and distribution of all staff related communications
- System maintenance processes (eg annual holiday rollover)
- Setup of further information fields & custom data categories
- Creation and maintenance of notifications
- Branding changes to Ciphr Net
- Organisation structure changes
- Creation and distribution of required HR MI
- Small configuration changes
15. Other Aspects of Managed Services
- Dedicated HR Business Consultant
- 2 Full HR Process and System Reviews
- Unlimited training at Marlow
- Regular Managed Service activity review
16. Benefits of Managed Services
- Better use of HR Resources
- Less time spent on low value transactional activity
- Realigns focus on to high value strategic activity
- We have the expertise that is available
- More cost effective
- HR focussed on what they need to be doing
- Reduce costs – increased efficiencies
The range of tasks and roles HR has to cover is extensive. Splitting them into Strategic, Operational and Transactional categories helps us determine the value of the time spent.It is true to say that the real value of HR is seen at the Strategic end. Although there is generally a huge amount of work carried out at the transactional end, this often tends to be below the radar. Most often it is the strategic input that presents the clear value to the management and leadership of the organisation.So, the clear issue is that HR spend vast amounts of their time down in the weeds, where their time and value is often unseen, and this value not always understood.Surround this with the technological requirements and the time and value that needs to be invested here and the picture soon builds to one where the work “down in the weeds” starts to take much of your time and effort.
The range of tasks and roles HR has to cover is extensive. Splitting them into Strategic, Operational and Transactional categories helps us determine the value of the time spent.It is true to say that the real value of HR is seen at the Strategic end. Although there is generally a huge amount of work carried out at the transactional end, this often tends to be below the radar. Most often it is the strategic input that presents the clear value to the management and leadership of the organisation.So, the clear issue is that HR spend vast amounts of their time down in the weeds, where their time and value is often unseen, and this value not always understood.Surround this with the technological requirements and the time and value that needs to be invested here and the picture soon builds to one where the work “down in the weeds” starts to take much of your time and effort.
The range of tasks and roles HR has to cover is extensive. Splitting them into Strategic, Operational and Transactional categories helps us determine the value of the time spent.It is true to say that the real value of HR is seen at the Strategic end. Although there is generally a huge amount of work carried out at the transactional end, this often tends to be below the radar. Most often it is the strategic input that presents the clear value to the management and leadership of the organisation.So, the clear issue is that HR spend vast amounts of their time down in the weeds, where their time and value is often unseen, and this value not always understood.Surround this with the technological requirements and the time and value that needs to be invested here and the picture soon builds to one where the work “down in the weeds” starts to take much of your time and effort.
The range of tasks and roles HR has to cover is extensive. Splitting them into Strategic, Operational and Transactional categories helps us determine the value of the time spent.It is true to say that the real value of HR is seen at the Strategic end. Although there is generally a huge amount of work carried out at the transactional end, this often tends to be below the radar. Most often it is the strategic input that presents the clear value to the management and leadership of the organisation.So, the clear issue is that HR spend vast amounts of their time down in the weeds, where their time and value is often unseen, and this value not always understood.Surround this with the technological requirements and the time and value that needs to be invested here and the picture soon builds to one where the work “down in the weeds” starts to take much of your time and effort.