Robotic process automation (RPA) uses software robots or artificial intelligence workers to automate clerical processes. RPA configures computer software or "robots" to capture and interpret existing applications, manipulate data, trigger responses, and communicate with other digital systems. It aims to use computers to manipulate existing application software like CRMs, ERPs, and help desks in the same way humans interact with those systems. RPA is an emerging form of automation that is being used in industries like banking, insurance, healthcare, and telecommunications to provide a team of "virtual workers" that can perform human tasks.